score78score784/5
satisfaction
4/5
stability
pros
Low customer complaint ratio
High financial stability rating
Offers unique discounts
cons
Limited number of coverages
Does not offer many insurance products
Verdict
MoneyGeek found AAA to be a solid option for renters insurance. The company has a lower than average customer complaint ratio and gets an A+ rating from the Better Business Bureau (BBB). It also has an excellent AM Best financial stability score, a reliable indicator that the company will pay your claims on time. AAA provides some unique discounts but does not offer its policyholders many coverage options.
Does AAA Have Good Customer Service?
It’s essential to consider an insurance company’s customer service ratings before purchasing a policy. When you file a claim, you want to work with helpful agents and with fair and straightforward processes.
The National Association of Insurance Commissioners (NAIC) tracks customer complaints against insurance companies and ranks insurers accordingly. AAA scores below the national average, which means the company receives very few customer complaints. AAA also has an excellent AM Best rating for financial stability, which indicates it’s less likely to default on your claims.
Customer Satisfaction Rating
AAA
One indicator of a company’s customer service quality is the number of complaints customers submit about its services. On the NAIC’s complaint index report, AAA scored 0.87, lower than the 1.00 national median. This means the company receives fewer than average complaints about its renters insurance.
Financial Stability Rating
It's important to consider a company’s financial stability when shopping for a renters insurance policy because a financially stable company is more likely to pay your claims on time. AM Best, an organization that assigns ratings to insurers based on their creditworthiness, gives AAA an A- rating, which means the company is in an excellent position to meet its ongoing insurance obligations.
What to Expect From AAA Renters Insurance
Since every insurer has a different application process for renters insurance, buying a policy can be confusing. For your convenience, MoneyGeek highlights what to expect from AAA, from application to cancellation, in the table below.
1
Getting a quote
AAA offers instant, personalized renters insurance quotes on its website. You can start the process by entering your ZIP code and other information.
2
Customer support
You can contact a AAA customer service representative by calling 888-883-8417 from 7 a.m. to 9 p.m. Monday–Friday and 8 a.m. to 5 p.m. on Saturday. You can also email them or visit a local agent.
3
Filing a claim
To file a claim, you must call 800-207-3618. AAA does not offer online claim filing.
4
Canceling your policy
You can cancel your policy by calling 877-387-8378 or visiting a local agent. The agent might ask you to provide your name, policy number and the date you want it to end.
STATE AVAILABILITY
AAA’s renters insurance is available in all 50 states and Washington, D.C.
How Much Does AAA’s Renters Insurance Cost?
While the average renters insurance costs $159 per year, your actual cost may differ depending on the value of the personal property you want covered. It’s best to contact an agent to get an accurate idea of what your renters insurance will cost.
The higher your coverage limit, the higher your renters insurance price. Yet you don’t want to pay less for insurance but end up with a policy that doesn’t cover the actual value of your property. MoneyGeek’s calculator can help you determine how much coverage you really need.
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MONEYGEEK EXPERT TIP
If you know the exact value of your personal property, you’ll be able to choose a policy with the right coverage, potentially saving you money in the long run.
What Discounts Does AAA Offer?
AAA offers five types of discounts, which is average for the industry. Its senior and loyalty discounts are money-saving options not commonly provided by other insurance companies.
Discount | Description |
|---|---|
Multi-Policy Discount | You can earn discounts of up to 6% on your auto insurance and up to 9% on your renters insurance by bundling the policies. |
Claim Free Discount | You can save up to 33% on your renters insurance policy if you haven’t filed a claim for at least three consecutive years. |
Protective Device Discount | If you have and adequately maintain one or more approved security devices in your home, you are eligible for a discount of up to 15%. |
Loyalty Discount | AAA offers a 10% discount to individuals who have been continuously insured with the company for at least one year. |
Senior Discount | If you’re at least 55 years old and retired, AAA will give you a 10% discount on your renters insurance policy. |
MONEYGEEK EXPERT TIP
You save up to 6% on your auto insurance and up to 9% on your renters insurance by bundling these AAA policies.
Which Coverage Types Does AAA Offer?
The coverages you add to your policy also affect your renters insurance cost. MoneyGeek's research shows that AAA offers customers only one optional coverage instead of the industry average of seven. AAA's add-on, called scheduled personal property coverage, is also commonly available from other insurers.
Policyholders have one optional add-on coverage choice with AAA’s renters insurance, as MoneyGeek outlines below.
Scheduled Personal Property
AAA lets you buy additional personal property coverage if you need to insure high-value items like jewelry, fine art or musical instruments.
When shopping for a renters insurance policy, make sure it comes with standard coverages like personal property, personal liability, medical payments and additional living expenses coverage. If you need flood, earthquake or insect coverage, check the fine print to ensure it’s included.
Renters Insurance Coverages: What to Expect
- Personal Property Coverage
- Personal Liability Coverage
- Medical Payments Coverage
- Additional Living Expenses (Loss of Use)
- Flood Coverage
- Earthquake Coverage
- Insect or Bed Bug Coverage
AVAILABLE COVERAGE LIMITS
AAA renters insurance coverage limits may vary depending on location. Contact AAA to learn more about specific coverage limits and availability in your area.
What Online Renters Insurance Tools Does AAA Offer?
AAA offers various online tools and features for the convenience of its policyholders, including an online quotation tool and a mobile app. The company also provides flexible payment options and online bill payment.
Other AAA Insurance Products
In addition to renters insurance, AAA offers life, business and travel insurance products.
Type of Product | Description |
|---|---|
Life Insurance | Protects your family from financial hardship after your death. AAA offers term, whole and universal life policies. |
Business Insurance | Covers the policyholder against lawsuits and the cost of damages to business property, vehicles and employees. |
Travel Insurance | Provides emergency medical coverage while traveling, trip cancellations and interruptions. |
Compare Insurance Rates
Ensure you are getting the best rate for your insurance. Compare quotes from the top insurance companies.
Methodology
MoneyGeek analyzed AAA’s website, manually collected quotes and consulted consumer intelligence organizations, such as J.D. Power, the NAIC and AM Best to evaluate AAA’s quality as a renters insurance company.
About Mark Fitzpatrick
sources
- AAA. "Insurance Claims." Accessed April 5, 2022.
- AAA. "Contact Us." Accessed April 5, 2022.
- AM Best. "AAA Life Insurance Company." Accessed April 5, 2022.
- BBB. "Better Business Bureau Profile: AAA Insurance." Accessed April 5, 2022.
- J.D. Power and Associates. "Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds." Accessed April 5, 2022.
- NAIC. "AAA National Complaint Index Report." Accessed April 5, 2022.