Travelers Renters Insurance Review: Cost & Service (2024)


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ByMark Fitzpatrick
ByMark Fitzpatrick

Updated: May 22, 2024

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Does Travelers Have Good Customer Service?

Customer service ratings are critical when it comes to finding the best renters insurance policy on the market. Your insurer needs to provide great service in a timely manner to ensure your claims are processed efficiently.

Travelers’ financial stability is rated superior by AM Best, and it has a low National Association of Insurance Commissioners (NAIC) customer complaint ratio. Although they have a below-average J.D. Power customer satisfaction score, you can still expect top-notch customer service experience from this company.

Customer Satisfaction Rating

J.D. Power measures customer satisfaction according to a company’s interaction, policy offerings, price, the billing process, policy information and claims. Based on their 2021 study, Travelers has a customer satisfaction score of 815 out of 1,000. The average is 848, which means that Travelers’ customer satisfaction reputation is low.

NAIC rates insurance companies based on the customer complaints they receive compared to the market as a whole. Travelers earned a 0.42 score on the NAIC Company Complaint Index, which is below the 1.00 national median. This means Travelers received fewer customer complaints compared to most insurers.

Financial Stability Rating

AM Best, a credit rating agency, gives Travelers’ financial strength an A++ rating. Based on this, this carrier has a superior ability to meet its financial obligations, which is important for an insurance company. This means that Travelers has the financial ability to pay insurance claims.

What to Expect From Travelers Renters Insurance

It’s a good idea to know what to expect from a company if you’re considering them as an insurance carrier. MoneyGeek broke down the steps when getting, managing and canceling a Traveler’s renters insurance policy.

1
Getting a quote

You can get a quote for renters insurance through Traveler’s website or by calling their customer service number. To help you estimate your rates, MoneyGeek collected quotes from Travelers, which can be viewed in the next section.

2
Customer support

Travelers’ customer service team is available 24/7 for your billing and policy questions. They can be reached online or by phone.

3
Filing a claim

You can report a claim 24/7 by telephone, online or through Travelers’ mobile app.

4
Canceling your policy

To cancel your Travelers renters insurance policy, you can call a representative over the phone or by email.

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STATE AVAILABILITY

Travelers’ renters insurance is available in all states except Alaska.

How Much Does Travelers’ Renters Insurance Cost?

Various factors can affect the price of your renters insurance. On average, a standard policy costs around $159 per year, but the amount can change based on your preferred coverage limit and the value of your personal property.

The best way to find out how much you’ll pay for a Travelers renters insurance policy is by speaking to one of their agents. You can also use MoneyGeek’s personal property calculator to estimate how much coverage you need.

AVERAGE COST OF TRAVELERS RENTERS INSURANCE
Personal Property Coverage
Annual Rate

$20,000

$161.71

$50,000

$249.07

$100,000

$404.06

The amount of coverage you choose can greatly impact the cost of your renters insurance. A low limit can result in savings on your premiums but can cost you more if you need to file a claim, while too much coverage can cost you extra money unnecessarily.

MoneyGeek’s research shows that $20,000 is a good starting point when choosing coverage limits. You can also use our property calculator below to determine the ideal coverage limit based on the property you own.

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MONEYGEEK EXPERT TIP

You can save on your renters insurance premiums by figuring out exactly how much your personal property costs. This allows you to buy only the coverage you need so you are adequately protected without paying for more than you need.

What Discounts Does Travelers Offer?

You have four discount options for your Travelers’ renters insurance, which is less than the industry average of five. Nevertheless, this provider offers a good payer discount, which isn’t commonly found among renters insurance companies. This discount rewards customers who pay their bills on time.

Discount
Description

Claim Free Discount

You can get a discount if you haven’t made any claim on your renters insurance.

Good Payer Discount

Get a discount on your premiums by paying your bills on time.

Protective Device Discount

You might be eligible for a discount if the property you’re renting has interior sprinkler systems, home security systems or home technology that alerts during fires or break-ins.

Multi-Policy Discount

Get savings on your insurance by bundling your renters policy with other insurance types from Travelers.

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MONEYGEEK EXPERT TIP

You can save up to 5% by bundling your Travelers renters insurance with a car insurance policy.

Which Coverage Types Does Travelers Offer?

Travelers gives their policyholders eight optional add-on coverages. The average number of add-on coverages that most renters insurance companies offer is seven.

Out of those eight, five aren’t usually offered by other providers, making them unique to Travelers. They offer add-ons like decreasing deductibles, special coverage on personal properties and refrigerated property coverage.

While Travelers’ renters insurance covers theft, they don’t advertise coverages for storms, earthquakes, floods or insect infestations.

MoneyGeek detailed the eight optional endorsements that you can include in your Travelers renters insurance policy. These include insurance for equipment breakdown, identity theft, personal property replacement, refrigerated property, personal injury, scheduled personal property and more.

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    Equipment Breakdown

    This is an optional endorsement that pays for the replacement of your home’s appliances and mechanical equipment during an unexpected mechanical or electrical breakdown.

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    Decreasing Deductible

    By getting this add-on endorsement, your Travelers renters insurance deductible will get reduced by $100 for each year that you’ve been insured with the company.

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    Identity Theft

    This add-on coverage offers limited expense reimbursement and access to resolution services if you’ve been a victim of identity theft.

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    Personal Property Replacement Cost

    When you add this endorsement to your policy, Travelers won’t deduct depreciation costs when paying for the replacement value of your personal property that has been damaged by a covered loss.

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    Special Coverage on Personal Property

    Enjoy an expanded list of your policy’s covered events when you get this optional endorsement.

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    Refrigerated Property Coverage

    This optional coverage offers protection for your personal property stored in freezers or refrigerators in case of a loss of power.

    Personal Injury

    If you get this add-on endorsement, Travelers will pay for your legal fees and damages owed due to slander or libel lawsuits.

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    Scheduled Personal Property

    This add-on coverage allows you to get higher coverage limits on your Travelers renters insurance to cover high-value items such as jewelry, fine art, musical instruments and computers for an extended variety of losses.

Because different insurance providers offer different packages, it’s important to make sure that you’ll get all the standard coverages from your preferred carrier. These include coverage for personal property, personal liability, medical payments and additional living expenses.

If you’re living in an area that frequently encounters floods, earthquakes or insect infestation, you might also want to check if your provider has coverage for these incidents. It’s a good idea to read a policy’s fine print before you make a purchase.

Renters Insurance Coverages: What to Expect

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Standard:
  • Personal Property Coverage
  • Personal Liability Coverage
  • Medical Payments Coverage
  • Additional Living Expenses (Loss of Use)
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Rarely Offered:
  • Flood Coverage
  • Earthquake Coverage
  • Insect or Bed Bug Coverage

What Online Renters Insurance Tools Does Travelers Offer?

If you prefer to do your transactions online, you can take advantage of Travelers’ online tools and features. You can get a personalized quote through their website, make payments, view account details and report claims online or using Traveler’s mobile app.

Online Quote Tool
Mobile App
Flexible Payments
Online Bill Pay
Online Claims

Other Travelers Insurance Products

Aside from renters insurance, Travelers has a variety of insurance products. Whether you have a motorcycle, pet, boat or are planning an event, Travelers likely has coverage to keep you protected.

Type of Product
Description

Car Insurance

You can get Travelers car insurance for your vehicle.

Boat and Yacht Insurance

Travelers boat and yacht insurance offers protection for you, your passengers and your vessel.

Motorcycle Insurance

For motorcycle owners, Travelers offers coverage to protect you and your bike.

Pet Insurance

People who have a cat or dog can take advantage of the coverage offered by Travelers’ pet insurance.

Travel Insurance

If you are traveling, you can take advantage of travel insurance that is offered by Travelers’ partner, Travel Insured International.

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Methodology

To evaluate Travelers’ quality as a renters insurance company, MoneyGeek analyzed Travelers’ website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.

About Mark Fitzpatrick


Mark Fitzpatrick headshot

Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.

Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.


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