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Mercury Auto Insurance Review: Quotes and Service (2024)


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ByGail Kellner
ByGail Kellner

Updated: December 28, 2023

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MoneyGeek Logo IconBadge ribbonscore74

4/5

discounts

5/5

complaints

3/5

satisfaction

4/5

stability

2.4/5

affordability


pros

checkmarkOffers most of the discounts you’d expect: safe driver, good student, multi-vehicle, anti-theft, bundling
checkmarkOffers an additional discount for auto pay
checkmarkOffers mechanical breakdown assistance coverage as an add-on

cons

closeDoes not offer defensive driving or airbag discounts
closeDoes not offer several add-on coverages including accident forgiveness and gap insurance

Verdict

Mercury has an average score in customer service, although it’s excellent in resolving complaints and provides a decent number of discounts. For the most part, car insurance from Mercury is neither cheap nor expensive when compared to other insurers.

MoneyGeek evaluated the cheapest car insurance companies as well as the best car insurance providers across the U.S. to help you learn more about Mercury Insurance and other insurers in the market. You can also use our comparison tool to see how Mercury stands against other car insurance companies.

How Does Mercury Rank for Customer Service?

Mercury insurance does well in some aspects, not as well with others. Rates from Mercury are extremely affordable, whether they're for a teen driver or someone with a not-so-perfect driving record.

However, Mercury provides only the basics as far as policies go, and its customer satisfaction rating is below average.

Mercury could be for you if you’re looking for basic insurance at an affordable price.

Customer Satisfaction Rating

With consumers in mind, J.D. Power rates auto insurance companies by a number of factors with a five-star ranking system. J.D. Power ranked Mercury with a two out of five score.

Customer Complaint Ratio

The National Association of Insurance Commissioners (NAIC), gives every insurance company a ratio score. The national median is 1.00. So, a company that has a ratio of 2.00 has twice as many complaints as other insurance companies. In 2018, Mercury earned a customer complaint ratio score of 0.36, which is below the national median of 1.00.

Mercury Auto Insurance Quotes: How Much Does it Cost?

MoneyGeek gathered car insurance quotes from Mercury across 10 states where it sells insurance, and we averaged the quotes for our sample driver. Based on our analysis, the insurer is neither cheap nor expensive compared with other companies at an average rate of $1,622 per year.

In addition, we also found that Mercury has roughly average pricing for a sample driver seeking full coverage insurance or minimum coverage and for a driver with speeding tickets. However, its insurance is more expensive than average for young drivers.

Shop around and compare quotes from different companies to find the cheapest insurance offers. However, price shouldn’t be your only consideration when buying car insurance. Factors such as customer satisfaction and complaint ratios help determine an insurer’s overall value proposition.

Average Annual Cost of Car Insurance with Mercury versus National Average

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  • Driver Type
    Mercury Average Rate
    National Average
  • Full Coverage
    $1,622
    $1,458
  • Minimum Coverage
    $768
    $740
  • Speeding Ticket on Record
    $2,158
    $1,916
  • 18-Year-Old Driver
    $7,462
    $4,957

Is Mercury Car Insurance Expensive or Cheap? Why?

Mercury’s insurance premiums are average for most drivers, including those with full coverage, minimum coverage and drivers with violations. However, the cost of insurance for young drivers is expensive compared to other insurers.

Insurance companies are seldom transparent about determining the cost of car insurance coverage. Like most insurance providers, Mercury charges more for full coverage and coverage for riskier drivers.

While Mercury's rates are neither cheap nor expensive, they do charge more for younger drivers, who are often seen as unsafe due to their inexperience.

Compare Auto Insurance Rates

Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.

Discounts Offered by Mercury That Can Help You Save

You can use discounts to save money with Mercury. The company provides most of the common discounts you’d expect, including safe driver, good student, multi-vehicle, anti-theft, bundling and pay in full. Unlike many of its competitors, it does not offer discounts for installing airbags or defensive driving.

Further, Mercury does offer an additional discount not usually available with most insurance companies. When you select to pay your premiums by way of automatic payments, you can take advantage of the related discount.

Car Insurance Comparison Tool

Compare your personalized insurance options side by side, in 3 simple steps

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Note: The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.

Does Mercury Offer Broad or Unique Coverage?

Mercury, like all auto insurance companies, offers standard coverages such as liability, comprehensive and collision insurance.

Policyholders also have the option to purchase two common add-on coverages: roadside assistance and rental car and travel reimbursement. However, Mercury does not offer several of the add-on coverages typically available, including accident forgiveness, new car replacement, gap insurance, deductible modification or better car replacement.

Mercury does offer some relatively uncommon add-on coverages such as original equipment manufacturer (OEM) and mechanical breakdown assistance.

OEM coverage ensures that original parts, not aftermarket products, will be used when repairing your vehicle. Mechanical breakdown assistance covers the cost of vehicle failures when your car breaks down, such as engine problems, transmission or faulty electrical system.

What Online Auto Insurance Tools Does Mercury Offer?

With online services for setting up your coverage to a range of coverage options, Mercury provides basic auto insurance for a reasonable price for many.

  • Type of Feature
    Description
  • Online Bill Pay
    Bill pay through the app: Make a payment on the go.
  • Payment Options
    1-800 number to report claims: File a claim, make a payment or speak with a customer service representative over the phone.
  • Mobile App
    Mobile app: Access your plan information, make a payment or view your auto insurance card with the mobile app.
  • Calculators
    Online rate calculator: Get a free quote online.

Other Mercury Insurance Products

Mercury offers insurance for your home and condo, as well as business insurance. If you bundle your home, renters or auto insurance policies, you could get a discount. Keep in mind that Mercury doesn’t offer every type of insurance in each state and prices may vary by state.

  • Type of Product
    Description
  • Homeowners Insurance
    Protection for your home from fire, theft and other covered losses.
  • Renters Insurance
    Insures your possessions against fire, theft and other covered losses.
  • Condo Insurance
    Provides protection for your condominium.
  • Landlord Insurance
    Protects property owners against damages to their residence. Also covers surrounding permanent structures, such as garages.
  • Business Insurance
    Mercury offers business insurance such as business owner’s policies, commercial liability, commercial property and commercial umbrella insurance.

Financial Strength

AM Best rates the financial strength of companies. AM Best gives Mercury an A (excellent) for financial strength. A good financial strength rating indicates that a company can afford to pay claims and regularly meets customer claim needs.

Compare Auto Insurance Rates

Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.

How to Make a Car Insurance Claim With Mercury

To make a claim with Mercury, call their 24-hour hotline at 1-800-503-3724. An agent will help you through the process.

Contact Mercury Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About Gail Kellner


Gail Kellner headshot

Gail Kellner is a professional financial writer who specializes in life insurance, auto insurance and personal finance. She earned her Bachelor's degree in Psychology from Western Connecticut State University and her Master's of Science from Indiana State University. She loves combining her knowledge of psychology with her financial expertise so people can make better financial decisions.


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