Overview of Allstate Car Insurance

Allstate was founded in 1931 by the president of the Sears, Roebuck and Co. as an auto insurance company that sold policies by mail. The original “Good Hands” logo in 1950 showed the hands holding an automobile, and in the decades since, the company has become a leader in the nation’s auto insurance market, holding nearly 10 percent of the market share in 2013, according to A.M. Best. Actor Dennis Haysbert began serving as the face of the company’s advertising in 2003, and by 2015 a survey by market research company Q&A found him to be the insurance “mascot” with the most influence on consumer purchases.

How Does Allstate Auto Insurance Rate?

Consumer Satisfaction Rating

These ratings are from the J.D. Power 2016 U.S. Auto Insurance Claims Satisfaction Study. The highest score for each category is five stars. The Allstate subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Overall Satisfaction
First Notice of Loss (FNOL)
Service Interaction
Appraisal
Repair Process
Rental Car Experience
Settlement
(how well company settles claims)
Customer Complaint Ratio

The National Association of Insurance Commissioners (NAIC) collects complaint information from state insurance regulators. The national median complaint ratio is 1. A score of less than 1 means a company has a lower than average number of complaints, while a score higher than 1 means it has more than average. The Allstate Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Last Updated: July 2017

Financial Strength Rating

A Best’s Financial Strength Rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations. It is not a warranty of a company’s financial strength and ability to meet its obligations to policyholders. View our Important Notice: Best’s Credit Ratings for a disclaimer notice and complete details at http://www.ambest.com/ratings/notice.

Financial Strength is rated on a scale of D (poor) to A+ (superior). A rating notch of either a second “+” or a “-“ indicates the gradation of financial strength within the category. We can’t guarantee that the subsidiary of Allstate Insurance rated here is the subsidiary that will underwrite your insurance policy. Check with your insurance agent and review A.M. Best’s Financial Strength Rating Guide for more information.

Best’s Credit Ratings™ are under continuous review and subject to change and/or affirmation. For the latest Best’s Credit Ratings™ and Best’s Credit Reports which include Best’s Credit Ratings™), visit the A.M. Best website at http://www.ambest.com. See Guide to Best’s Credit Ratings™ for explanation of use and charges.

Best’s Credit Ratings™ reproduced herein appear under license from A.M. Best and do not constitute, either expressly or impliedly, an endorsement of MoneyGeek.com or its recommendations, formulas, criteria or comparisons to any other ratings, rating scales or rating organizations which are published or referenced herein. A.M. Best is not responsible for transcription errors made in presenting Best’s Credit Ratings™. Best’s Credit Ratings™ are proprietary and may not be reproduced or distributed without the express written permission of A.M. Best Company.

Source A.M. Best
Rating A+

Effective Date: April 2016

Website Features
  • Rate calculator
  • Mobile app
  • Pay bill online
  • Make claim online

Pros and Cons of Allstate Car Insurance

Pros

  • Allstate is an industry leader in automobile safety and education.
  • Since Allstate is a carrier that offers auto, home and life insurance, you can bundle all of your insurance policies together with one company.
  • The online quoting system allows you to keep your current coverage levels, choose from a range of price-determined packages or tailor a policy by adjusting each coverage individually.
  • Allstate offers sound system coverage to protect your car’s high-end audio equipment, a coverage that’s not offered by all car insurance carriers.

Cons

  • In the 2016 J.D. Power survey of customers’ overall purchase experience of auto insurance, Allstate was rated as below average. In claims satisfaction, Allstate rated about average.
  • Allstate writes six-month auto insurance policies, which exposes the policyholders to twice as many opportunities for rate increases as with companies that offer 12-month policies.
  • Although Allstate offers a “Student-Away-at-School” discount, it doesn’t show up on the online quoting system, meaning you’ll have to speak with an agent to see how this discount will affect your rates.
  • The quoting system requires you to assign a primary (and secondary, if appropriate) driver for each car, which some users find cumbersome.

Allstate Car Insurance Coverage

Allstate may be just shy of having a century of experience in the auto insurance business, but the company keeps up-to-date with all of the modern innovations in coverages and optional features, such as an online, interactive guide to car insurance it calls “Bumper-to-Bumper Basics.” It also has a wide range of standard and optional coverage options.

Allstate has a history of presenting information as simply as possible, and the internet is well-suited to this philosophy. The company uses both static and interactive graphics on its website to describe exactly how well the standard coverages will protect you and your vehicle in a variety of auto accident situations. Here are the standard coverage options you can expect with Allstate:

Liability: Bodily injury and property damage

The bodily injury coverage provides limits for the per-person and per-incident amounts covered in an accident, from state minimums on up to $250,000/$500,000. The property damage coverage can be set as high as $2,000,000 per accident.

Collision

You can set your collision coverage, which covers damage to your car if you collide with something, to cover out-of-pocket costs for repairs from $50 to $2,000.

Comprehensive

For damages to your car caused by other-than-collision events, you can get coverage with no deductible, or you can have the deductible range from $50 to $2,000.

Uninsured and underinsured motorist

While this coverage — which protects you if you get in an accident with a motorist with little or no insurance — isn’t required, most insurance agents recommend you carry it at the same level of protection that you have in bodily liability coverage, and Allstate follows this guideline.

Medical expense coverage

Another coverage that isn’t mandatory, this “no-fault” protection helps with medical costs if anyone is injured in your vehicle. It’s offered in a range from $1,000 to $100,000.

Personal injury protection

Allstate also refers to this as a PUP — a Personal Umbrella Policy. In order to have an umbrella policy with the company, you must also have either an Allstate home insurance policy with a liability level of $300,000 or an Allstate auto insurance policy with a bodily injury liability level of $250,000/$500,000.

Glass coverage

Glass breakage is included under Allstate’s collision coverage, but it does have a separate claims process for glass incidents called Glass Claim Express. This coverage expedites your repairs through a partnership with the company Safelite.

In addition to the common optional coverage offerings of roadside assistance/towing and labor and rental car reimbursement, Allstate also offers additional coverage for your sound system and a set of options to help protect new-car owners.

Roadside assistance/towing and labor

This coverage is very limited, with no range of choices—you either accept the option that will cover the first $100 of an incident in which you need assistance or towing, or you don’t add the coverage to your policy. Allstate also offers two other plans for roadside assistance—a membership motor club and a pay-per-use service program.

Rental car reimbursement

This option will pay for a rental car if your vehicle is in the shop due to a covered claim. Depending on the type of rental car you want, your plan will reimburse you up to $30, $40, $50 or $100 per day.

Sound system

To purchase this extra coverage for a sound system permanently installed in your car, you must first have comprehensive coverage. The sound system protection ranges from $250 to $2,500.

New car replacement coverage

If you have a brand-new car and it’s totaled, this coverage can help to replace it with the same make and model.

New car repair provision coverage

If your new car is damaged but isn’t a total loss, this optional coverage helps pay for repairs based on the replacement cost without factoring in depreciation.

GAP coverage

This stands for Guaranteed Asset Protection, and will help to cover the difference between the amount that may be owed on a car and the actual cash value of the car if it’s totaled. This optional coverage is used to help protect a policyholder from still having to make payments on a newer car if it’s in an accident and is a total loss.

Available Discounts on Allstate Car Insurance
Coverage

If you’re looking to trim your auto insurance bills, Allstate offers a wide array of discounts for a variety of drivers, ranging from students to seniors to those who use their vehicle for farm work. Here are the available discounts from Allstate Car Insurance:

Type of Discount Description
Drivewise A downloaded app keeps track of driving habits like nighttime driving, speeding and sudden stops, with the program awarding discounts and points for good driving. Allstate does not raise rates for poor driving captured by the app. Unlike some similar programs with other carriers, this isn’t a one-time discount; itrequires ongoing participation.
Passive restraint discount Factory-installed airbags and motorized seatbelts in your car can make you eligible for up to a 30 percent discount.
Anti-lock brake discount The quoting process asks if your vehicle has anti-lock brakes, and if you can answer yes, you receive a 10 percent discount.
Anti-theft device discount Installing an anti-theft device in your car can pay off in additional savings up to 10 percent.
New car discount You must be the original owner of the car — and it must be less than two years old — to be eligible for this discount, which goes as high as 30 percent.
Economy car discount Fuel efficiency can get you up to 10 percent off your auto insurance premium.
Utility discount On the other side of the coin from the new car discount, if you drive a utility vehicle made before 2002, Allstate will give you up to a 15 percent break on your insurance rate.
Farm vehicle discount If your vehicle is used mostly as a farm or ranch vehicle, it can claim a rate discount of up to 10 percent.
EZ pay plan discount Pay for your policy with automatic withdrawal and you’ll be eligible for savings.
eSmart discount Going paperless and setting up your policy with Allstate’s online account results in an additional discount.
FullPay discount Paying your entire six-month policy up front can save you 10 percent.
Auto/life discount Bundle a life insurance policy with your auto policy for another discount.
Multiple policy discount Bundling a home (or renter) policy with auto is an easy way to tap into extra savings.
Early signing discount People who plan ahead are more careful and less prone to accidents, or so the thinking goes. If you sign your auto policy with Allstate at least a week before it goes into effect, they’ll reward you with a discount.
Good payer discount It may seem odd to get a discount for paying your bills on time, but Allstate does just that. If you can go a year without getting a cancellation notice for nonpayment, you can earn a five percent savings.
Senior adult discount Also known as the 55 and retired discount, if you’re over 55 and not looking for full-time work, this discount is for you.
Resident student discount This applies if your youthful driver goes to school at least 100 miles away and doesn’t take a car there.
Good student discount In order to qualify, the student must have good grades and be a single, full-time student under the age of 25.
Premier discount If you can go for 36 months with no driving violations or accidents, you could see a savings of up to 22 percent.
Premier plus discount If you can stretch your good driving streak out to 60 months, your Premier discount can increase to 35 percent.
teenSMART discount Teen drivers who complete this online driver education instruction are eligible for additional savings on their auto insurance.
Defensive driver discount Drivers age 55 and up who complete a defensive driver course and have no violations or at-fault claims are eligible for this discount.

How to Make a Car Insurance Claim with Allstate

You can file your auto claim online with Allstate even if you haven’t already set up a policyholder account on its website. You can also file with the Allstate Mobile app by calling the 24-hour toll-free number or by contacting your local agent.

How to Contact Allstate Car Insurance

States Served
Updated: July 28, 2017