Does Assurant Have Good Customer Service?

The best renters insurance companies should have a good track record when it comes to dealing with customers. That said, you must choose an insurance company that excels in customer service and can cater to your needs and process your claims promptly and fairly.

Assurant's overall MoneyGeek rating for renters insurance is 78 out of 100, which is a relatively low score. It has a high J.D. Power customer satisfaction score and a good AM Best financial stability rating, but it received a mediocre affordability score from MoneyGeek. The NAIC's customer complaint index is likewise extremely high for this insurer.

Customer Satisfaction Rating

J.D. Power assigns customer satisfaction scores based on the company's interactions with consumers, policy offers, pricing, billing procedure, policy details and claims. Assurant has a solid J.D. Power weigh-in at 4.63 out of five in MoneyGeek’s rankings.


Financial Stability Rating

AM Best verifies insurers' financial viability by assigning them a credit rating from one of seven categories. Assurant received an A rating from AM Best, which suggests the insurer has a strong financial capacity to meet its ongoing insurance obligations.

What to Expect From Assurant Renters Insurance

Setting up renters insurance coverage can be simpler if you know what to anticipate. For the many steps associated with setting up insurance, each company may take a different approach. Below, MoneyGeek explains how to purchase, manage and cancel an Assurant renters insurance policy.


Getting a quote

Through the Assurant website, you can obtain a customized renters insurance quote by simply providing your rental address and a few more details regarding the coverage options.


Customer support

Assurant policyholders can contact the company Monday through Friday from 8 a.m. to 8 p.m. EST at 1-800-432-8612.


Filing a claim

To file a claim with Assurant, you can either log in to the Assurant online portal or contact their customer support team.


Canceling your policy

To cancel an Assurant renters insurance policy, you can either log into the company's website portal or call customer service.

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Assurant’s renters insurance is available in all 50 states and Washington, D.C.

How Much Does Assurant’s Renters Insurance Cost?

Renters insurance premiums are determined by a wide range of variables, and the insurance provider you choose is one of these. On average, Assurant renters insurance costs $267 per year or approximately $22 per month for coverage worth $20,000. This is much higher than the national average of $13 monthly or $159 annually. However, real costs may vary based on several factors, such as the type of coverage you select, the coverage limits and more.


The level of protection you choose has a significant impact on the cost of your renters insurance. Make sure you're neither over- nor under-insuring your rental property and personal belongings. Twenty thousand dollars is a good starting point. You should, however, take the time to determine exactly how much insurance coverage is appropriate for your situation. MoneyGeek’s online calculator can help you evaluate how much insurance you need based on the worth of your personal possessions.

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The coverage amount you need can be determined by knowing the value of your personal goods. Calculating this will save you money by preventing you from buying too much insurance coverage or purchasing a policy with insufficient coverage limits.

What Discounts Does Assurant Offer?

Assurant renters insurance only offers two discounts compared to the industry average of five. An annual payment discount and the unique “4-Pay” discount are available to renters who have insurance via Assurant.

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Except for the pay-in-full and 4-Pay discounts, we are not aware of any other ways to save money on Assurant renters insurance.

Which Coverage Types Does Assurant Offer?

The types of coverage you choose also have an effect on your Assurant renters insurance quote. Renters insurance providers offer an average of seven add-on coverages. Assurant renters insurance policies include five additional coverage options. Its aircraft and volcano eruption coverages are unique endorsements. Additionally, the insurer offers endorsements for water backup and identity theft. All Assurant renters insurance policies include personal property replacement coverage.

In the section below, MoneyGeek's Assurant renters insurance review delves into each of the five additional coverage options available with an Assurant renters insurance policy.


Personal Property Replacement Cost

This coverage is included in all Assurant renters insurance policies and covers the actual cost of replacing lost or stolen property.


Identity Theft

Identity fraud expense coverage reimburses you up to $15,000 for expenses incurred as a result of identity fraud. There is a $100 deductible for this endorsement coverage.


Water Backup

If a sewer or drain backs up into your home, you are covered for up to $2,500 in damages. There is a $250 deductible associated with this endorsement coverage.



If a plane, missile or spaceship damages your property within your rental unit, you're covered with this endorsement coverage.


Volcanic Eruption

With this endorsement coverage, you'll receive protection from damages caused by volcanoes erupting.

Renters insurance shoppers should make certain they receive all of the standard coverages offered by insurance companies, including personal property, personal liability, additional living expenses and medical payments coverages.

Additional coverage against flood, earthquake and insect damage may also be necessary, depending on your situation. Some of them may not be available from all insurers or may be offered infrequently, so be sure to read the fine print before purchasing a plan.

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Assurant renters insurance has 16 coverage limits starting at $20,000 up to $95,000. There is a $5,000 difference between each coverage limit.

What Online Renters Insurance Tools Does Assurant Offer?

A better customer experience is made possible by a wide range of online tools and services. There are only a few options available on Assurant's website. The quote tool on the website allows you to generate a personalized quote free of charge. Additionally, you can pay your bills, change your address, file claims or cancel the policy by logging into your Assurant online account.

You can acquire a personalized renters insurance quote via the Assurant website. To begin, simply enter your rental address.

Assurant offers three payment plans: monthly, “4-Pay” and annual.

You can pay by credit or debit card online through the Assurant website. You can also make bank transfers on a monthly, quarterly or annual basis or pay by check.

Using the online account, you can manage your insurance policy by paying bills, updating your address, canceling the policy, filing claims and more.

Other Assurant Insurance Products

In addition to renters insurance, Assurant also provides a wide range of other insurance options. These include mobile device insurance, shipping insurance claims, flood policies, vehicle contract claims, retail warranty plans, appliance and tools insurance and payment protection claims.



To evaluate Assurant’s quality as a renters insurance company, MoneyGeek analyzed its website, manually collected quotes and consulted consumer intelligence organizations, such as J.D. Power, the NAIC and AM Best.

About Mark Fitzpatrick

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Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.

Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.