Does Allstate Have Good Customer Service?

While looking for the best renters insurance provider, it’s essential to consider the customer service ratings of a company, as you will contact them to file a claim and want them to process your claim fairly and efficiently.

Allstate has a below-average J.D. Power score, indicating that the quality of its customer service is lacking in comparison to other renters insurance providers. Furthermore, Allstate’s NAIC Company Complaint Index is slightly above the national average, which means customers have filed more complaints about Allstate’s service.

Customer Satisfaction Rating

In the 2021 US Home Insurance Study, Allstate received a J.D. Power score of 833 out of 1000. Since the industry average is 848, the company ranks below average for customer satisfaction. J.D. Power determined this score after analyzing the company’s interaction, policy offerings, price, billing processes, policy information and claims.


Financial Stability Rating

It’s important to consider the financial stability rating of an insurance company, as it tells you the likelihood that a company will pay off your claim. AM Best is an organization that analyzes the financial strength of an insurance provider and assigns them credit ratings. Allstate received an A+ AM Best rating, which means the company has a superior ability to meet its financial obligations.

What to Expect From Allstate Renters Insurance

It can be challenging to figure out how to get renters insurance from Allstate, as the application process is different for every insurer. MoneyGeek explained what to expect from the company below to help make this process easier for you.


Getting a quote

With Allstate, you can get an instant personalized quote on their website by entering your information. In the next section, MoneyGeek has provided renters insurance quotes from Allstate to save you time.


Customer support

Allstate allows you to contact their customer service agents 24/7 through phone or email. You can also get in touch with their local agent or visit their online Help Center for more information on policies.


Filing a claim

Filing a claim with Allstate is easy and convenient, as the company allows you to file claims online through their mobile app or by signing in to your online account on a desktop PC.


Canceling your policy

You can cancel your Allstate renters insurance policy by contacting your agent, who may ask you to submit a written request for cancellation.

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Allstate renters insurance is available in all 50 states and Washington, D.C.

How Much Does Allstate’s Renters Insurance Cost?

The cost of renters insurance varies depending on your insurance company. On average, renters insurance at Allstate costs $120 per year. This is less than the national average of $159 per year. The actual cost of your renter’s insurance will vary, so it’s best to contact the company directly to receive a specific quote.

The cost of your renters insurance generally depends on your coverage limit, which is based on the value of your personal property. Insurance companies will assess your coverage limit when you request a quote.


Your coverage limit significantly impacts the cost of your renters insurance policy. Figuring out the coverage limit that’s best for your financial situation can help you save on costs. While $20,000 worth of coverage is a good starting point, you can determine how much you need using MoneyGeek’s personal property calculator below.

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Finding out the actual cost of your personal property can help you understand how much renters insurance coverage you need, enabling you to save a lot of money as you would buy a policy that’s the best fit for your needs.

What Discounts Does Allstate Offer?

MoneyGeek’s research shows that Allstate offers five types of discounts to its policyholders, which is equal to the industry average. However, discounts unique to Allstate renters insurance policies include autopay and retiree discounts. These are not commonly offered by other insurance companies.

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With Allstate’s Multi-Policy Discount, you can save up to 25% on your renters insurance policy by bundling it with the company’s auto insurance policy.

Which Coverage Types Does Allstate Offer?

Allstate offers four optional coverages to its customers, less than the industry average of seven. Flood and personal injury protection coverage are available with this company, which are not commonly offered by other insurance companies. Allstate also offers identity theft and scheduled personal property coverage. These coverages can be purchased from Allstate as endorsements.

MoneyGeek explained the additional coverages offered by Allstate with its renters insurance policy below. These coverages include identity theft, flood, scheduled personal property and personal injury.


While looking for renters insurance, make sure that standard coverages like personal property, personal liability, medical payments and additional living expenses are included. You may also need flood, earthquake or insect coverage, which are rarely offered. That’s why it’s important to read the fine print before purchasing a policy.

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Allstate does not disclose information about the different coverage limits on their website. If you want to compare coverage limits, we recommend that you contact Allstate for more information.

What Online Renters Insurance Tools Does Allstate Offer?

Allstate offers several free-to-use online tools for both policyholders and non-owners, including an online quote tool, mobile app, payment plans, calculators, online bill payments and much more.

Allstate’s online quote tool helps you get instant personalized quotes for renters insurance. You can start by entering your information to get a free online estimate.

Allstate offers a mobile app that is available on the Apple Appstore and the Google Playstore. You can use the app to make payments, file and track claims and more.

With Allstate, you can get flexible payment options which means that you can pay your bill through e-check, credit or debit card or bank transfer.

You can use Allstate’s free online calculators to get an estimate for auto loans, insurance payments and more.

With Allstate, you have access to personal financial representatives who can help you make smarter financial decisions regarding your family, career, retirement and more.

Allstate lets you make bill payments through the mobile app, online account portal or the bank’s online payment interface. You can also set up automatic payments.

Allstate allows you to file claims from the mobile app or the online account, which you can access through a desktop PC.

Other Allstate Insurance Products

In addition to renters insurance, Allstate also offers other insurance products like auto insurance, business insurance, life insurance and pet insurance.



To evaluate Allstate as a renters insurance company, MoneyGeek obtained information directly from Allstate’s website and manually collected quotes. We also used information available through consumer intelligence organizations such as J.D. Power, the NAIC and AM Best to see how Allstate stacked up to other insurance providers.

About Mark Fitzpatrick

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Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.

Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.