AAA Auto Insurance Review: Quotes and Service (2022)

Per MoneyGeek’s scoring system, AAA is average-rated, with a score of 76 out of 100. AAA scores well on discounts, complaints and financial stability but has an average rating for customer satisfaction. AAA is often moderately priced but expensive if you have a speeding ticket on your record. AAA offers identity theft coverage, which is not widely available.

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Last Updated: 4/21/2022
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5/5

discounts

4.5/5

complaints

3/5

satisfaction

4/5

stability

2.5/5

affordability


pros

This is an iconVariety of discounts that include membership with a qualifying partner organization, bundling and anti-theft system
This is an iconOffers identity theft coverage

cons

This is an iconDoes not have common coverages such as accident forgiveness, gap insurance and deductible modification
This is an iconOnly available in 11 states
This is an iconAAA membership is required

Verdict

AAA has an excellent rating for discounts and scores well on complaints and financial stability. However, in terms of affordability and customer satisfaction, AAA’s score is average. Compared to most insurers, AAA’s rates are neither cheap nor expensive and are considered moderate for most drivers.

You can find out more about AAA and other insurers with MoneyGeek’s resources on the cheapest car insurance companies and the best car insurance companies. You can also compare AAA’s rates to other insurers using MoneyGeek’s auto insurance comparison tool.

How Does AAA Rank for Customer Service?

Due to AAA’s network-like structure for auto insurance, it’s difficult to determine if it could rank alongside some of the best car insurance options. For example, AAA auto insurance companies have been rated by companies like J.D. Power and the National Association of Insurance Commissioners (NAIC), with average to above-average results, respectively. AM Best looked at the financial strength of AAA which scored an “A” rating.

Customer Satisfaction Rating

First Notice of Loss:
3/5
Estimation of Process:
4/5
Repair Process:
4/5
Claims Servicing:
4/5
Rental Experience:
3/5
Settlement:
3/5
J.D. Power has rated several AAA auto insurers, including CSAA and Automobile Club Group. Overall, AAA insurance providers garnered fairly average scores as compared to other car insurance companies.

Customer Complaint Ratio

AAA

The NAIC rates companies based on the number of average annual complaints as a way to gauge customer satisfaction. The national median is 1.00, and a lower score represents fewer average complaints. It's difficult to pin down AAA's overall customer satisfaction since it doesn’t have a comprehensive rating. That's because it’s split into several insurers that vary based on location.

For context, CSAA, an AAA insurer which covers some areas in the mid-Atlantic as well as some western states, scored zero, while the Automobile Club Group — which spans 11 states primarily located on the eastern half of the country, as well as Puerto Rico and the U.S. Virgin Islands — scored 0.14. MoneyGeek determined AAA's NAIC average score to be 0.58.

AAA Auto Insurance Quotes: How Much Does it Cost?

MoneyGeek collected average quotes for AAA for a sample driver in all states. AAA auto insurance is only available in 11 states, and where available, MoneyGeek’s analysis found that AAA is moderately priced at an average cost of $1,412 per year.

AAA is neither cheap nor expensive for our sample core driver with full coverage, when buying minimum coverage or as a young (teen) driver. However, with a speeding ticket, AAA rates are expensive compared to other providers.

If you are looking for the cheapest car insurance, it is important to shop around since prices can vary widely among companies. Apart from cost, you should also consider the insurer’s customer service and financial stability ratings.

Average Annual Cost of Car Insurance with AAA versus National Average

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  • Driver Type
    AAA Average Rate
    National Average
  • Full Coverage
    $1,412
    $1,429
  • Minimum Coverage
    $692
    $722
  • Speeding Ticket on Record
    $2,202
    $1,887
  • 18-Year-Old Driver
    $4,181
    $4,617

Is AAA Car Insurance Expensive or Cheap? Why?

AAA car insurance rates are moderate for most drivers, including those who are looking for full coverage auto insurance, minimum coverage and young drivers (teenagers). However, compared to other insurers, AAA’s rates for drivers with a speeding violation are expensive.

Insurance companies generally do not disclose how they compute car insurance premiums, but in general, high-risk drivers such as those with traffic violations typically receive higher rates. Given that AAA charges a great deal more if a driver has a speeding ticket, it weighs safe driving habits highly.

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Discounts Offered by AAA That Can Help You Save

Discounts from AAA can help you lower your auto insurance rates, even if you’re already getting a great deal. Some of the most common discounts Arbella offers are bundling, multiple car, good student, anti-theft and pay in full. However, unlike other insurers, there are no discounts on safe driving, defensive driving, going paperless or having airbags.

Arbella does offer unique discounts like military, mileage (for people who don’t drive much per year) and alternative energy (for hybrid and electric vehicle owners). New customers may also qualify for 12% in additional savings.

Compare AAA Directly With Other Car Insurance Companies

MoneyGeek provides useful tools and resources to help you compare Arbella with other auto insurance companies in your state. You may use our comparison tool to see how Arbella performs against its competition based on metrics such as customer service, affordability and unique coverages. We also point you to other resources on these insurance companies to help you make better-informed decisions.

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Does AAA Offer Broad or Unique Coverage?

Standard liability, comprehensive and collision coverage are available with Arbella, plus add-ons like accident forgiveness, gap insurance, deductible modification, roadside assistance, rental car and/or travel reimbursement and new car replacement. However, it does not offer better car replacement, a commonly available add-on coverage.

Two unique coverages offered by Arbella are especially useful in case of accidents. Customers with vehicles that qualify for original equipment manufacturer (OEM) coverage are able to get their vehicle repaired with only original manufacturer parts. Personal property insurance coverage pays for the replacement of personal belongings that are in your car during an accident, like a laptop or child car seat.

What Online Auto Insurance Tools Does AAA Offer?

AAA insurance is a membership-based option that connects customers with insurers, rather than providing insurance itself. Available options depend on where you live. For that reason, it’s difficult to know exactly what you’re getting unless you look into your regional insurance option under AAA. To do that and see your location-specific options, you’d need to enter your zip code when visiting their site.

  • Type of Feature
    Description
  • Other
    Vehicle Services at AAA Branches: Some locations may offer additional services for vehicles. Car repair discounts allow customers to save money on car repairs via the AAA membership.
  • Mobile App
    Access your membership card and proof of insurance, in addition to accessing other perks of membership.

Other AAA Insurance Products

Your options may be more or less limited by your location. But if you’re able to get another type of insurance through AAA in addition to your auto policy, you may be eligible for a discount.

  • Type of Product
    Description
  • Homeowners Insurance
    Protects homeowners against damage or theft.
  • Life Insurance
    Provides compensation in the event of the policyholder’s death.
  • Business Insurance
    Coverage against lawsuits as well as protection for your business property and vehicles, and employees.
  • Travel Insurance
    Covers trip cancellations and interruptions as well as emergency medical coverage.

Financial Strength

AM Best ranks insurance companies on their financial strength in order to determine how likely it is that they are able to pay out on claims made by customers. AAA’s “A” rating indicates that it’s stable, meaning the insurer is in a solid position to be able to meet the needs of its customers. However, keep in mind that this is not a warranty or guarantee of longevity.

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How to Make a Car Insurance Claim With AAA

Your options for reporting may depend on your location, but in general, there will be a claims phone number for your AAA insurer, which you’d be able to call to report a claim.

Contact AAA Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Devon Delfino is an independent journalist based in the Pacific Northwest. She earned her Bachelor of Science degree in journalism from Boston University. Her personal-finance reporting has been featured in publications such as the L.A. Times, Teen Vogue, Mashable, MarketWatch, CNBC and USA Today, among others.