Does Roost Have Good Customer Service?
The best renters insurance policies are affordable without sacrificing coverage and have a strong track record of financial stability and customer satisfaction.
Roost renters insurance provides little data to assess customer satisfaction. Based on MoneyGeek’s research, Roost did not participate in the J.D. Power Study, which assesses companies for customer satisfaction based on customer interviews. As such, customer satisfaction for Roost was evaluated on the basis of customer complaints and their financial stability.
Customer Satisfaction Rating
Financial Stability Rating
A company's financial stability rating indicates whether it will be able to pay claims. Roost received an excellent score of A- in AM Best’s financial stability rating, indicating that it consistently follows through on its financial obligations.
What to Expect From Roost Renters Insurance
Because each renters insurance company has a different application process, it’s hard to figure out how to apply. To make the process easier for you, MoneyGeek outlined the steps to get renters insurance with Roost.
Getting a quote
Unfortunately, renters insurance quotes for Roost aren’t readily available online, like other insurance providers. The Roost renters insurance website recommends potential customers check with their property manager or their online tenant portal to see if it's a possibility.
Customer support
For customer support, Roost renters insurance customers need to visit the online tenant portal. While additional information on the website may be insufficient, customers may call an insurance representative via phone.
Filing a claim
To file a claim, customers need to log in to the Roost self-service portal which will then be redirected to Millennial Specialty Insurance.
Canceling your policy
Customers can cancel a Roost renters insurance policy at any time by emailing or calling a professional insurance representative from Roost’s partner, Millennial Specialty Insurance.
How Much Does Roost’s Renters Insurance Cost?
It is uncertain what Roost renters insurance prices are or how much flexibility you have in customizing them to meet your specific needs. Renters insurance costs roughly $156 per year which should give you a ballpark idea, although it might cost more or less based on your coverage limit.
The cost of renters insurance is mostly determined by the coverage limit you select, so it's important to avoid having too much or too little coverage. For most renters, $20,000 of coverage is sufficient, but to save money you should calculate the precise amount that’s best for your needs.
To determine how much coverage is appropriate for your requirements, you may use MoneyGeek's personal property calculator.
What Discounts Does Roost Offer?
MoneyGeek was unable to find any discounts available through Roost, as most of its policy information is not disclosed on its website. We recommend reaching out to the insurance provider directly for more information.
Which Coverage Types Does Roost Offer?
Renters insurance companies typically market seven different coverage options. Roost renters insurance provides coverage similar to most typical renters insurance policies.
Roost offers several common coverages, including personal property replacement cost, earthquake and pet damage liability coverages. However, its optional earthquake coverage is only available in California. A somewhat unique coverage offered by Roost is its negligent water damage coverage. If the property has suffered water damage or has a leak, Roost will pay for the cost of the repair.
Each of the coverage options for a Roost renters insurance policy is described in depth below by MoneyGeek. Personal property replacement cost, negligent water damage, earthquake and pet damage liability coverages are all examples of these.
Personal Property Replacement Cost
Roost renters insurance policies cover your belongings at replacement cost value rather than actual cash value. This means that Roost will cover the current market-value cost of your belongings, rather than the depreciated cost.
Negligent Water Damage
Roost renters insurance has you covered even for water damage to your home caused by negligence. Water damage coverage protects you against sudden and accidental water damage in most homeowners insurance plans.
Earthquake
Roost provides optional earthquake coverage, but it is only available in California. Most renters insurance policies exclude earthquake coverage, and even if your landlord has earthquake insurance, it will not cover your belongings.
Pet Damage Liability Coverage
Roost renters insurance policy may cover pet damage liability, but it is optional for an additional cost. If your pet injures someone else or damages their property, this may safeguard your funds.
It's essential to assure you have all of the typical renters insurance coverages such as personal property, personal liabilities, medical bills and supplementary living expenses while shopping for renters insurance.
Depending on your living situation, you may also need flood, earthquake or pest coverage, some of which are only available on a limited basis. This is why reading the fine print is important before purchasing a renters insurance policy.
What Online Renters Insurance Tools Does Roost Offer?
It is imperative to estimate the value of your personal belongings so you don't under or over insure yourself when choosing a policy. Most customers prioritize companies with user-friendly online tools and functionalities that make the process of applying for and managing renters insurance easier.
MoneyGeek outlines some of the renters insurance’s tools and features available through Roost that can help its customers make flexible payments, file claims and get a quote online.
Roost renters insurance has a fast and easy online enrollment for those who pre-qualify.
Obtaining an online quote only works for those with online tenant portals. The Roost renters insurance website advises potential clients to go to their online tenant portal to request a quote.
Roost renters insurance customers can make monthly or annual payments online with a credit card.
Roost provides a self-service portal where customers can manage claims.
Other Roost Insurance Products
Roost only offers renters insurance. No other insurance products are available from this provider.
Methodology
MoneyGeek analyzed Roost's website, collected quotes manually and consulted customer intelligence organizations such as J.D. Power, the NAIC and AM Best to assess its overall quality as a renters insurance company.
About Mark Fitzpatrick
sources
- AM Best Information Services. "AM Best Assigns Credit Ratings to Spinnaker Specialty Insurance Company." Accessed April 4, 2022.
- Atlas Magazine. "AM Best rating scale." Accessed April 4, 2022.
- NAIC. "Results By Complaint Index." Accessed April 4, 2022.
- Roost Renters Insurance. "About Roost Renters Insurance." Accessed April 4, 2022.
- Roost Renters Insurance. "Contact Us." Accessed April 4, 2022.
- Roost Renters Insurance. "FAQ." Accessed April 4, 2022.
- Roost Renters Insurance. "Policy Overview." Accessed April 4, 2022.
- Roost Renters Insurance. "Roost Renters Insurance." Accessed April 4, 2022.