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2/5

discounts

3/5

complaints

4/5

satisfaction

3.5/5

stability

3.3/5

affordability


pros

Cheap for minimum coverage or with a speeding ticket
Offers rare coverages like OEM and personal property insurance
Hybrid/electric vehicle discount is available

cons

Only available in Massachusetts and Connecticut
No safe driving or defensive driving discount

Verdict

Arbella auto insurance has an above-average score on customer satisfaction and an average score for complaints. Arbella is neither cheap nor expensive for drivers with full coverage and young drivers but is inexpensive for drivers getting the state minimum coverage and drivers with a traffic violation.

If you want to learn more about Arbella and other car insurers, you can read MoneyGeek’s resources on the cheapest car insurance companies and the best car insurance companies. You can also compare Arbella with other auto insurers using MoneyGeek’s car insurance company comparison tool.

How Does Arbella Insurance Group Rank for Customer Service?

Depending on the rating system you look at, Arbella Insurance Group ranges from poor to excellent in terms of its customer satisfaction.

Customer Satisfaction Rating

The Arbella Insurance Group gets an A+ rating from the Better Business Bureau, but the customer reviews paint a less flattering picture of their customer satisfaction. Those reviewers give the group an average score of fewer than 1.5 stars out of five. However, keep in mind that this rating is based on just 15 reviews.

Arbella Insurance Group Auto Insurance Quotes: How Much Does it Cost?

MoneyGeek gathered auto insurance quotes from all 50 states for sample drivers and averaged them. Arbella is only available in two states, and where Arbella sells insurance and MoneyGeek has quote data, the research showed the cost of an Arbella auto policy is neither cheap nor expensive at around $1,291 per year.

Arbella is neither cheap nor expensive for our sample driver with full coverage or a young (teen) driver. Arbella auto policies are inexpensive for drivers getting minimum coverage as well as those with a speeding ticket.

Gathering and comparing quotes from multiple companies can help you find the cheapest auto insurance policy. However, do note that cost shouldn’t be the only deciding factor when buying a policy. An insurance company’s financial strength, complaint ratio and other factors are worth assessing.

Average Annual Cost of Car Insurance with Arbella Insurance Group versus National Average

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  • Driver Type
    Arbella Insurance Group Average Rate
    National Average
  • Full Coverage
    $1,291
    $1,096
  • Minimum Coverage
    $576
    $533
  • Speeding Ticket on Record
    $1,398
    $1,356
  • 18-Year-Old Driver
    $4,263
    $3,436

Is Arbella Insurance Group Car Insurance Expensive or Cheap? Why?

Arbella’s auto policies are neither cheap nor expensive for full coverage and young drivers. However, drivers getting a minimum coverage policy and drivers with a speeding ticket can find cheap rates from Arbella.

While Arbella, like most auto insurance companies, doesn't reveal how it calculates its rates, the cost of its policies does increase if you have more or higher coverage limits or if you are a young driver. But, Arbella does not appear to penalize drivers with a violation or poor driving record like other insurers.

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Discounts Offered by Arbella Insurance Group That Can Help You Save

Discounts from Arbella can help you lower your auto insurance rates, even if you’re already getting a great deal. Some of the most common discounts Arbella offers are bundling, multiple car, good student, anti-theft and pay in full. However, unlike other insurers, there are no discounts on safe driving, defensive driving, going paperless or having airbags.

Arbella does offer unique discounts like military, mileage (for people who don’t drive much per year) and alternative energy (for hybrid and electric vehicle owners). New customers may also qualify for 12% in additional savings.

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The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.

Does Arbella Insurance Group Offer Broad or Unique Coverage?

Standard liability, comprehensive and collision coverage are available with Arbella, plus add-ons like accident forgiveness, gap insurance, deductible modification, roadside assistance, rental car and/or travel reimbursement and new car replacement. However, it does not offer better car replacement, a commonly available add-on coverage.

Two unique coverages offered by Arbella are especially useful in case of accidents. Customers with vehicles that qualify for original equipment manufacturer (OEM) coverage are able to get their vehicle repaired with only original manufacturer parts. Personal property insurance coverage pays for the replacement of personal belongings that are in your car during an accident, like a laptop or child car seat.

What Online Auto Insurance Tools Does Arbella Insurance Group Offer?

In general, the company’s insurance offerings are solid for drivers in Massachusetts, while drivers in Connecticut are limited to fewer options. Their customer support features, on the other hand, are moderate, regardless of location.

  • Type of Feature
    Description
  • Online Bill Pay
    Customers have a few payment options, including going through MyArbella, the company’s online portal, paying online outside of that portal, signing up for autopay or via a phone call.
  • Online Claims
    You have several options to report a claim, including doing so online or via the MyArbella portal.

Other Arbella Insurance Group Insurance Products

Arbella Insurance Group offers a decent selection of other insurance options. Some of them are also available in other states. For those who are looking to bundle their insurance policies and save, this could be a good option. But, again, since their auto insurance is limited to just two states, it may not be the best car insurance option if you see yourself moving out of state in the near future.

  • Type of Product
    Description
  • Homeowners Insurance
    This includes several insurance options designed to meet the needs of different individuals, including: homeowners, renters, condo and landlord insurance.
  • Umbrella Insurance
    Provides an extra layer of protection and coverage for your home or auto policy.
  • Business Insurance
    A range of insurance options for those who own a business, including options like: business car and truck insurance, workers’ compensation insurance and commercial umbrella insurance.
  • Motorcycle Insurance
    Provides personal injury protection and comprehensive coverage for your motorcycle, as well as towing and labor and a substitute vehicle in the event of an accident.

Financial Strength

AM Best ranks insurance companies on their perceived financial strength, which can be used as a way to gauge whether or not the company is able to meet its obligations to customers in the event of a claim. Based on Arbella Insurance Group’s A- grade, the company has a positive outlook in that area. Just keep in mind that this rating is not a warranty.

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How to Make a Car Insurance Claim With Arbella Insurance Group

You can either call their toll-free customer service number, complete the online claims form or file a claim through MyArbella, the company’s mobile-friendly self-service portal.

Contact Arbella Insurance Group Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About Devon Delfino


Devon Delfino headshot

Devon Delfino is an independent financial journalist covering topics in finance and marketing for six years. Her personal finance reporting has been featured in publications such as the L.A. Times, Teen Vogue, Mashable, MarketWatch, CNBC and USA Today, among others.

Devon earned a Bachelor of Science degree in Journalism from Boston University.


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