Arbella Insurance Group Auto Insurance Review: Quotes and Service (2023)

Depending on the rating system you look at, Arbella Insurance Group ranges from poor to excellent in terms of its customer satisfaction.

MoneyGeek gathered auto insurance quotes from all 50 states for sample drivers and averaged them. Arbella is only available in two states, and where Arbella sells insurance and MoneyGeek has quote data, the research showed the cost of an Arbella auto policy is neither cheap nor expensive at around $1,291 per year.

Arbella is neither cheap nor expensive for our sample driver with full coverage or a young (teen) driver. Arbella auto policies are inexpensive for drivers getting minimum coverage as well as those with a speeding ticket.

Gathering and comparing quotes from multiple companies can help you find the cheapest auto insurance policy. However, do note that cost shouldn’t be the only deciding factor when buying a policy. An insurance company’s financial strength, complaint ratio and other factors are worth assessing.

Arbella’s auto policies are neither cheap nor expensive for full coverage and young drivers. However, drivers getting a minimum coverage policy and drivers with a speeding ticket can find cheap rates from Arbella.

While Arbella, like most auto insurance companies, doesn't reveal how it calculates its rates, the cost of its policies does increase if you have more or higher coverage limits or if you are a young driver. But, Arbella does not appear to penalize drivers with a violation or poor driving record like other insurers.

Standard liability, comprehensive and collision coverage are available with Arbella, plus add-ons like accident forgiveness, gap insurance, deductible modification, roadside assistance, rental car and/or travel reimbursement and new car replacement. However, it does not offer better car replacement, a commonly available add-on coverage.

Two unique coverages offered by Arbella are especially useful in case of accidents. Customers with vehicles that qualify for original equipment manufacturer (OEM) coverage are able to get their vehicle repaired with only original manufacturer parts. Personal property insurance coverage pays for the replacement of personal belongings that are in your car during an accident, like a laptop or child car seat.

In general, the company’s insurance offerings are solid for drivers in Massachusetts, while drivers in Connecticut are limited to fewer options. Their customer support features, on the other hand, are moderate, regardless of location.

Arbella Insurance Group offers a decent selection of other insurance options. Some of them are also available in other states. For those who are looking to bundle their insurance policies and save, this could be a good option. But, again, since their auto insurance is limited to just two states, it may not be the best car insurance option if you see yourself moving out of state in the near future.

AM Best ranks insurance companies on their perceived financial strength, which can be used as a way to gauge whether or not the company is able to meet its obligations to customers in the event of a claim. Based on Arbella Insurance Group’s A- grade, the company has a positive outlook in that area. Just keep in mind that this rating is not a warranty.