MoneyGeek evaluated renters insurance providers for customer service, affordability and financial stability. Based on this evaluation, Farmers received excellent scores for its superior customer service and affordability. In comparison to other providers, the company received low scores for financial stability.
One benefit of getting a renters policy with Farmers is its wide variety of online tools that make finding important information fast and easy. Farmers also offers several discount options that can reduce the cost of your insurance premium.
However, the company only offers three coverage options, which is less than the industry average of seven. This means that although you may save on insurance premiums, you may not always find the coverage you’re looking for.
Does Farmers Have Good Customer Service?
Customer service is one of the most important factors to consider when choosing the best renters insurance for you. Filing a claim can be a stressful experience, so you want a provider that will quickly and fairly process your claim.
Farmers ranked fifth on MoneyGeek’s analysis for customer service based on J.D. Power ratings for user satisfaction. The company also reported a below average customer complaint ratio, indicating that it receives fewer customer complaints than other renters insurance providers.
Customer Satisfaction Rating
Farmers received an excellent score of 4.63 out of five for customer satisfaction based on J.D. Power ratings. For the J.D. Power rating system, insurance providers were assessed by the interview responses of 11,828 online participants on the basis of five factors — claims, price, policy offerings, interaction, billing process and policy information.
Farmers received a National Association of Insurance Commissioners (NAIC) company complaint index of 0.55, which is less than the national company complaint index of 1.00. This indicates that the company receives fewer complaints than other insurance providers. According to the NAIC, the company received a total of 188 complaints in 2021.
Financial Stability Rating
The financial stability of a company is a reflection of their ability to satisfy their financial commitments towards their customers by paying off their borrower’s claims. AM Best is one the leading organizations in the US that rates insurers based on their financial strength. Farmers received an A rating for financial stability from AM Best, indicating that the insurer has an excellent financial stability score.
What to Expect From Farmers Renters Insurance
It’s important to understand all the details included in a renters insurance policy so that you can select the best one for your needs. MoneyGeek provides important insights that will help you choose the best renters insurance policy with Farmers for you.
It’s easy to apply for renters insurance when you know the steps, but the application process may vary between providers. MoneyGeek outlined the steps you’ll need to take to get a Farmers renters insurance quote.
Getting a quote
You can easily get a Farmers renters insurance quote on their website by providing your ZIP code and other required details.
You can also find a local Farmers agent on its website if you have any questions.
Farmers has a mobile app that helps you manage your insurance policies, view your documents, report claims and contact your agent.
Farmers policyholders can contact the company anytime via phone. The company also offers support for people with hearing and speech disabilities. Since its merger with MetLife, it also has a separate toll-free number that is available 24/7 for former MetLife home insurance policyholders.
Filing a claim
Farmers offers multiple modes of filing claims. You can file a claim on their mobile app, website or by phone at the company’s toll-free number. In addition, you can send a text message to file a claim, after which you’ll receive a link to begin your claims process.
Canceling your policy
To cancel your insurance, you can call the insurer’s customer care. You can also cancel your Farmers renters insurance online or by visiting your agent. If you’ve paid your insurance premium in full, Farmers will refund the amount on a pro-rated basis for the unused term. The insurer does not charge a cancellation fee.
Farmers’s renters insurance is available in 42 states in the U.S., with the exception of Alaska, Delaware, Hawaii, Maine, New Hampshire, Rhode Island, Vermont, Washington, D.C. and West Virginia.
How Much Does Farmers’ Renters Insurance Cost?
How much you pay for renters insurance depends on the coverage limit you choose. Having insufficient coverage may lead to more out-of-pocket expenses, whereas choosing very high coverage limits may lead to higher premiums. You can use MoneyGeek’s calculator to check how much coverage you’ll need based on the value of your personal property.
On average, renters insurance typically costs $13 per month, or $159 per year. This is equal to the average cost of renters insurance with Farmers.
However your costs may differ depending on the value of your personal property and how much coverage you choose. You can contact a Farmers’ agent to request a personalized renters insurance quote.
AVERAGE COST OF FARMERS RENTERS INSURANCE
Personal Property Coverage
The coverage amount you select will impact the cost of your insurance premium, so accurately estimating the value of your personal property can save you money. Typically, renters start with $20,000 worth of coverage, but you can use MoneyGeek’s personal property calculator below to determine the best amount for your needs.
You can assess how much coverage you need by estimating the value of your personal belongings. This way, you save on insurance premiums by only getting the coverage that you need.
What Discounts Does Farmers Offer?
Farmers offers seven discount opportunities, which is more than the industry average of five. It also offers a few discounts that are not provided by other insurers. These include a welcome discount, a good payer discount, a smoke free discount and an occupation discount.
Smoke Free Discount
Farmers offers renters insurance discounts if your rental property has been smoke free for at least two consecutive years.
The insurer also offers money-saving discounts depending on your state of residence. It makes available discounts to business professionals such as doctors, nurses, engineers, dentists, teachers, firefighters and police officers.
The insurer offers a welcome discount once you sign up for renters insurance.
Good Payer Discount
You can get a discount from your insurer if you pay your bills on time.
You can also benefit from loyalty discounts through the insurer by bundling different types of insurance policies. For example, if you have an existing insurance policy with Farmers such as auto insurance, you can get a discount by bundling renters insurance along with your existing auto insurance policy. You can take advantage of the insurer’s smoke-free discount by renting a property that has been smoke free for at least two consecutive years.
Which Coverage Types Does Farmers Offer?
The type and amount of coverage included in your policy will impact the cost of your renters insurance. On average, rental insurance providers offer seven coverages, but Farmers only offers three coverages.
The three coverage options offered by Farmers include scheduled personal property, personal property replacement, and identity theft coverage. Personal property coverage pays for damage to high value items, while personal property replacement covers the cost of replacing older items with new ones, though some limitations apply. Policies also include identity theft coverage that compensates for a loss up to the policy’s limits.
Farmers doesn’t have additional coverages, such as earthquake coverage, that are generally offered by other insurance providers. One advantage is that the company’s coverage options are included in the policy, so you don’t have to pay more to add them.
MoneyGeek provides important information on Farmers' additional coverage options, such as identity theft, scheduled personal property and personal property replacement cost.
Scheduled Personal Property
This coverage pays for the loss of high value items if they’re lost or stolen.
Personal Property Replacement Cost
With this coverage, you can recover the cost of replacing older items with brand new equivalent items. Note that policy limits do apply and depend on the amount of coverage you have chosen.
Farmers identity shield helps you pay for expenses incurred when your identity has been compromised. This includes a covered loss up to the policy’s limits for credit monitoring, notifying credit bureaus of the fraud and replacing important documents. It also pays for legal expenses to guide you through the identity recovery process.
Before you make a decision, make sure your provider has the standard renters insurance coverage. This includes personal personal liability, property coverage, additional living expenses and medical payments.
Depending on the location of your rental property, you may also need natural disaster coverages like earthquake, insect damage and flood protection coverage. Some of these coverages are not commonly offered. It’s important to decide which coverages you need based on your living situation before you purchase a policy.
Renters Insurance Coverages: What to Expect
- Personal Property Coverage
- Personal Liability Coverage
- Medical Payments Coverage
- Additional Living Expenses (Loss of Use)
- Flood Coverage
- Earthquake Coverage
- Insect or Bed Bug Coverage
Farmers doesn’t disclose available coverage limits on its website. To find out what coverage limits are offered by Farmers, you can contact an agent.
What Online Renters Insurance Tools Does Farmers Offer?
Farmers provides its customers with several online tools to make it easy to apply for and manage their renters insurance. These include a tool to get quick quotes, a handy mobile app to help you seamlessly manage your account and an insurance calculator to calculate the total cost of your insurance. You can also easily set up payment plans, pay bills and file claims online.
Access to online tools improves the user’s experience, making it easy for renters to apply, manage and file insurance claims. Farmers offers its policyholders several free online tools and services, including calculators to estimate coverage and mobile apps to easily make payments and manage accounts.
Other Farmers Insurance Products
In addition to renters insurance, Farmers also provides life insurance, auto insurance, business insurance and health insurance. If you have pets, Farmers offers pet insurance through its partnership with Pets Best.
Type of Product
You get Farmers vehicle insurance for your cars as well as bikes. The company also gives you the option of insuring more than one bike. Insurance options are available for commercial vehicles.
Farmers offers different types of life insurance policies. These include life insurance, term insurance, whole life insurance and accidental death insurance.
The company has an array of home insurance policies for homeowners and renters. It also offers insurance for mobile homes and vacation homes. If you’re a landlord and are looking to insure rental properties, Farmers has options for you, too.
Managing your business requires a lot of effort. Farmers offers options to protect your business by insuring it irrespective of the type of business.
Pet Medical Insurance
Since 2014, Farmers also offers pet insurance for dogs and cats through its partnership with Pets Best.
Recreational Vehicle Insurance
If you’re the adventurous or outdoor type, Farmers provides insurance for personal water crafts such as jet skis and boats (up to 50 feet). It also insures off-road vehicles, RVs, travel trailers and 5th wheel trailers.
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To evaluate Farmers’s quality as a renters insurance company, MoneyGeek analyzed Farmers’ website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
- AM Best. "AM Best Affirms Credit Ratings of State Farm Mutual Automobile Insurance Company and Most of Its Subsidiaries." Accessed April 4, 2022.
- J.D. Power. "Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds." Accessed April 4, 2022.
- National Association of Insurance Commissioners. "Farmers Ins Exch National Complaint Index Report." Accessed April 4, 2022.