Overview of Progressive Car Insurance

Whether they love her or hate her, everyone knows Flo, the Progressive Insurance mascot. In fact, Flo was named one of the top ten most compelling advertising campaigns of the decade by Inc. magazine. One of the things that makes her successful is her ability to clearly explain the company’s product features, like the Name Your Price tool. Founded in 1939, Progressive is now the fourth largest auto insurer in the US, with about an 8.5 percent market share.

How Does Progressive Auto Insurance Rate?

Consumer Satisfaction Rating

These ratings are from the J.D. Power 2016 U.S. Auto Insurance Claims Satisfaction Study. The highest score for each category is five stars. The Progressive Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Overall Satisfaction
First Notice of Loss (FNOL)
Service Interaction
Repair Process
Rental Car Experience
(how well company settles claims)
Customer Complaint Ratio

The National Association of Insurance Commissioners (NAIC) collects complaint information from state insurance regulators. The national median complaint ratio is 1. A score of less than 1 means a company has a lower than average number of complaints, while a score higher than 1 means it has more than average. The Progressive Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Last Updated: July 2017

Financial Strength Rating

A Best’s Financial Strength Rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations. It is not a warranty of a company’s financial strength and ability to meet its obligations to policyholders. View our Important Notice: Best’s Credit Ratings for a disclaimer notice and complete details at http://www.ambest.com/ratings/notice.

Financial Strength is rated on a scale of D (poor) to A+ (superior). A rating notch of either a second “+” or a “-“ indicates the gradation of financial strength within the category. We can’t guarantee that the subsidiary of Progressive Insurance rated here is the subsidiary that will underwrite your insurance policy. Check with your insurance agent and review A.M. Best’s Financial Strength Rating Guide for more information.

Best’s Credit Ratings™ are under continuous review and subject to change and/or affirmation. For the latest Best’s Credit Ratings™ and Best’s Credit Reports which include Best’s Credit Ratings™), visit the A.M. Best website at http://www.ambest.com. See Guide to Best’s Credit Ratings™ for explanation of use and charges.

Best’s Credit Ratings™ reproduced herein appear under license from A.M. Best and do not constitute, either expressly or impliedly, an endorsement of MoneyGeek.com or its recommendations, formulas, criteria or comparisons to any other ratings, rating scales or rating organizations which are published or referenced herein. A.M. Best is not responsible for transcription errors made in presenting Best’s Credit Ratings™. Best’s Credit Ratings™ are proprietary and may not be reproduced or distributed without the express written permission of A.M. Best Company.

Source A.M. Best
Rating A+

Effective Date: May 2017

Website Features
  • Rate calculator
  • Mobile app
  • Pay bill online
  • Make claim online

Pros and Cons of Progressive Car Insurance


  • The online quote tool offers three ways to get a quote: input data, name your price or enter your current coverage levels.
  • Progressive’s online tool will notify you if it appears that comprehensive coverage might not make sense for your older car, unlike other tools that include the coverage by default.
  • Progressive has a reputation for providing low-cost auto insurance, and works to come up with affordable quotes.


  • In some states the telematics discount requires the monitor to be installed in your car for six months, which is longer than some other companies require.
  • Customers gave Progressive average scores in the J.D. Power 2016 claims satisfaction study.

Progressive Car Insurance Coverage

Progressive boasts of being able to provide a quote in six minutes, and that they can do. The quoting tool is comprehensive and easy to use. It provides guidance to help you choose adequate coverage, but with the flexibility to tweak the policy to match your needs.

The standard coverage options are presented with bodily injury and property damage liability as one package, but with enough variations on the package that the result is nearly the same as if you were to choose the property damage coverage separately. The other types of coverage are presented in quick and easy, if limited, choices.


Progressive offers pre-packaged BI and property damage combinations, but has so many variations of these combinations that it is practically the same as choosing the coverage levels separately. The online quote tool makes suggestions as to the most appropriate coverage based on the data that you enter.

Uninsured motorist

Progressive shows what your quote currently has in its UM coverage, what other levels of coverage are available, and how changing the coverage level will affect the premium.


There are six deductible levels to choose from, ranging from zero to $2,500. Unlike many other quoting tools, the Progressive tool will notify you if comprehensive coverage may not be recommended for your vehicle due to its age.


This coverage is only available if you also have comprehensive. In Progressive’s version, collision coverage pays for a pet’s injuries or death as a result of an accident.

Medical payments

If chosen, Progressive’s medical payments coverage comes in levels of $1,000, $2,000, $5,000, or $10,000, and includes coverage for funeral expenses.

Progressive offers a good range of optional coverage. The online tool will notify you if you select coverage levels that are significantly higher or lower than what would normally be appropriate for your policy, given the information that you have provided.

Rental reimbursement

This coverage is available if you also carry comprehensive and collision coverage. It can be purchased in coverage levels of $30, $40 or $50 per day, for up to 30 days.

Roadside assistance

The roadside assistance option does not require you to have either comp or collision on the vehicle, but neither does it offer a range of coverage levels. Instead, the towing portion will take care of towing within 15 miles or to a qualified repair facility and the labor portion will cover one hour’s worth of labor costs, with some variations depending upon your state.

Loan/lease payoff

This optional coverage applies if you total your car. If the replacement value is less than the amount needed to pay off the loan or lease on the vehicle, Progressive will cover up to 25 percent of the car’s actual cash value.

Available Discounts on Progressive Car Insurance

Perhaps the most well known of Progressive’s discounts is the Snapshot program, but they offer all of the standard savings opportunities you will find from most automobile insurers.

Type of Discount Description
Snapshot Snapshot is Progressive’s telematics-based discount designed to reward good driving habits. If you install a wireless monitoring device, you may be eligible get an initial discount of up to 30 percent after 30 days of monitored driving and are eligible for a reduction in your renewal rate based upon your driving habits. There is no charge for Snapshot.
Property ownership discount If you own a house, condo or mobile home, you will get an auto discount not available to renters.
Continuous coverage discount Avoiding a lapse in insurance coverage will get you a discount at Progressive.
Starting your auto quote online discount Progressive embraces the digital age, and you can get a discount just for starting your quote online.
Paperless discount Signing your insurance application online earns another discount.
Multi-car insurance If you have more than one car on your auto policy you will be eligible for more savings.
Good student discount If there is a young driver on your policy, they will get a discount if they maintain a good grade point average.
Safe driver discount Maintaining a good driving record also earns savings on your premium, and Progressive only checks for moving violates three years back (DUIs go back ten years).
Automatic payments discount This preferred method of payment not only helps to avoid late fees, but comes with a discount of its own.
Bundling discount Bundle your auto insurance with a property policy such as home, renter, condo or townhouse, to save five percent or more.

How to Make a Car Insurance Claim with Progressive

To report a claim, you can simply log in to your policy online and fill out the form. After you submit it, you will get a confirmation and claim number. You can also file your claim by phone. To track your report and see its status, you can log in and see reports at all stages of the process.

How to Contact Progressive Car Insurance

States Served
Updated: July 29, 2017