The Hartford Business Insurance Review

The Hartford earns an overall MoneyGeek score of 4.70 and ranks first among national providers in our analysis of 10 carriers across 79 industries. Our research shows it offers affordable rates and excellent customer service, but it lacks as many coverage and add-on options as other carriers.

The Hartford ranks first overall in 44 of 79 industries in our study. It leads in affordability for most businesses, except for moving companies, security guards and towing, where it ranks second. It leads across the board for customer service, coverage and financial stability.

The Hartford offers business insurance in 48 states, ranking first in 17 and second for the rest. Our study shows it's the most affordable option in 36 states and the second cheapest in 12. It consistently leads for financial stability across all states, but ranks second for customer service and third for coverage nationwide.

On average, you can get business insurance from The Hartford for $85 monthly ($1,024 annually). But prices change a lot based on coverage types, from $70 monthly for workers' compensation to $115 for business owner's policies.

The average cost of business insurance from The Hartford ranges from $22 monthly for low-risk businesses like DJs to $561 monthly for high-risk pressure washing companies. Each industry faces different risks, with service-based businesses paying less than those involving manual work or potential property damage.

Premiums also differ between states, as each one's insurance rules, natural disaster risks and local lawsuit patterns impact business insurance costs. The Hartford offers the cheapest business insurance in North Carolina at $73 monthly, while small business owners in Nevada pay an average of $102.

We evaluated over 1,100 customer reviews to determine how The Hartford compares to other small business insurance companies. It comes in second with an overall customer score of 4.38. The Hartford excels in claims processing and customer service, but struggles to provide customers with a positive digital experience.

Based on feedback on review sites, customers have different experiences. These reviews show how The Hartford handles real customer situations when businesses need support.

The contrast between platforms suggests that The Hartford performs well for many customers while facing challenges in consistently delivering service across all interactions.

These ratings show The Hartford handles claims well and keeps customers happier than most insurers. When disaster strikes your business, you want an insurer that will help, not give you the runaround.

The Hartford gets solid financial ratings from the Big Three agencies: AM Best gives it A+ (Superior), S&P rates it BBB+ (Good), and Moody's scores it Baa1 (Upper Medium Grade). These ratings mean it can cover claims when you need them.

The Hartford lets you start with basic business insurance coverage and add more financial protection as your business grows. Its business owner's policy (BOP) bundles general liability, business income and commercial property insurance into one policy, then you can layer on specialized coverage for your needs.

Due to state regulations, Hartford business insurance isn't available in Alaska and Hawaii, and business owner's policies aren't available in Michigan. According to The Hartford's website, employment practices liability insurance isn't available for all business classes and varies by state. Coverage availability and pricing are determined based on what kind of business you run, location and risk factors.

The Hartford delivers affordable small business coverage at $85 monthly, earning top marks for affordability and second place for customer experience. Customers consistently praise its quick claims processing and responsive service teams. If your business needs extensive policy customization, though, you'll find more add-on choices with other carriers.

After analyzing The Hartford's business insurance options, we've answered the most frequently asked questions about coverage, costs and customer experience:

Business owners want straight answers when researching carriers like The Hartford. We looked at how The Hartford compares to what matters most for your company's protection and budget:

• Affordability (50% of score): We compared The Hartford's rates across all coverage types against nine other national carriers to see where it offers the best value for small businesses.
• Customer experience (30% of score): We checked J.D. Power ratings, complaint records, online reviews and agency feedback to see how The Hartford handles claims and customer service when businesses need help.
• Coverage options (15% of score): We looked at The Hartford's insurance types, policy limits and add-ons to see how well it fits changing business needs.
• Financial strength (5% of score): We reviewed financial ratings and company reports to make sure The Hartford can pay claims when businesses file them.

We studied quotes from 79 industries across four coverage types for a two-employee firm with $300,000 annual revenue and $150,000 payroll. Our findings show where The Hartford works well and where it doesn't for your business needs.