Freeway Auto Insurance Review: Quotes and Service (2022)

Freeway is rated 68 out of 100, making it a below-average insurance company based on MoneyGeek’s scoring methodology. It scores well on customer satisfaction, yet it does not score well on affordability, complaints, stability and discounts. Most drivers will find Freeway’s policies neither cheap nor expensive.

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Last Updated: 3/5/2022
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3/5

discounts

3/5

complaints

5/5

satisfaction

3.6/5

stability

2.7/5

affordability


pros

This is an iconOffers discounts rarely found among insurers, such as locked garage, homeowner, military background and continuously insured
This is an iconHas an above-average rating for customer satisfaction

cons

This is an iconDoes not offer commonly available discounts
This is an iconDoes not offer commonly available coverage add-ons

Verdict

Freeway is satisfactory in terms of customer service reputation, with an above-average score for customer satisfaction and an average rating for complaints. A Freeway car insurance policy is neither cheap nor expensive for most drivers compared to other providers.

MoneyGeek evaluated the cheapest car insurance companies and the best car insurance providers to help you know more about Freeway and other auto insurers. We also have an insurance company comparison tool that you can use to compare Freeway with other insurance providers.

How Does Freeway Rank for Customer Service?

Although Freeway Auto Insurance is a national provider, it doesn’t have much of a presence and has not been reviewed by companies like J.D. Power, the National Association of Insurance Commissioners or AM Best. But for those looking to get guaranteed car insurance approval, it could still be worth considering.

Customer Satisfaction Rating

Since Freeway Auto Insurance works with many other insurance providers to provide customers with coverage, it’s extremely difficult to pin down customer satisfaction. The Better Business Bureau gives Freeway an A+ rating. The company earns 4.02 stars out of five. It’s also worth noting that the customer rating is based on just 187 reviews.

Is Freeway Car Insurance Expensive or Cheap? Why?

Freeway’s car insurance policies are neither cheap nor expensive for most drivers. Based on MoneyGeek’s evaluation, their policies are moderately priced compared to other insurance companies.

Insurers aren’t transparent with how they determine their car insurance rates. However, Freeway and other insurance companies charge more for additional coverage and riskier drivers. Your driving history, location and age all affect the price of your car insurance rates.

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Discounts Offered by Freeway That Can Help You Save

You can lower the cost of your insurance premiums by taking advantage of discounts. Freeway offers a good student discount, which is common among car insurance companies. However, unlike most insurers, the company does not offer multiple car, safe driving, anti-theft, pay in full, paperless, defensive driving or airbag discounts.

Freeway does offer more unique discounts, including locked garage, military background, homeowner and continuously insured discounts, which are not typically offered by most other insurers.

Compare Freeway Directly With Other Car Insurance Companies

MoneyGeek’s resources can help you compare Freeway to other leading insurance companies in your state. Our tool shows how Freeway compares in terms of customer service, pricing and unique coverages. Additionally, we have further information and resources about these insurance firms to assist you in your search.

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Does Freeway Offer Broad or Unique Coverage?

Like all auto insurance companies, Freeway provides standard coverages such as liability, comprehensive and collision insurance. However, the insurer does not offer any coverages as add-ons.

What Online Auto Insurance Tools Does Freeway Offer?

Freeway Auto Insurance prides itself on its ability to provide low-cost, high-quality insurance to all who need it. It also offers free roadside assistance to some California drivers. So if you live in the state, it’s worth inquiring if you qualify for that free service.

  • Type of Feature
    Description
  • Online Price Quotes
    You can easily figure out how much you would pay for Freeway Auto Insurance by getting a quote through their site.
  • Online Bill Pay
    Customers in Illinois and Indiana are guaranteed this option; others will have to check with their specific insurance provider about their payment options. All customers may pay by phone.

Other Freeway Insurance Products

Freeway Auto Insurance provides customers with a wide array of other insurance products, including those for alternative vehicle types, like motorcycles and ATVs, as well as coverage for businesses. Just be aware that offerings may vary depending on where you live.

  • Type of Product
    Description
  • Homeowners Insurance
    Compensates homeowners for losses related to their home or possessions stored within.
  • Renters Insurance
    Protects renters in the event of a fire, theft, water damage and other covered events.
  • Landlord Insurance
    Covers property damages, damages you would otherwise be liable for and legal counsel and fees.
  • Life Insurance
    Can provide your family with income and debt-coverage in the event of death.
  • Business Insurance
    Covers businesses in the event of employee injury, natural disasters and accidents. Commercial auto insurance covers business owners in the event that an employee’s vehicle (used for work purposes) is in an accident and the business owner is held liable.
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How to Make a Car Insurance Claim With Freeway

Freeway Auto Insurance directs customers to call the national or local number listed on their insurance card to file a claim.

Contact Freeway Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Mark Fitzpatrick is a senior content manager with MoneyGeek specializing in insurance. Mark has years of experience analyzing the insurance market and creating original research and content. He graduated from Boston College with a Bachelor of Arts and Johns Hopkins University with a Master of Arts.


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