Progressive Home Insurance Review: Service, Cost, & More (2022)

MoneyGeek completed a review of Progressive homeowners insurance to evaluate the company for affordability, customer satisfaction and financial strength. Based on our review, the insurer received a total score of 90 out of 100, with the highest marks for affordability.

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Last Updated: 10/25/2022
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iconribbonscore90

4/5

satisfaction

5/5

affordability

5/5

stability


pros

This is an iconHighly affordable
This is an iconExcellent track record for processing claims
This is an iconDiscounts for bundling your home and auto policies
This is an iconHomeQuote Explorer tool to easily compare rates and coverages from different firms

cons

This is an iconAverage to poor customer service score
This is an iconClaims may be processed through a third-party underwriter rather than Progressive

Verdict

Progressive is one of the most suitable options for homeowners insurance. Other than its affordability, the insurer offers a variety of easy-to-use online tools to assist homeowners with cost estimation, including the Name Your Price and HomeQuote Explorer tools.

Customers with Progressive homeowners insurance coverage will be required to file claims through a third-party underwriter rather than Progressive, which may be inconvenient for some.

Does Progressive Have Good Customer Service?

MoneyGeek rated Progressive as one of the top providers of homeowners insurance in America. Its homeowners insurance offers are limited to basic coverage and a few optional coverages, but there are numerous discount options available.

However, you may have to file claims through a third-party underwriter. This complicates customer service communication and it means that fees and coverage may differ amongst partners. As a result, we gave Progressive an overall score of 90 out of 100.

Customer Satisfaction Rating

Customer experience is important when it comes to home insurance since it often impacts the quality of service you’ll receive if you need to file a claim. MoneyGeek gave Progressive a 3.61 out of 5 for customer satisfaction, based on J.D. Power ratings. In the J.D. Power 2021 U.S. Home Insurance, Progressive received a score of 821 out of 1,000.

Customer Complaint Index

Progressive

To shed more light on the overall customer experience, MoneyGeek also used data from the National Association of Insurance Commissioners (NAIC) to evaluate Progressive homeowners insurance’s customer complaint index. According to data from the NAIC, Progressive has a customer complaint index of 1.85. This indicates that it receives far more complaints than the average insurance company.

Financial Stability Rating

Financial stability ratings reflect an insurer's capacity to respond to and fulfill a claim. AM Best, a rating agency for insurance companies, assigned Progressive an A+ rating for financial stability, indicating that it’s consistently able to process its claims.

What to Expect From Progressive Homeowners Insurance

Figuring out how to apply for homeowners insurance is often the biggest hurdle to getting the coverage you need for your home, as the process varies between companies. In the steps below, MoneyGeek outlined how you can get and manage a homeowners insurance policy with Progressive.

1

Getting a quote

You can get a Progressive homeowners quote on their website, using their online tools such as Name Your Price and HomeQuote Explorer.

2

Customer support

You can contact Progressive customer support 24/7 by phone at 1-888-671-4405. They also offer customer support services via their mobile app, live chat, mail and social media.

3

Filing a claim

You can file a claim by calling 1-800-776-4737 and Progressive will connect you with the appropriate company representatives who can assist you.

4

Canceling your policy

If you want to cancel your Progressive homeowners insurance policy, you can contact a representative to arrange for immediate cancellation or schedule cancellation for a later date.

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FILING A HOMEOWNERS INSURANCE CLAIM WITH PROGRESSIVE

Progressive homeowners insurance customers have various options for filing claims. You can file a claim by calling Proressive at 1-800-776-4737. Because your claim will ultimately be processed through a third-party underwriter, Progressive will then connect you with one of the underwriter representatives. If you have a Progressive online account, you can also file a claim there as well.

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STATE AVAILABILITY

Homeowners insurance from Progressive is widely available throughout the United States. You can purchase home insurance from Progressive in most states, except Arizona, Michigan, New Jersey and Texas.

How Much Does Progressive Homeowners Insurance Cost?

The average annual cost of Progressive homeowner’s insurance is $782 per year, significantly less than the national average cost of homeowner's insurance of $1,979.

However, the actual cost you pay will vary based on your specific profile. Insurance companies in your particular state will thoroughly examine your home's location, age and building type, among other critical considerations.

We recommend that you consult with a Progressive representative to calculate the cost of your homeowners insurance.

  • Dwelling Coverage
    Annual Premium
  • $250,000

    $782

  • $500,000

    $952

  • $750,000

    $1,219

When determining your home insurance premium, insurers factor in your location, the replacement cost of your home and personal property and your selected deductible.

Generally, $250,000 in dwelling coverage is sufficient, but the easiest method to determine how much home insurance you require is to estimate the worth of your property. You'll also need to establish limits for additional coverages, which affect your home insurance premium.

MoneyGeek's home insurance calculator can provide an estimate for you based on your desired coverage limits.

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Home Insurance Calculator

State

Alabama

Dwelling Coverage

$100,000

Deductible

$500

Liability

$300,000

Personal Property

$20,000

Credit Score

Excellent
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low end

on average

high end

These are annual estimates. Get a personalized quote to determine your costs.

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MONEYGEEK EXPERT TIP

While it may be enticing to choose lower coverage limits to save money on monthly premiums, you may end up spending more if you need to rebuild your home. To avoid financial difficulties in the future, we recommend including adequate coverage in your policy, even if it increases the cost of your monthly premium.

What Discounts Does Progressive Offer?

Progressive offers seven homeowner insurance discounts, which is equal to the industry average. However, the majority of these discounts are not commonly offered by other insurance companies.

  • Discount
    Description
  • Bundle

    When you combine your home and auto insurance with Progressive, you can save an average of 5%, with the savings applied on your auto policy. Additionally, you can save money by combining different policies, like home and motorbike, auto and boat or home and RV.

  • Protective Device

    You may be eligible for additional home insurance discounts if you install alarms, such as burglar and fire alarms. Additionally, discounts are offered for home safety measures such as automatic sprinklers, safety systems and cameras.

  • Early Payment

    You can request a quotation at least ten days prior to the start of your policy to lock in a reduced rate.

  • Home Buyer

    If you're acquiring a new house or transferring from an existing renters insurance policy, you may qualify for a home insurance discount. Your house does not have to be newly constructed to be eligible.

  • Paperless

    Simply request your policy documentation by email to qualify for this home insurance discount.

  • New Home

    If your home was built recently, you may qualify for a new home insurance discount.

  • Pay-in-full

    Paying for your 12-month policy in full in advance may also qualify you for a discount.

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MONEYGEEK EXPERT TIP

With Progressive homeowners insurance, you may save an average of 5% when you bundle your home and auto insurance. Furthermore, you can save money by bundling multiple insurance policies, such as home and motorbike, auto and boat or home and recreational vehicle.

Which Coverage Types Does Progressive Offer?

Progressive offers five optional coverages, which are equal to the industry average. These coverages include back-up of sewer or drain, personal injury, flood, earthquake and sinkhole coverages.

One of their special coverages is back-up of sewer or drain, which covers your home and personal belongings in the event of water damage from a sump pump, drainage issues, sewer overflow or blockage. Moreover, Progressive offers a separate policy covering earthquake damage.

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AVAILABLE COVERAGE LIMITS

MoneyGeek also obtained quotes for the following coverage limits for the Progressive homeowners insurance review: $250,000, $500,000 and $750,000. Based on these quotes, the average cost of a policy with $250,000, $500,000 or $750,000 in dwelling coverage is $782, $952 and $1,219, respectively.

It is important to note that your coverage limits are often calculated by your insurer on the basis of provided information about your home, including its location, age and other considerations.

Progressive offers a variety of endorsements that can be added to your policy for added protection. You can use the table below to learn more about the different add-on coverage options and how they can benefit you.

1

Back-up of sewer or drain

It covers water damage to your house and personal belongings caused by a sump pump, drain or sewage overflow or backlog.

2

Personal injury

Personal injury insurance pays for your legal bills and additional losses incurred as a result of suits for slander or libel, suits brought against you for improper entrance and malicious prosecution, unjustified eviction, arrest, detention or incarceration without authority.

3

Flood

Progressive offers a separate policy for flood damage coverage.

4

Earthquake

Earthquake damage is also covered in a separate policy.

5

Sinkhole coverages

There is also a separate policy for sinkhole damage coverage.

It's always a good idea to compare homeowners insurance rates to ensure you are getting the best deal for your needs.

If you live in a region where coverage for earthquake, flood or pest damage is required, keep in mind that the majority of insurance policies exclude these coverages. However, you can get an endorsement to obtain protection.

It is important to keep in mind that the amount of insurance you require is situation-dependent. You may tailor your home insurance policy to meet your specific needs, but it must include at least these basic coverages.

What Online Homeowners Insurance Tools Does Progressive Offer?

Progressive provides a variety of solutions that make information easily accessible. While some features are restricted to policyholders, non-customers can access their online quote and comparison tools. Our guide discusses these in-depth below.

Other Progressive Insurance Products

Progressive also offers extra coverage options for homeowners with different needs, including auto insurance, health insurance, business insurance, life insurance and more. The majority of these can be purchased in bundles at a discounted rate.

  • Type of Product
    Description
  • Auto Insurance

    Progressive offers reasonably priced auto insurance coverages to protect you against almost everything, from collisions to windshield damage.

  • Health Insurance

    You may get medical, dentistry and vision insurance for your entire family via Progressive Health by eHealth, a registered insurance business. eHealth lets you obtain affordable health coverage by offering over 13,000 alternatives from 180+ companies.

  • Business Insurance

    Progressive also offers business insurance to its clients in order to protect them from certain liabilities and other business-related issues.

  • Life Insurance

    By purchasing life insurance, you can create a safety net for your family members. As long as your premiums are paid and the policy is active at the time of your death, your beneficiaries will get a death benefit payout that can be used for last expenses, debt repayment or even ordinary expenses.

Methodology

To evaluate Progressive as a homeowners insurance company, MoneyGeek analyzed the Progressive website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.

About the Author


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Mark Fitzpatrick is a senior content manager with MoneyGeek specializing in insurance. Mark has years of experience analyzing the insurance market and creating original research and content. He graduated from Boston College with a Bachelor of Arts and Johns Hopkins University with a Master of Arts.


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