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0/5

discounts

3.15/5

complaints

5/5

satisfaction

3/5

stability

2.7/5

affordability

pros

checkmarkCustomizable insurance policies
checkmarkOwned by MGA insurance, which has a strong financial backing
checkmarkExcellent customer satisfaction ratings by MoneyGeek
checkmarkOnline bill payments

cons

closeNo discounts or add-on coverages
closeAverage customer complaints and financial stability rating, below average affordability rating
closeDoes not sell auto insurance in all states
closeWebsite offer little or no information regarding coverages and discounts
Verdict

Even though Gainsco does not appear on the consumer reporting agencies' review rankings, MoneyGeek ranked the company exceptional in terms of customer satisfaction, average in terms of financial strength and customer complaints and below average in terms of pricing.

If you want to learn more about Gainsco and other car insurers, check out MoneyGeek's resources on the cheapest and best car insurance providers. Using our comparison tool, you can see how Gainsco's insurance prices compare to those of other car insurance companies.

How Does Gainsco Rank for Customer Service?

The Better Business Bureau gives Gainsco an A- rating for the company overall. However, there are several negative customer reviews indicating that there might be customer service issues.

Customer Satisfaction Rating

Gainsco customers have rated this company one out of five stars, on average, on their Better Business Bureau page. The majority of the complaints center around billing confusion (misunderstood late fees and policy rate increases) and claims coverage issues.

Insurance Rates

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Discounts Offered by Gainsco That Can Help You Save

Unfortunately, Gainsco does not offer any discounts on auto insurance policies at this time. No common discounts, such as bundling, safe driving, anti-theft system, airbags or good student, are offered to its customers. This explains why the company scored poorly in discounts ratings.

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    Note: The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.

    Does Gainsco Offer Broad or Unique Coverage?

    Gainsco has a limited number of add-on coverages and focuses primarily on providing the standard coverages like state minimum car insurance and collision coverage. Other than roadside assistance and rental reimbursement, the company does not offer the most common coverages provided by other insurers. Gainsco does not offer any unique coverages either.

    What Online Auto Insurance Tools Does Gainsco Offer?

    Gainsco’s main appeal is its fully individualized policies for high-risk drivers. Gainsco offers flexible coverage options and will work with you to build a completely custom policy.

    • Type of Feature
      Description
    • Online Price Quotes
      Need a quote? Gainsco lets you request this online by filling out a few simple fields.
    • Online Bill Pay
      Quickly pay your bill and schedule payments in your online account. You can also view payment history and update your payment method.
    • Online Claims
      File, track and manage your auto claims entirely online, so you know where you are throughout every step of the process.
    • Mobile App
      Manage your policy and make changes all from your smartphone. You can make payments, ask questions and file claims via the app as well.

    Other Gainsco Insurance Products

    Gainsco does not offer many additional insurance options, but there are two types you might want to look into for bundled discounts.

    • Type of Product
      Description
    • Homeowners Insurance
      While Gainsco does not offer their own homeowners insurance policy, they have partnered with Hippo to offer this type of insurance to protect your home and the belongings inside.
    • Renters Insurance
      This type of insurance protects your belongings in case of a natural disaster or theft. Some landlords require tenants to purchase renters insurance.

    Financial Strength

    Gainsco is owned by parent company MGA Insurance, making their financial backing even stronger. They’re rated as financially stable by AM Best.

    Insurance Rates

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    How to Make a Car Insurance Claim With Gainsco

    To file a claim with Gainsco, you can call their customer service number, go online or file through your mobile app.

    Contact Gainsco Car Insurance

    Methodology and Assumptions

    To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

    About Courtney Johnston

    Courtney Johnston headshot

    Courtney Johnston is a freelance writer and editor living in Indianapolis. She specializes in finance writing and regularly contributes content on investing, saving, insurance and real estate.

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