score68Freeway Auto Insurance Review: Quotes and Service (2023)
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score683/5
discounts
3/5
complaints
5/5
satisfaction
3.6/5
stability
2.7/5
affordability
pros
Offers discounts rarely found among insurers, such as locked garage, homeowner, military background and continuously insured
Has an above-average rating for customer satisfaction
cons
Does not offer commonly available discounts
Does not offer commonly available coverage add-ons
Verdict
Freeway is satisfactory in terms of customer service reputation, with an above-average score for customer satisfaction and an average rating for complaints. A Freeway car insurance policy is neither cheap nor expensive for most drivers compared to other providers.
MoneyGeek evaluated the cheapest car insurance companies and the best car insurance providers to help you know more about Freeway and other auto insurers. We also have an insurance company comparison tool that you can use to compare Freeway with other insurance providers.
How Does Freeway Rank for Customer Service?
Although Freeway Auto Insurance is a national provider, it doesn’t have much of a presence and has not been reviewed by companies like J.D. Power, the National Association of Insurance Commissioners or AM Best. But for those looking to get guaranteed car insurance approval, it could still be worth considering.
Customer Satisfaction Rating
Since Freeway Auto Insurance works with many other insurance providers to provide customers with coverage, it’s extremely difficult to pin down customer satisfaction. The Better Business Bureau gives Freeway an A+ rating. The company earns 4.02 stars out of five. It’s also worth noting that the customer rating is based on just 187 reviews.
Is Freeway Car Insurance Expensive or Cheap? Why?
Freeway’s car insurance policies are neither cheap nor expensive for most drivers. Based on MoneyGeek’s evaluation, their policies are moderately priced compared to other insurance companies.
Insurers aren’t transparent with how they determine their car insurance rates. However, Freeway and other insurance companies charge more for additional coverage and riskier drivers. Your driving history, location and age all affect the price of your car insurance rates.
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Discounts Offered by Freeway That Can Help You Save
You can lower the cost of your insurance premiums by taking advantage of discounts. Freeway offers a good student discount, which is common among car insurance companies. However, unlike most insurers, the company does not offer multiple car, safe driving, anti-theft, pay in full, paperless, defensive driving or airbag discounts.
Freeway does offer more unique discounts, including locked garage, military background, homeowner and continuously insured discounts, which are not typically offered by most other insurers.
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The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.
Does Freeway Offer Broad or Unique Coverage?
Like all auto insurance companies, Freeway provides standard coverages such as liability, comprehensive and collision insurance. However, the insurer does not offer any coverages as add-ons.
What Online Auto Insurance Tools Does Freeway Offer?
Freeway Auto Insurance prides itself on its ability to provide low-cost, high-quality insurance to all who need it. It also offers free roadside assistance to some California drivers. So if you live in the state, it’s worth inquiring if you qualify for that free service.
- Type of FeatureDescription
- Online Price QuotesYou can easily figure out how much you would pay for Freeway Auto Insurance by getting a quote through their site.
- Online Bill PayCustomers in Illinois and Indiana are guaranteed this option; others will have to check with their specific insurance provider about their payment options. All customers may pay by phone.
Other Freeway Insurance Products
Freeway Auto Insurance provides customers with a wide array of other insurance products, including those for alternative vehicle types, like motorcycles and ATVs, as well as coverage for businesses. Just be aware that offerings may vary depending on where you live.
- Type of ProductDescription
- Homeowners InsuranceCompensates homeowners for losses related to their home or possessions stored within.
- Renters InsuranceProtects renters in the event of a fire, theft, water damage and other covered events.
- Landlord InsuranceCovers property damages, damages you would otherwise be liable for and legal counsel and fees.
- Life InsuranceCan provide your family with income and debt-coverage in the event of death.
- Business InsuranceCovers businesses in the event of employee injury, natural disasters and accidents. Commercial auto insurance covers business owners in the event that an employee’s vehicle (used for work purposes) is in an accident and the business owner is held liable.
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How to Make a Car Insurance Claim With Freeway
Freeway Auto Insurance directs customers to call the national or local number listed on their insurance card to file a claim.
Contact Freeway Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About Mark Fitzpatrick
sources
- Freeway Insurance. "Freeway Insurance About Page." Accessed March 12, 2020.
- Better Business Bureau. "Freeway Insurance." Accessed March 12, 2020.