ePremium Renters Insurance Review: Cost & Service (2024)

The best renters insurance company should have a good reputation for customer service. The insurer you select should be capable of providing superior support during times of need and process valid claims on time.

For renters insurance, ePremium has a low overall MoneyGeek rating. Although J.D. Power rates it highly for customer satisfaction, its AM Best financial stability and MoneyGeek affordability scores are low. The company’s customer complaint index from the National Association of Insurance Commissioners (NAIC) is also slightly higher than the national median.

Customer satisfaction ratings from J.D. Power are based on a company's interaction with customers, policy offers, pricing, billing procedure, policy information and claims. MoneyGeek gives ePremium a high customer satisfaction rating of 4.89 out of five based on ratings from J.D. Power.

Insurers' financial stability is verified by AM Best, which assigns them a credit rating from one of the seven rating categories. ePremium received an A- rating from AM Best, indicating that the company has the financial wherewithal to meet its insurance commitments, even though it did not receive AM Best’s top rating.

Knowing what to expect will make it easier to set up a renters insurance policy. Each company may have its own set of rules and formalities. MoneyGeek walks you through the steps involved in buying, managing and canceling a renters insurance policy with ePremium.

The cost of renters insurance is influenced by a variety of factors. One of these factors is your insurance provider. On average, ePremium renters insurance for a $20,000 policy costs $258 per year or approximately $22 per month. This is higher than the national average of $13 per month or $159 per year, thereby justifying its low MoneyGeek affordability score. However, actual rates may vary depending on the factors that affect them, such as the coverage type, coverage levels and your location, among others.

The cost of renters insurance is highly dependent on the amount of coverage selected. That said, make sure you are not insuring too much or too little. A smart place to begin is with a coverage of $20,000. However, it is best if you assess the right amount of insurance coverage you need. MoneyGeek's personal property calculator may help you determine the amount of coverage you require based on the value of the personal items you wish to insure.

In comparison to the industry average of five available discounts, ePremium only offers one for renters insurance. Renters who have insurance through ePremium can qualify for an annual payment discount. You can save money by paying in full and avoiding installment fees.

The amount of coverage also affects the ePremium renters insurance quote. Renters insurance providers have an average of seven add-on coverage options. ePremium renters insurance policies include up to six coverages in addition to the standard ones.

Two of these coverages (bed bug remediation and pet damage liability) are included in all policies, and the bed bug remediation coverage is a unique offering. Additionally, the insurer provides coverage for earthquakes, water backup, scheduled personal property and identity theft as endorsements.

MoneyGeek’s ePremium renters insurance review breaks down each of the six additional coverage options available with an ePremium renters insurance policy in the section below.

When shopping for renters insurance, it's critical to make sure that you're getting all of the regular coverages that are generally offered by insurance companies. Personal property, personal liability, medical payments and additional living expenses coverage are some of the commonly offered options.

Additional coverage against flood, earthquake and insect damage may also be necessary, depending on your specific situation. Some of these may not be available with all insurers and are rarely offered, so make sure you read the small print before you buy a plan.

The availability of various online tools and features add to an enhanced customer experience. ePremium, however, only offers a few options on its website. You can get a personalized quote for free using the website's quote tool. Using the online links, you can also pay your bills, change your address or cancel the policy. That said, there's no mobile app for managing your account while on the go.

ePremium is solely focused on renters insurance and does not provide any other insurance products.

To evaluate ePremium’s quality as a renters insurance company, MoneyGeek analyzed the insurer’s website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.