State Farm Car Insurance Review


Key Takeaways
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State Farm ranks sixth for full coverage affordability and third for minimum liability coverage, with average rates of $119 and $50 monthly, respectively.

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State Farm earns sixth place nationwide for overall customer satisfaction due to its strong agent service and positive forum reviews from policyholders.

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Prefer actual customer stories over MoneyGeek's analysis? We collected customer opinions from across the web to give a sense of how real policyholders feel. Read More.

State Farm Car Insurance Ratings

State Farm ranks sixth nationally, among the best car insurance companies for most drivers. The company stands out for its affordability and customer experience, offering competitive rates alongside reliable service. This ranking reflects a 40-year-old male driver with good credit and no driving violations. State Farm's ranking for your profile depends on your coverage needs.

Overall Score4.146
Customer Experience4.396
Coverage3.267
Affordability4.176

State Farm Car Insurance Reviews from MoneyGeek Users and Policyholders

At MoneyGeek we've rated State Farm based on thousands of quotes, customer surveys and research in to all the available coverages as detailed in our methodology.

But nothing beats hearing about actual experiences from policyholders who have personally had to adjust their policy, make a claim or switch insurers. Some customers praise State Farm's car insurance for quick claim resolution, competitive bundling discounts and responsive agents who clearly explain coverage, while others report frustrating claim denials and deceptive adjuster tactics, including pressure to use preferred repair shops with misleading deductible information.

Here's what real MoneyGeek users are literally saying, the positive and the negative, about their experience with State Farm.

★★★★★  (5 stars) | Posted by CloudRunner22
"Got rear-ended last month and honestly the whole process was so smooth. Filed the claim the next day and literally had everything sorted within two weeks. The adjuster actually called me back, answered my questions, and I got my settlement without any drama. My agent Scott is the best. He takes time to explain stuff so I actually understand my coverage. Seriously recommend them if you want someone who actually cares."
 

★★★★★ (5 stars) | Posted by PizzaLover447
"Switched from GEICO and saved like $1,100 a year just by bundling auto and home. I was not expecting that at all. Rates are way better than I thought they'd be for the coverage I'm getting. Customer service picks up fast and my agent actually responds to emails. Best money move I made this year honestly."

★★★★★ (5 stars) | Posted by OutdoorDave

"Been with them for like 15 years now with home, auto, everything. Service is consistent and you don't get any surprises, which is what you want from insurance honestly. My agent Mike and his team always help when I have questions. Website's easy to use too if I need to manage stuff myself. Just solid all around."
 

★★★★★ (5 stars) | Posted by NeighborAgentHelp 

"My State Farm agent is literally down the street. When I had questions about adding my teenager to my policy, I just stopped by his office. He spent 30 minutes explaining all my options without any pressure."

★★★★★ (5 stars) | Posted by DriveSafeWorks "The Drive Safe & Save discount is real. I saved about $400 a year just by driving like I normally do. The app tracks everything and I can see exactly how I'm earning discounts."

★★★★★ (5 stars) | Posted by HailDamageQuick 

"Had hail damage on my car and State Farm processed my claim in three days. Check arrived less than a week later. Easiest insurance claim I've ever filed in 20 years of driving."

★★★★☆ (4 stars) | Posted by StudentDiscountReal 

"My daughter got the good student discount and it actually made a difference. We save about $600 a year on her portion of the policy. Makes insuring a teenage driver slightly more affordable."

★★★★☆ (4 stars) | Posted by BankingBundle 

"Switched my banking to State Farm and bundled everything. Between auto, home and the bank account perks, I'm saving close to $1,000 a year. Pretty solid deal overall."

★★★★☆ (4 stars) | Posted by ClaimCheckFast 

"Someone backed into my car in a parking lot. Filed the claim online and had my check within five days. State Farm made the whole process painless and straightforward."

★★★★☆ (4 stars) | Posted by AppConvenient 

"The mobile app is really well designed. I can access everything I need, make payments and even get roadside assistance through the app. Haven't had to call customer service in over a year."

★★☆☆☆ (2 stars) | Posted by FrustratedJen
"Been dealing with a billing issue for 8 MONTHS. I was overcharged and they owe me a refund but good luck getting anyone to actually help you. Can't reach main office, only your agent, and mine is conveniently never available and doesn't return calls. I'm literally owed money and they're just ignoring me. How is this even acceptable? Stay away from State Farm if you value your time."
 

★★☆☆☆  (2 stars) | Posted by ShopOwner43yrs
"My vehicle got damaged in an uninsured motorist accident. State Farm adjuster calls my client and literally tells him his deductible would be $500 at an independent shop but only $200 if he uses one of their preferred shops. Complete lie. His UM deductible is $200 at any shop period. They called him like 5 times trying to pressure him into switching shops. I've been in the collision business for 43 years and I've never seen an insurance company be this unprofessional and shady. Stay away."

★☆☆☆☆  (1 star) | Posted by DoneWithThisMess
"Got rear-ended by a State Farm insured driver while I was literally slowing down to turn into my driveway. Should be cut and dry, right? Nope. They denied my claim and said their driver wasn't at fault. I pulled traffic cam footage proving she hit me from behind—it was a hit and run. Only after I showed them their own insured's accident they finally admitted fault. By then I'd lost weeks dealing with them and had to hire a lawyer. Total incompetence."

★★☆☆☆ (2 stars) | Posted by AftermarketPartsForced 

"State Farm wanted to use aftermarket parts instead of OEM for my repairs. I paid for full coverage expecting quality repairs but had to fight to get genuine manufacturer parts installed."

★★☆☆☆ (2 stars) | Posted by AnnualRateHike 

"Rates increase every year like clockwork. I've been claim-free for seven years and my premium still goes up 5-10% annually. Getting tired of the automatic increases with no explanation."

★★☆☆☆ (2 stars) | Posted by TotalLossDispute 

"My car was totaled and State Farm valued it $4,500 below market. Spent two months fighting them with comparable vehicle listings before they finally adjusted their offer. Exhausting process."

★☆☆☆☆ (1 star) | Posted by LiabilityDenied 

"Was rear-ended and the other driver had State Farm. Their adjuster tried to claim I was partially at fault even though the police report clearly states the other driver was 100% responsible. Had to threaten legal action."

★☆☆☆☆ (1 star) | Posted by UnderinsuredIgnored 

"Got hit by an underinsured driver and my own State Farm underinsured motorist coverage fought me every step. Took eight months to settle and I still didn't get fully compensated for my injuries."

★☆☆☆☆ (1 star) | Posted by AgentLeftHanging 

"My agent retired and State Farm never assigned me a new one. Found out six months later when I tried to adjust my coverage. Nobody bothered to contact me about the change."

★☆☆☆☆ (1 star) | Posted by ClaimDelayTactic 

"State Farm dragged out my claim for five months hoping I'd give up. Had to hire a public adjuster to get them to move. Finally settled for less than I deserved just to end the nightmare."

State Farm Car Insurance Reddit and Forum Customer Satisfaction

State Farm customers on Reddit and online forums consistently praise the company's extensive local agent network, reliable claim handling and strong financial stability, valuing the personal relationships with agents and comprehensive bundling options. 

Common complaints include higher premiums than direct competitors, inconsistent agent quality that varies by location, and digital tools that lag behind more tech-forward insurers like GEICO and Progressive.

Here's what real customers are saying about their experiences on forums:

Pricing and Value

Claims Processing

Customer Service

Digital Experience

Trust and Reputation

Coverage Options

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REVIEWS ON FORUMS AREN’T A PERFECT GAUGE

Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, the National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.

Who Is State Farm Car Insurance Best and Worst For?

State Farm works well for drivers who prioritize customer experience over rock-bottom rates, those wanting local agent support, customers seeking bundling discounts and drivers who value brand recognition. Budget-conscious drivers and those who prioritize the cheapest rates should look elsewhere.

Compare how State Farm stacks up for your profile below.

Data filtered by:
Adult Drivers
Female
100/300/100,000 - 1000 comp_coll
Below Fair
At Fault Accident ($1000-$1999 Prop Dmg)
Overall Score3.8913
Compare Insurance Rates

Ensure you are getting the best rate for your insurance. Compare quotes from the top insurance companies.

State Farm Car Insurance Ratings by State

State Farm earns top-five rankings in 25 out of 51 states and territories nationwide. The insurer claims the number one spot in Vermont, Montana, Wyoming and Texas, demonstrating strong performance across diverse markets from rural areas to major metropolitan regions.

Alaska4.112
Arizona4.364
California4.033
Colorado3.659
Connecticut3.826
Delaware4.305
District of Columbia3.525
Florida4.562
Georgia3.6411
Hawaii4.134
Idaho4.472
Iowa4.105
Kansas3.967
Kentucky4.185
Louisiana4.574
Maine3.569
Maryland4.264
Michigan3.529
Minnesota4.095
Montana4.801
Nevada4.158
New Hampshire3.899
New Jersey3.7311
New Mexico4.534
New York4.028
North Carolina4.702
North Dakota3.897
Oklahoma4.234
Oregon4.613
Pennsylvania4.195
Rhode Island4.413
South Carolina3.9910
South Dakota3.974
Tennessee3.688
Texas4.741
Utah3.689
Vermont4.391
Virginia4.108
Washington4.366
West Virginia3.825
Wyoming4.581

*Ratings are based on a 40-year-old male driver with good credit and no driving violations who insures a 2012 Toyota Camry.

State Farm Car Insurance vs. Competitors

Here's how State Farm car insurance compares to other national insurers:

State Farm vs. GEICO

4.15 vs. 4.34

GEICO wins with better affordability scores.

State Farm vs. Progressive

4.15 vs. 4.2

Progressive costs less and offers more add-on coverage options, though State Farm provides better agent service.

State Farm vs. AAA

4.15 vs. 3.79

State Farm offers better value with lower costs and superior customer service. Coverage options tie.

State Farm vs. Allstate

4.15 vs. 3.78

State Farm wins with better customer experience and affordability compared to Allstate.

State Farm vs. USAA

4.15 vs. 4.86

USAA dominates in all categories for military members: affordability, customer experience and coverage.

State Farm vs. Travelers

4.15 vs. 4.5

Travelers outperforms State Farm across all categories, though State Farm remains competitive.

State Farm vs. Farmers

4.15 vs. 3.86

State Farm provides better overall value despite Farmers' superior coverage options.

How Much Does State Farm Car Insurance Cost?

State Farm car insurance costs vary widely, ranging from $40 to $1,778 monthly based on your personal profile and coverage choices. To find the best rate for your situation, check the national costs below by age group, gender, coverage, credit score and driving record.

Data filtered by:
Adult Drivers
Female
Below Fair
At Fault Accident ($1000-$1999 Prop Dmg)
100/300/100,000 - 1000 comp_coll
$409$4,90918%14

State Farm Car Insurance Rates by Driver Category

State Farm ranks among the cheapest car insurance companies for seniors and drivers with accidents, DUIs, speeding tickets or older vehicles. However, drivers with bad credit or low income will find much higher rates. Review how affordable State Farm is for your driving category in the table below.

Adult Drivers$51$121-5%6
Young Drivers$117$269-14%5
Senior Drivers$62$137-14%4
Drivers With An Accident$64$145-22%3
Drivers With A DUI$77$166-26%3
Drivers With A Speeding Ticket$58$134-16%4
Drivers With Bad Credit$269$60393%15
Drivers With Low Income$95$21917%11
Adult Drivers$53$124-5%6
Drivers With Newer Cars$59$141-7%5
Drivers With Old Cars$42$100-15%4

*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.

State Farm Car Insurance Rates by State

State Farm's monthly rates vary from $18 to $235 across different states. The company ranks among the top five most affordable insurers in 25 out of 51 states and territories. See State Farm's affordability and pricing in your area below.

Alaska$43$107-0%3
Arizona$52$112-19%4
California$78$1709%8
Colorado$49$150-2%5
Connecticut$79$1574%5
Delaware$76$140-24%5
District of Columbia$96$19716%5
Florida$64$138-41%2
Georgia$104$19139%11
Hawaii$37$877%5
Idaho$18$56-36%2
Iowa$20$91-15%5
Kansas$36$118-4%6
Kentucky$49$115-21%3
Louisiana$71$211-16%4
Maine$44$9927%10
Maryland$63$118-23%3
Michigan$86$16726%9
Minnesota$33$94-17%5
Montana$19$85-33%2
Nevada$72$1642%7
New Hampshire$39$947%9
New Jersey$152$23535%10
New Mexico$37$111-10%4
New York$86$15532%9
North Carolina$24$56-49%1
North Dakota$34$1014%8
Oklahoma$39$133-7%7
Oregon$39$90-25%3
Pennsylvania$37$116-7%7
Rhode Island$43$88-34%2
South Carolina$80$15922%11
South Dakota$18$91-21%4
Tennessee$41$1186%8
Texas$41$93-38%2
Utah$94$19750%11
Vermont$22$56-26%4
Virginia$43$102-3%8
Washington$38$111-7%3
West Virginia$49$1193%5
Wyoming$21$76-10%3

*Rates are based on a 40-year-old male driver with good credit, no driving violations and a 2012 Toyota Camry.

State Farm Car Insurance Discounts

State Farm offers one of the most comprehensive discount programs in the industry, with 18 different ways to save on your auto insurance. Check out its offerings:

Multi-Policy/Bundle

Up to 17%

Bundle auto with home, condo, renters or life insurance

Available nationwide
Multi-Car

Up to 20%

2+ vehicles on same policy, drivers must be related

Available nationwide

Drive Safe & Save

Up to 30%

Enroll in telematics program, 10% initial discount

Not available in CA, MA, RI; NY capped at 30%

Good Student

Up to 25%

Full-time student under 25, 3.0+ GPA or top 20% of class

Available nationwide

Steer Clear

Up to 20%

New drivers under 25, complete safe driving program

Available nationwide

Accident-Free/Loyalty

Up to 25%

3+ consecutive years with State Farm, no chargeable accidents

Available nationwide

Good Driver

Variable

3+ years without moving violations or at-fault accidents

Available nationwide

Passive Restraint

Up to 40%

Factory-installed airbags or passive restraint system

Applies to medical coverage only

Defensive Driving Course

Variable

Complete approved driver safety course

Course approval varies by state

Driver Training

Variable

Drivers under 21 complete approved driver education

Available nationwide

Student Away at School

Variable

Student under 25, school 100+ miles away, no vehicle

Available nationwide

Anti-Theft Device

Variable

Vehicle equipped with approved anti-theft system or alarm

Available nationwide

Vehicle Safety Features

Variable

Cars with driver assist technology and safety features

Available nationwide

Military Discount

25%

Active duty or dependents based in Louisiana

Louisiana only

Mature Driver

15%

Age 55+, complete DMV-approved mature driver course

California only

Paid-in-Full

Up to 15%

Pay entire premium upfront instead of monthly

Available nationwide

Low Mileage

Variable

Drive significantly fewer miles than average annually

Available nationwide

State Farm Car Insurance Customer Reviews and Reputation

State Farm earns sixth place in overall customer satisfaction in MoneyGeek's comprehensive customer experience study. Based on customer feedback from the company's website and insurance forums, State Farm receives strong ratings for agent service and digital tools but faces more complaints related to claims processing than other major insurers. 

The following sections break down buying, policy management and claims process experiences based on MoneyGeek's research.

    find icon
    Buying Process Experience

    State Farm combines the personal touch of local agents with online quote capabilities, giving you flexibility in purchasing coverage. Agents are well-trained on State Farm's extensive product lineup and can explain coverage options clearly. The online process is user-friendly, though complex situations often benefit from agent consultation. As the largest auto insurer in the country, State Farm has agents in most communities, but service quality varies by location. The Drive Safe & Save program offers usage-based discounts during the quoting process.

    insurance2 icon
    Policy Management

    The State Farm mobile app is consistently rated among the best in the industry, offering comprehensive policy management including payments, coverage changes and claims filing. The digital experience is smooth and intuitive, though you can always contact your local agent for personal assistance. The app integrates well with the Drive Safe & Save program and provides useful features like roadside assistance requests.

    accident2 icon
    Claims Experience

    State Farm's size provides advantages in claims handling, with extensive repair networks and 24/7 reporting options through phone or mobile app. You can choose to work with your local agent throughout the claims process or handle everything digitally. The company's large network of preferred repair shops offers guaranteed work, though you're free to use any facility.

State Farm Car Insurance Industry Customer Satisfaction Ratings

State Farm ranks well for financial strength from all industry rating agencies, including most J.D. Power scores. Here are State Farm's scores from industry agencies.

AM Best Financial Strength

A++ (Superior)

A++ to D-
Superior ability to meet financial obligations and pay claims

AM Best Long-Term Credit Standing

aa+ (Superior)

aaa to d

High credit quality with very low credit risk (State Farm Mutual)
 

S&P Global Financial Strength

AA- (Very Strong)

AAA to D

Very strong capacity to meet financial commitments
 

Moody's Financial Strength

Aa3

Aaa to C

High grade with low credit risk

J.D. Power Auto Claims Satisfaction

710/1,000

1,000-point scale

Above average (industry average: 697)

J.D. Power Digital Service Experience

707/1,000

1,000-point scale

Above average (4th place)

J.D. Power Auto Insurance Shopping Study

699/1,000 (3rd of 18)

Out of 1,000

3rd out of 18 companies with a better than average experience

J.D. Power Overal Customer Satisfaction

677/1,000

Out of 1,000

Above average in all regions

NAIC Auto Complaints

2.16

1.00 is average

Higher complaints compared to similar sized companies

State Farm Car Insurance Coverage Options

State Farm provides standard coverage options like other major insurers, including liability, comprehensive and collision protection. The company also offers additional add-ons such as:

Emergency Road Service

Towing, mechanical labor up to 1 hour, locksmith service, delivery of gas/oil/battery

24/7 availability, about $30 per year cost

Travel Expenses

Meals, lodging, and transportation if accident occurs 50+ miles from home

Up to $500 per loss, includes return trip to pick up repaired vehicle

Personal Articles Policy

Broader coverage for valuable items like jewelry, cameras, fine art

No deductible, replacement cost coverage, protection travels with you

Medical Payments Coverage

Medical and funeral expenses for you and passengers after an accident

Covers regardless of fault, includes treatment after collision

Extends personal policy coverage while driving for Uber/Lyft

Covers all three periods of rideshare driving, adds 15-20% to premium

Rental car costs while your vehicle is being repaired from a covered loss

$16-$50 daily limits, up to $1,200 per claim

Uninsured/Underinsured Motorist

Protection when hit by driver with insufficient or no insurance

Covers medical expenses, lost wages, and property damage

Personal Property Coverage

Contents of your home including furniture, appliances, clothing

Actual cash value or replacement cost options available

Additional Living Expenses

Temporary housing and living costs when home is uninhabitable

Maintains your normal standard of living during repairs

Personal Liability

Legal protection for bodily injury or property damage you cause

Covers legal defense costs and court expenses

Identity Restoration

Expenses related to restoring your identity after theft

$25 annual fee, helps cover costs to restore stolen identity

Other State Farm Insurance Coverage Options to Consider

Here are other insurance types you can bundle with auto coverage or buy separately:

Who Offers It?
Insurance Products

State Farm (Directly Offered)

Auto insurance, home insurance, renters insurance, condo insurance, motorcycle insurance, boat insurance, motorhome insurance, commercial auto insurance, business owners insurance, life insurance (term, whole, universal), medicare supplement insurance, supplemental health insurance, disability insurance, annuities, banking products, investment services, auto loans, home mortgages, credit cards

Third-Party Partner

Pet medical insurance, mutual funds, additional investment products

State Farm Auto Insurance Review: Bottom Line

State Farm excels in affordability, customer experience and coverage, earning fifth place for full coverage and fourth for minimum coverage overall. Compare quotes from multiple insurers, research your coverage needs and choose the right coverage level before purchasing.

State Farm Car Insurance Reviews: FAQ

Here are MoneyGeek’s expert answers to frequently asked questions about State Farm car insurance:

Does State Farm insurance have a good reputation?

Where is State Farm the best car insurance company?

How much does State Farm car insurance cost on average?

Is State Farm known for denying claims?

Is State Farm a good option for high-risk drivers?

Does State Farm raise car insurance rates over time?

Is State Farm good for young drivers?

How We Rated State Farm Car Insurance

MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.

Standard Driver Profile Used for Analysis

We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:

  • Age: 40 years old, male
  • Vehicle: 2012 Toyota Camry LE
  • Driving history: Clean record
  • Annual mileage: 12,000 miles
  • Credit rating: Good
  • License status: Valid and active
  • Insurance history: Currently covered with no previous claims

We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.

Company Rating System

Our evaluation process weighted three key factors:

  • Cost (60% weight): We compared quotes across multiple driver profiles within each city, measuring how competitively each insurer prices its policies against local competitors.
  • Customer satisfaction (30% weight): We analyzed customer feedback from multiple sources, including Google reviews, J.D. Power ratings, AM Best scores and online forums like Reddit, to assess overall service quality and customer experience.
  • Coverage variety (10% weight): We evaluated each provider's coverage options, considering the breadth of available policies and any unique benefits or features.

About Mark Fitzpatrick


Mark Fitzpatrick headshot

Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. With over five years of experience analyzing the insurance market, he conducts original research and creates tailored content for all types of buyers. His insights have been featured in publications like CNBC, NBC News and Mashable.

Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!

He writes about economics and insurance, breaking down complex topics so people know what they're buying.


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