New Jersey Manufacturers Auto Insurance Review: Quotes and Service (2022)

NJM (New Jersey Manufacturers) Insurance Group gets a top rating from MoneyGeek, with a score of 81 out of 100, ranking high for customer satisfaction, stability and complaints. But NJM ranks low for discounts, yet it does give a new vehicle discount. NJM offers inexpensive policies for full or minimum coverage, with a speeding violation and for teens.

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Last Updated: 10/25/2022
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2/5

discounts

5/5

complaints

5/5

satisfaction

4.5/5

stability

3.7/5

affordability


pros

This is an iconHas common discounts like anti-theft system, pay-in-full, defensive driving and airbag
This is an iconOffers gap insurance, rideshare insurance, roadside assistance and rental car reimbursement
This is an iconCheap for young drivers and drivers with a speeding ticket

cons

This is an iconNo safe driving discount
This is an iconOnly available in five states

Verdict

NJM has the highest possible rating for customer satisfaction and complaints, meaning it provides excellent customer service. NJM also offers cheap auto policies for full and minimum coverage, with a speeding ticket, and as a teen driver compared to other companies.

You can use MoneyGeek’s resources for the cheapest car insurance companies and the best car insurance companies to learn more about NJM and other insurance companies. MoneyGeek examined several auto insurance providers and you can compare NJM to other insurers with our auto insurance comparison tool.

How Does New Jersey Manufacturers Rank for Customer Service?

NJM Auto Insurance receives high marks from such companies as J.D. Power, AM Best, the NAIC and others in relation to their customer satisfaction rates, financial strength, affordability and other factors. For drivers who want a company that consistently delivers on claims and prioritizes customer service and satisfaction, NJM Auto Insurance could be the right choice for them.

Customer Satisfaction Rating

First Notice of Loss:
5/5
Estimation of Process:
5/5
Repair Process:
5/5
Claims Servicing:
5/5
Rental Experience:
5/5
Settlement:
5/5

Every year, J.D. Power evaluates customer satisfaction with the auto insurance claim process for numerous car insurance companies to determine which insurers are providing the best customer service. For the 2019 U.S. Auto Claims Satisfaction Study, NJM car insurance took the second-highest spot overall.

Customer Complaint Ratio

New Jersey Manufacturers

The National Association of Insurance Commissioners (NAIC) continually looks at how many customer complaints are filed each year against car insurance companies to determine that company’s customer complaint ratio. The national median complaint ratio is 1.00. NJM Auto insurance’s customer complaint ratio is 0.10.

New Jersey Manufacturers Auto Insurance Quotes: How Much Does it Cost?

MoneyGeek gathered auto quote data from all fifty states, including the states where NJM is present, and calculated average premiums using sample drivers. In the state where MoneyGeek has data available for NJM, the company offers cheap premiums, costing an average of $1,362 per year.

NJM policies are cheap for all driver types, which means drivers with a speeding ticket, young drivers, and drivers who want full coverage or minimum coverage can get inexpensive auto insurance. But it’s best to look around and compare insurance quotes to get the best rate, and cost should not be the only decision-maker.

Average Annual Cost of Car Insurance with New Jersey Manufacturers versus National Average

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  • Driver Type
    New Jersey Manufacturers Average Rate
    National Average
  • Full Coverage
    $1,362
    $1,674
  • Minimum Coverage
    $769
    $1,018
  • Speeding Ticket on Record
    $1,631
    $2,259
  • 18-Year-Old Driver
    $3,002
    $6,229

Is New Jersey Manufacturers Car Insurance Expensive or Cheap? Why?

NJM offers inexpensive auto policies for drivers regardless of age, driving history and coverage level. Teens, drivers with violations, and drivers who want full coverage or minimum coverage get cheap insurance with NJM.

Insurance providers aren’t transparent about how they calculate car insurance premiums, but rates for drivers with violations and teens are often more expensive since they are considered high-risk. But, NJM charges less than some competitors for these drivers.

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Discounts Offered by New Jersey Manufacturers That Can Help You Save

If you’re looking to save some money, NJM has discounts that help make policies more affordable. NJM offers almost all of the most common discounts, like bundling, multiple car, good student, anti-theft system, pay-in-full, paperless, defensive driving and airbag discounts. Unlike other providers, NJM does not offer a safe driving discount.

NJM also provides discounts that other insurers do not, such as the new vehicle discount, where you can receive a discount if your car is two model years old or newer, and an automatic payment discount. Plus, if you’re a senior driver, NJM gives you a discount.

Compare New Jersey Manufacturers Directly With Other Car Insurance Companies

MoneyGeek provides several resources so you can compare NJM to other major insurance companies in your state. Our comparison tool shows how NJM ranks in terms of customer service, cost and affordability and standout coverages. The tool also offers additional details to help you choose the best insurance provider according to what you need.

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Does New Jersey Manufacturers Offer Broad or Unique Coverage?

Similar to all auto insurance companies, NJM offers liability insurance, comprehensive and collision insurance. You can also get common add-on coverages, like roadside assistance, rental car and/or travel reimbursement and gap insurance. But NJM does not offer accident forgiveness, new car replacement or deductible modification.

NJM does not offer any unique coverages, like custom parts.

What Online Auto Insurance Tools Does New Jersey Manufacturers Offer?

NJM Auto Insurance’s car insurance coverage is easily customized so you get exactly the coverage you want and need. With a strong reputation for customer satisfaction, NJM Auto Insurance is known to be reliable for fulfilling any claims you may make.

  • Type of Feature
    Description
  • Online Bill Pay
    Log into your account to pay online, call the automated phone line to pay over the phone or pay by mail.
  • Online Claims
    You can start a claim on the website and track its status by logging into your account.

Other New Jersey Manufacturers Insurance Products

NJM offers more than car insurance. To take advantage of any available discounts, it may be in your best interest to try to bundle insurance policies together. In addition to car insurance, NJM Auto Insurance also offers:

  • Type of Product
    Description
  • Homeowners Insurance
    Covers your home, personal property, other structures on the property, loss of use of home due to damage, personal liability and medical payments.
  • Renters Insurance
    Covers your personal property, personal liability, living expenses when you are unable to occupy your apartment and medical expenses for others.
  • Umbrella Insurance
    This coverage fills in the gaps when the cost of damages or injury is more than your existing car or homeowners insurance covers.
  • Condo Insurance
    Same coverage as renters insurance.
  • Flood Insurance
    Covers water damage resulting from overflowing rivers, melting snow, heavy rainfall, hurricanes and other water-related events.

Financial Strength

Since 1922, AM Best has reviewed and analyzed the financial strength of NJM car insurance to determine the company’s ability to meet its customers’ insurance needs. While any AM Best ranking is not a guarantee of a company’s financial strength, it remains a good indicator of how well the company will fulfill its obligations to its customers. AM Best has given NJM an A+ (Superior) financial strength rating.

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How to Make a Car Insurance Claim With New Jersey Manufacturers

To file a claim on your NJM Auto Insurance policy, you can go online to the website and file at any time. You also can file a claim by calling the claims telephone number. Make sure you have your insurance policy number along with the date, time and location of the incident and any photos of damage handy when you call.

Contact New Jersey Manufacturers Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Mark Fitzpatrick is a senior content manager with MoneyGeek specializing in insurance. Mark has years of experience analyzing the insurance market and creating original research and content. He graduated from Boston College with a Bachelor of Arts and Johns Hopkins University with a Master of Arts.


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