Overview of COUNTRY Financial Insurance

COUNTRY Financial began as a mutual insurance company in 1925, writing fire and lightning insurance. Over the next few years, crop, hail, farm equipment, auto and life insurance joined the lineup. Although still remaining true to its foundations in agriculture, by the 1960s the company had branched out into more general financial services, and counted urban as well as rural dwellers among its core clientele. Today, Country Financial ranks in the top 20 home insurance companies in the nation, with about a .8 percent share of the market.

How Does COUNTRY Financial Home Insurance Rate?

Consumer Satisfaction Rating

These ratings are from the J.D. Power 2015 U.S. Household Insurance Study – Homeowners Insurance. The highest score for each category is five stars. The COUNTRY Financial Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Overall
Policy Offerings
Pricing
Billing & Payment
Contacting the Insurer
Claims
Customer Complaint Ratio

The National Association of Insurance Commissioners collects complaint information from state insurance regulators. The national median complaint ratio is 1. A score of less than 1 means a company has a less than average number of complaints, while a score higher than 1 means it has more than average. Find out more from the NAIC website. The COUNTRY Financial Insurance subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Last Updated: September 2016

Financial Strength Rating

A Best’s Financial Strength Rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations. It is not a warranty of a company’s financial strength and ability to meet its obligations to policyholders. View our Important Notice: Best’s Credit Ratings for a disclaimer notice and complete details at http://www.ambest.com/ratings/notice.

Financial Strength is rated on a scale of D (poor) to A+ (superior). A rating notch of either a second “+” or a “-“ indicates the gradation of financial strength within the category. We can’t guarantee that the subsidiary of COUNTRY Financial Insurance rated here is the subsidiary that will underwrite your insurance policy. Check with your insurance agent and review A.M. Best’s Financial Strength Rating Guide for more information.

Best’s Credit Ratings™ are under continuous review and subject to change and/or affirmation. For the latest Best’s Credit Ratings™ and Best’s Credit Reports which include Best’s Credit Ratings™), visit the A.M. Best website at http://www.ambest.com. See Guide to Best’s Credit Ratings™ for explanation of use and charges.

Best’s Credit Ratings™ reproduced herein appear under license from A.M. Best and do not constitute, either expressly or impliedly, an endorsement of MoneyGeek.com or its recommendations, formulas, criteria or comparisons to any other ratings, rating scales or rating organizations which are published or referenced herein. A.M. Best is not responsible for transcription errors made in presenting Best’s Credit Ratings™. Best’s Credit Ratings™ are proprietary and may not be reproduced or distributed without the express written permission of A.M. Best Company.

Source A.M. Best
Rating A+

Effective Date: March 2016

Website Features
  • Rate calculator
  • Mobile app
  • Pay bill online
  • Make claim online
  • Household inventory tool

Pros and Cons of COUNTRY Financial Home Insurance

Pros

  • COUNTRY Financial offers a full complement of insurance options, plus additional financial services, so you can address several needs under one company umbrella.
  • The home insurance policy starts with very basic coverages and lets you add on and upgrade to suit your needs.
  • With a NAIC customer complaint ratio of .26, COUNTRY Financial scores significantly lower than the median score of 1, representing good customer satisfaction.

Cons

  • You can’t get an online quote for home insurance. The website only lets you submit a request for an agent to contact you.
  • COUNTRY Financial has a mobile option for their auto insurance and financial services, but not for home insurance.

COUNTRY Financial Home Insurance Coverage

The basic coverage that COUNTRY Financial offers actually does not include the standard coverages most consumers will want from their home insurance. That said, that may appeal to customers searching for only baseline coverage and the lower premiums that come with that. You do have the option to upgrade your policy to bring it up to the level that most policies offer, but be sure to check the policy closely to see exactly what is covered and ensure that it’s sufficient for your needs.

COUNTRY Financial offers home insurance in three packages. The first offers coverage for only a limited number of events, such as fire, hail or wind damage. At the next level, the Premier package expands the list of covered events; many of these are not catastrophic, but can still be pricey to remediate, such as power surges or paint spills. An option for combination coverage allows customers to choose expanded coverage for their homes, but stay at a basic level for personal property.

Dwelling

The basic package offers what is known as broad-form coverage, protecting only against a specified list of threats, such as fire, vandalism and theft. In the Premier and combination packages, your house has a more comprehensive level of protection.

Personal property

In the basic and combo packages, your personal belongings are only covered against a certain list of perils specified in the policy, but in the Premier package, you will have broader protection for them.

Liability

You can choose liability coverage up to $1 million, and there is the option of adding an umbrella policy if you need more than this; however, you might need to hold one of the company’s auto policies in order to be eligible for the umbrella.

Medical coverage

This option covers the medical bills for people who are injured on your property; customers can choose an amount up to $25,000.

COUNTRY Financial offers a range of additional coverage options that are standard among the industry’s larger companies. While they’re not included in a basic policy, clients can pick and choose among them to build a policy that best suits their circumstances.

Extended replacement cost

You can purchase additional coverage for your dwelling coverage to provide a buffer of an additional 20 percent, in case actual rebuilding costs exceed your policy’s stated limits.

Coverage for high-value items

Valuables such as furs or firearms are only covered to a certain amount; however, the company will apprise you of these limits and you may purchase an additional policy for these items if you wish.

Identity theft

The option for reimbursement for costs to recover from identity theft is available with your home insurance.

Earthquake damage

Protection against loss from earthquake is another optional coverage.

Seasonal dwellings

You can purchase extra coverage for your summer home or fall cabin to go along with your home insurance.

Sump pump failure and/or back-up of sewer or drain

This is a normal extra option to help protect against water backup.

Mine subsidence

Available in some states, this helps to protect against loss caused by underground mine collapse.

Loss assessments

If this isn’t already included in the base policy in your state, you can add it on to your home insurance.

Flood insurance

While COUNTRY Financial will not actually write a flood policy, the company will assist you in getting one through a third party. While not as convenient as if they partnered with National Flood Insurance Program, it is still more than some insurance companies offer.

Available Discounts on COUNTRY Financial Home Insurance Coverage

Although the types and amounts of discounts vary by state, COUNTRY Financial does offer a reasonably varied selection of discounts, so that most customers should qualify for some savings.

Type of Discount Description
Multi-policy discount Simply put, the more policies you hold, the more money you will save.
Age of wiring discount If your home has newer wiring that adheres to current safety standards, you could see a discount, depending on your state.
Dwelling age discount Newer homes statistically have fewer claims, so they can qualify for home insurance savings.
Alarm credit Installing certain theft and fire alarm systems can make you eligible for this discount.
Safe heat discount Insurance companies frown on certain heating systems, such as wood-burning stoves. If your house has safer systems for heating, you could get a discount.
Roof discount If your roof is fortified with hail-resistant materials, it might bring your costs down.

How to Make a Home Insurance Claim with COUNTRY Financial

You can call or log in online to file a claim. A claims representative will collect the necessary information and then get back to you by the end of the next business day to get the claims process going. Once the claim is reviewed, the company will set up an inspection and you will get an estimate of repair costs. You can log in online to monitor the status of your claim.

How to Contact Country Financial Home Insurance

States Served