Auto Insurance Review: Freeway

Freeway Auto Insurance’s low-rate claims are somewhat vague, but they may still provide a solid option for those whose driving record or credit score might otherwise make finding car insurance difficult. Customer reviews from the Better Business Bureau are bleak, but there were also very few reviews listed, so it may not paint an accurate portrait of the insurer.

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iconribbonScore75

3/5

complaints

5/5

satisfaction

3/5

discounts


pros

This is an iconWidely available throughout the United States
This is an iconOffers potential customers an online rating tool
This is an iconGives customers several common discounts to lower insurance costs

cons

This is an iconNegative customer ratings online
This is an iconNo modern conveniences, like an insurance app
This is an iconOfferings, like online bill pay, vary by state

Freeway Auto Insurance offers a wide array of insurance products, including home, boat, motorcycle, life, landlord and auto insurance. The company provides coverage to 32 states, as well as Washington, D.C. Freeway Auto Insurance’s website says that it seeks to provide auto insurance to all, regardless of factors like driving history or credit score, which could make it a good option for low-credit individuals or those with accidents on their record.

How Does Freeway Auto Insurance Rate?

Although Freeway Auto Insurance is a national provider, it doesn’t have much of a presence and has not been reviewed by companies like J.D. Power, the National Association of Insurance Commissioners or AM Best. But for those looking to get guaranteed car insurance approval, it could still be worth considering.

Customer Satisfaction Rating

Since Freeway Auto Insurance works with many other insurance providers to provide customers with coverage, it’s extremely difficult to pin down customer satisfaction. The Better Business Bureau gives Freeway an A+ rating. But according to customer reviews on the site, the company earns just one star out of five. However, it’s worth noting that the customer rating is based on just 21 reviews.

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Freeway Insurance Features

Freeway Auto Insurance prides itself on its ability to provide low-cost, high-quality insurance to all who need it. It also offers free roadside assistance to some California drivers. So if you live in the state, it’s worth inquiring if you qualify for that free service.

  • Type of Feature
    Description
  • Online Price Quotes
    You can easily figure out how much you would pay for Freeway Auto Insurance by getting a quote through their site.
  • Online Bill Pay
    Customers in Illinois and Indiana are guaranteed this option; others will have to check with their specific insurance provider about their payment options. All customers may pay by phone.

Freeway Auto Coverage

There are many types of auto insurance coverage you can get, each with different costs. Freeway Auto Insurance provides the essentials you’d expect from a national provider:

  • Type of Coverage
    Description
  • Collision
    Covers vehicle damage in the event of an accident.
  • Uninsured
    Covers vehicle damage in the event of an accident.
  • Liability
    Protects and covers you if you are at fault and damage someone’s property.
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Optional Insurance Features and Coverage

Freeway Auto Insurance has additional insurance coverages and features, which you can opt to add to your policy for extra costs.

  • Type of Option
    Description
  • Rental Reimbursement
    Pays for rental car damages if it occurs for a covered accident and your car is not drivable for more than 24 hours.
  • Roadside Assistance
    Pays for covered towing and labor costs if your car is disabled.
  • Gap Coverage
    Typically covers the difference between a totaled car (due to accident or theft) and what your car is worth if it’s leased.
  • Medical Payments
    Pays for covered medical expenses, up to an established limit. This may be covered in your personal injury protection coverage — which is required in some states and covers losses tied to injury.

Available Discounts on Freeway Car Insurance Coverage

Freeway Auto Insurance offers several of the more common discounts you’d find from other national insurance providers. But it’s difficult to say where they truly stand as far as discount offerings go since they don’t provide a comprehensive list of them on their site. So those who are interested will need to contact the company for more information.

  • Type of Discount
    Description
  • Safe Driver
    A clean driving history can help you save.
  • Good Student
    Those in school may be able to get a discount on their policy.
  • Multi Vehicle
    Adding more than one car to your policy can secure you a discount.
  • Multi Policy
    Adding multiple types of insurance to your account can help you save.

Other Freeway Insurance Products

Freeway Auto Insurance provides customers with a wide array of other insurance products, including those for alternative vehicle types, like motorcycles and ATVs, as well as coverage for businesses. Just be aware that offerings may vary depending on where you live.

  • Type of Product
    Description
  • Homeowners Insurance
    Compensates homeowners for losses related to their home or possessions stored within.
  • Renters Insurance
    Protects renters in the event of a fire, theft, water damage and other covered events.
  • Landlord Insurance
    Covers property damages, damages you would otherwise be liable for and legal counsel and fees.
  • Life Insurance
    Can provide your family with income and debt-coverage in the event of death.
  • Business Insurance
    Covers businesses in the event of employee injury, natural disasters and accidents. Commercial auto insurance covers overs business owners in the event that an employee’s vehicle (used for work purposes) is in an accident and the business owner is held liable.
  • Identity Theft Insurance
    A plan which monitors your credit report and personal information, and gives you a heads up if there’s suspicious activity.
  • Motorcycle Insurance
    Protection for those who drive or own motorcycles, ATVs, racing bikes and similar vehicles.
  • Other
    Accidental death and dismemberment coverage: Pays benefits to a beneficiary if you are seriously injured or killed in an accident.

How to Make a Car Insurance Claim With Freeway

Freeway Auto Insurance directs customers to call the national or local number listed on their insurance card to file a claim.

Contact Freeway Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

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