NEXT has a MoneyGeek score of 4.6, placing among the top providers in our comprehensive review of 10 carriers across 79 industries. It excels in customer service and offers robust coverage but pricing is higher than some others.
NEXT Business Insurance Review
NEXT ranks second in MoneyGeek's study with a score of 4.6 out of 5. It's excellent for affordability and service but offers limited coverage.
Discover cheap business insurance options from NEXT below.
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Updated: September 1, 2025
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Key Takeaways
Small businesses pay $100 monthly ($1,199 annually) for NEXT business insurance, placing seventh for affordability in our analysis.
NEXT ranks first nationally for customer experience, showing excellent performance in claims handling and service quality.
Ranking third in coverage options, NEXT offers strong policy variety and customization choices for business owners.
NEXT Business Insurance Ratings
| Overall Score | 4.60 | 2 |
| Financial Stability | 4.80 | 8 |
| Customer Service | 4.70 | 1 |
| Coverage | 4.80 | 3 |
| Affordability | 4.30 | 7 |
How Did We Determine These Scores?
These scores are for small businesses with two employees across 79 major industries or business types and focus on four coverage types: general liability, professional liability or errors and omissions (E&O), workers' comp and business owner's policy.
NEXT Business Insurance Ratings by Industry
NEXT is top in 25 of 79 industries we analyzed. It offers the most affordable coverage for many businesses, including automotive, security and wedding planning services.
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Industry:Accountants
| Accountants | 4.74 | 1 | 1 | 1 | 1 |
How Did We Determine These Scores?
These scores are for small businesses with two employees across 79 major industries or business types and focus on four coverage types: general liability, professional liability (E&O), workers' comp and business owner's policy.
NEXT Business Insurance Ratings by State
NEXT is first overall in 41 states and second in the remaining nine states nationwide. It offers quality customer service and comprehensive coverage. Its strong financial stability and extensive state presence make it a reliable choice.
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State:Alabama
| Alabama | 4.63 | 2 | 1 | 2 | 6 |
How Did We Determine These Scores?
These scores are for small businesses with two employees across 79 major industries or business types and focus on four coverage types: general liability, professional liability (E&O), workers' comp and business owner's policy.
How Much Does NEXT Business Insurance Cost?
You can get business insurance from NEXT for about $100 monthly ($1,199 yearly). Coverage types vary in cost, ranging from $69 monthly for workers' compensation to $154 for business owner's policies.
| Business Owners Policies | $154 | $1,848 |
| General Liability | $102 | $1,223 |
| Professional Liability (E&O) | $72 | $867 |
| Workers Compensation | $69 | $829 |
How Did We Determine These Rates?
These rates are based on MoneyGeek's 2025 analysis of quotes for small businesses with two employees, $300,000 annual revenue and $150,000 payroll across four core coverage types.
How Much Does NEXT Business Insurance Cost by Industry?
The average cost of business insurance through NEXT ranges from $21 monthly for DJs to $773 monthly for pressure washing services. Industries with more physical risks and potential property damage have higher premiums.
| Accountants | $50 | $602 |
| Ad Agency | $63 | $760 |
| Auto Repair | $131 | $1,576 |
| Automotive | $60 | $720 |
| Bakery | $103 | $1,240 |
| Barber | $27 | $324 |
| Beauty Salon | $49 | $586 |
| Bounce House | $66 | $786 |
| Candle | $41 | $491 |
| Cannabis | $82 | $982 |
| Catering | $66 | $792 |
| Cleaning | $89 | $1,074 |
| Coffee Shop | $108 | $1,294 |
| Computer Programming | $41 | $495 |
| Computer Repair | $37 | $441 |
| Construction | $239 | $2,869 |
| Consulting | $43 | $511 |
| Contractor | $234 | $2,812 |
| Courier | $174 | $2,091 |
| DJ | $21 | $254 |
| Daycare | $45 | $545 |
| Dental | $37 | $444 |
| Dog Grooming | $62 | $744 |
| Drone | $41 | $493 |
| Ecommerce | $52 | $624 |
| Electrical | $92 | $1,108 |
| Engineering | $53 | $636 |
| Excavation | $279 | $3,344 |
| Florist | $45 | $541 |
| Food | $122 | $1,459 |
| Food Truck | $71 | $854 |
| Funeral Home | $53 | $638 |
| Gardening | $44 | $531 |
| HVAC | $206 | $2,475 |
| Handyman | $302 | $3,624 |
| Home-based | $22 | $270 |
| Home-based | $58 | $690 |
| Hospitality | $66 | $793 |
| Janitorial | $93 | $1,122 |
| Jewelry | $35 | $418 |
| Junk Removal | $130 | $1,564 |
| Lawn/Landscaping | $146 | $1,748 |
| Lawyers | $58 | $695 |
| Manufacturing | $41 | $486 |
| Marine | $69 | $833 |
| Massage | $76 | $915 |
| Mortgage Broker | $52 | $627 |
| Moving | $140 | $1,674 |
| Nonprofit | $38 | $457 |
| Painting | $137 | $1,646 |
| Party Rental | $64 | $767 |
| Personal Training | $34 | $412 |
| Pest Control | $54 | $654 |
| Pet | $52 | $627 |
| Pharmacy | $46 | $546 |
| Photography | $27 | $329 |
| Physical Therapy | $39 | $466 |
| Plumbing | $349 | $4,182 |
| Pressure Washing | $773 | $9,281 |
| Real Estate | $51 | $609 |
| Restaurant | $141 | $1,691 |
| Retail | $53 | $640 |
| Roofing | $399 | $4,791 |
| Security | $108 | $1,290 |
| Snack Bars | $128 | $1,538 |
| Software | $38 | $459 |
| Spa/Wellness | $84 | $1,008 |
| Speech Therapist | $57 | $681 |
| Startup | $53 | $632 |
| Tech/IT | $39 | $472 |
| Transportation | $94 | $1,124 |
| Travel | $35 | $418 |
| Tree Service | $133 | $1,599 |
| Trucking | $139 | $1,663 |
| Tutoring | $25 | $296 |
| Veterinary | $63 | $759 |
| Wedding Planning | $32 | $386 |
| Welding | $132 | $1,585 |
| Wholesale | $56 | $675 |
| Window Cleaning | $244 | $2,932 |
How Did We Determine These Rates?
These rates are based on MoneyGeek's 2025 analysis of quotes for small businesses with two employees, $300,000 annual revenue and $150,000 payroll across four core coverage types.
How Much Does NEXT Business Insurance Cost by State?
Insurance regulations, natural disaster risks and local legal climates create different costs across states. NEXT offers the cheapest business insurance in Kentucky at $84 per month, while business owners in Washington state pay $126 per month for coverage.
| Alabama | $99 | $1,184 |
| Alaska | $91 | $1,097 |
| Arizona | $85 | $1,023 |
| Arkansas | $96 | $1,146 |
| California | $111 | $1,333 |
| Colorado | $99 | $1,188 |
| Connecticut | $109 | $1,308 |
| Delaware | $107 | $1,283 |
| Florida | $108 | $1,298 |
| Georgia | $102 | $1,219 |
| Hawaii | $105 | $1,266 |
| Idaho | $95 | $1,134 |
| Illinois | $110 | $1,321 |
| Indiana | $97 | $1,167 |
| Iowa | $95 | $1,143 |
| Kansas | $97 | $1,165 |
| Kentucky | $84 | $1,012 |
| Louisiana | $116 | $1,395 |
| Maine | $86 | $1,035 |
| Maryland | $95 | $1,145 |
| Massachusetts | $105 | $1,255 |
| Michigan | $95 | $1,137 |
| Minnesota | $94 | $1,125 |
| Mississippi | $100 | $1,205 |
| Missouri | $99 | $1,187 |
| Montana | $100 | $1,195 |
| Nebraska | $95 | $1,141 |
| Nevada | $102 | $1,227 |
| New Hampshire | $99 | $1,192 |
| New Jersey | $113 | $1,356 |
| New Mexico | $101 | $1,214 |
| New York | $116 | $1,394 |
| North Carolina | $86 | $1,036 |
| North Dakota | $95 | $1,145 |
| Ohio | $102 | $1,227 |
| Oklahoma | $94 | $1,132 |
| Oregon | $93 | $1,113 |
| Pennsylvania | $116 | $1,387 |
| Rhode Island | $110 | $1,318 |
| South Carolina | $103 | $1,235 |
| South Dakota | $93 | $1,122 |
| Tennessee | $98 | $1,173 |
| Texas | $101 | $1,209 |
| Utah | $86 | $1,029 |
| Vermont | $96 | $1,155 |
| Virginia | $91 | $1,091 |
| Washington | $126 | $1,513 |
| West Virginia | $105 | $1,258 |
| Wisconsin | $98 | $1,178 |
| Wyoming | $102 | $1,226 |
How Did We Determine These Rates?
These rates are based on MoneyGeek's 2025 analysis of quotes for small businesses with two employees, $300,000 annual revenue and $150,000 payroll across four core coverage types.
NEXT Business Insurance Customer Experience Ratings
We analyzed more than 1,100 customer reviews to see how NEXT stacks up against other small business insurance providers. NEXT ranks first nationally with an overall customer score of 4.45. The company stands out for its user-friendly digital platform and competitive rates, though some customers report longer wait times during the claims process.
| Affordability | 4.60 | 1 |
| Claims Process | 3.90 | 4 |
| Customer Service | 4.20 | 4 |
| Digital Experience | 4.80 | 1 |
| Policy Management | 4.30 | 1 |
| Recommend to Others | 4.80 | 1 |
NEXT Business Insurance Customer Reviews and Sentiment
NEXT receives good feedback for its digital-first approach, though some customers note limitations in human support.
Official Website Reviews | NEXT reports a 4.7/5 rating from their over 600,000 customers, with common praise for its simple online application, fast quotes, and instant certificates of insurance. |
Better Business Bureau (U.S.) | BBB-accredited with a B rating. The profile lists 108 complaints in the last three years, with 47 closed in the past 12 months. Issues most often involve billing disputes, claims delays, and difficulty reaching support. |
Trustpilot | Holds a 4.6/5 TrustScore from over 1,200 reviews. Positive comments center on affordability, speed, and helpful staff; negative feedback mentions occasional delays in claims processing and limited live support availability. |
Reddit | Business owners describe NEXT as convenient and competitively priced for basic coverage needs. Some praise the quick quoting and COI issuance, while others share frustration with “email-only” customer service, difficulty getting claims updates, or policy non-renewals without clear explanations. |
The combined feedback suggests NEXT excels in speed, affordability and ease of use for straightforward needs. It is less helpful for businesses requiring consistent live support or complex claim handling.
NEXT Business Insurance Industry Ratings
Third-party ratings show how NEXT handles customer needs when they file a claim. Industry evaluations reflect the company's ability to process claims and provide consistent customer service.
J.D. Power Recognition for Claims Excellence
There’s no ranking for NEXT appearing in J.D. Power’s U.S. Small Commercial Insurance or Property Claims Satisfaction studies.
National Association of Insurance Commissioners (NAIC) Complaint Index Performance
NAIC data shows a complaint index of 0.75 for NEXT’s underwriting entity, below the national average of 1.00, indicating fewer formal complaints than expected for its market size.
Better Business Bureau (BBB) Status
NEXT holds BBB accreditation with a B rating. While accreditation is a positive indicator of ethical standards, responsiveness could be improved.
These ratings suggest NEXT benefits from a relatively low volume of regulator-filed complaints, but its mid-tier BBB score shows there’s room to strengthen customer responsiveness. Overall, it performs dependably on claims support but may not yet match the service consistency of top-rated competitors.
NEXT Business Insurance Financial Strength Ratings
NEXT’s policies are backed by AM Best A– (Excellent) rated carriers, reflecting strong claims-paying ability. The rating is currently under review with positive implications, which could lead to an upgrade, supported by its relationship with Munich Re.
NEXT Business Insurance Coverage Options and Add-ons
NEXT offers essential coverages for small businesses with a focus on speed, simplicity, and transparent pricing.
Core | Covers third-party injuries, property damage and advertising injury; includes instant COI issuance | |
Core | Bundles general liability and commercial property, often with business income coverage | |
Core | Provides wage replacement and medical coverage for employee work injuries | |
Core | Protects service providers from claims of mistakes or negligence | |
Core | Liability and physical damage coverage for business vehicles | |
Tools & Equipment | Specialized | Covers repair or replacement costs for owned or leased tools |
Liquor Liability, Event Insurance, and More | Specialized | Industry-specific coverages available for certain small business types |
Disclaimer
Deductibles, coverage limits and specific terms vary by policy and business type. Contact NEXT for detailed coverage information, including deductibles.
Coverage availability and eligibility vary by state and industry. NEXT’s strength lies in its streamlined digital platform; however, some customers report challenges in reaching live support for complex policy or claims issues.
NEXT Business Insurance: Bottom Line
NEXT provides small business coverage at $100 monthly, though pricing tends to run higher than many competitors. Customers praise the company's user-friendly digital tools and straightforward policy management system. The claims process can take longer than expected, which some business owners find frustrating.
NEXT Business Insurance: FAQ
Based on our analysis of NEXT's business coverage options, this FAQ section answers common questions about insurance plans, costs and what you can expect.
How much can I expect to pay for NEXT business insurance?
NEXT business coverage costs $100 per month ($1,199 annually) for most small businesses. Coverage prices range from $69 per month for workers' compensation to $154 per month for business owners' policies.
How much does NEXT business insurance cost by industry?
Business insurance costs range from $21 per month for DJs to $773 per month for pressure washing businesses. Service-based businesses like DJs face lower premiums due to minimal physical risks.
What industries does NEXT rank best for?
NEXT ranks first in 25 of 79 industries, leading in automotive services, beauty salons, catering, photography, real estate and tech/IT sectors. The company offers the most affordable coverage for most industries.
Which states offer the cheapest NEXT business insurance rates?
Kentucky offers the lowest NEXT rates at $84 per month, while Washington has higher rates at $126 per month. NEXT isn't the cheapest provider in any state.
What are NEXT's biggest weaknesses compared to competitors?
NEXT shows lower scores in financial stability, ranking eighth. Claims processing is also a relative weakness, placing fourth nationally.
How does NEXT's customer service compare to other insurers?
NEXT ranks first nationally for both customer service (4.2) and claims processing (3.9). It has a responsive digital platform and efficient policy management.
What coverage types does NEXT offer for small businesses?
NEXT provides a business owner's policy bundling general liability, commercial property and business income coverage. It offers workers' compensation, commercial auto and professional liability. NEXT also offers cyber liability, employment practices liability and tools/equipment coverage.
Is NEXT available in my state?
NEXT operates in all 50 states and Washington D.C., with limited exceptions for specific products.
How We Rated NEXT Business Insurance
Small business owners need reliable information to choose the right insurance provider. Our analysis shows how NEXT compares to other carriers on the factors that impact your business protection:
- Affordability (50% of score): We compared NEXT prices with nine other national carriers to find the best rates for small businesses.
- Customer experience (30% of score): We analyzed customer feedback, complaint records and service quality reports to see how well NEXT supports its clients.
- Coverage options (15% of score): We looked at NEXT policy types, coverage limits and extra protection options to assess their business coverage flexibility.
- Financial strength (5% of score): We reviewed financial ratings to confirm NEXT can reliably pay claims.
We collected quotes from 79 industries for four types of coverage. Our analysis focused on a typical small business with two employees, $300,000 in yearly revenue and $150,000 in payroll costs. This research reveals where NEXT excels or needs improvement for your specific business requirements.
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. With over five years of experience analyzing the insurance market, he conducts original research and creates tailored content for all types of buyers. His insights have been featured in publications like CNBC, NBC News and Mashable.
Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!
Passionate about economics and insurance, he aims to promote transparency in financial topics and empower others to make confident money decisions.
sources
- AM Best. "AM Best Places Credit Ratings of Next Insurance US Company Under Review With Positive Implications." Accessed September 1, 2025.
- Better Business Bureau. "Next Insurance, Inc. | BBB Business Profile | Better Business Bureau." Accessed September 1, 2025.
- NEXT. "Why NEXT? Easy, No-Hassle Business Insurance." Accessed September 1, 2025.
- NEXT. "Customer Reviews | NEXT." Accessed September 1, 2025.
- Trustpilot. "nextinsurance.com Reviews | Read Customer Service Reviews of nextinsurance.com." Accessed September 1, 2025.