How Does Filing a Homeowners Insurance Claim Work?


Updated: July 26, 2024

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Filing a homeowners insurance claim involves reporting the incident to your insurance provider, documenting the damage and working with an adjuster to assess the costs for repairs or replacements. After submitting the necessary proof and forms, your insurer will review the claim to determine compensation. This process ensures that you receive the appropriate funds to cover losses as specified under your policy, helping to alleviate financial stress in the wake of unexpected events.

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Key Takeaways

Filing a homeowners insurance claim should be done promptly to ensure efficient processing and financial aid.

Evaluate the cost of damages against your deductible; minor incidents might be more economical to handle out-of-pocket.

Understand the terms of your insurance payout, whether it's actual cash value or replacement cost, to manage expectations.

How to File a Homeowners Insurance Claim

The insurance claim process starts by notifying your provider and documenting the incident. Once you have evidence in hand, you can file a claim and work with the insurer’s adjuster. Filing an insurance claim should be done as soon as you notice the incident to ensure a smooth and efficient resolution. Here is a detailed step-by-step guide to help you navigate the filing process:

1
Contact Your Insurance Company

Immediately after the incident, call your insurance provider to report the claim. Provide your policy number and the details of what happened. The quicker you initiate this step, the sooner the resolution process can start.

2
Document the Damage

Take comprehensive photos and videos of all the damage caused by the incident. This visual evidence should be detailed, including different angles and close-ups to accurately display the extent of the damage.

3
Review Your Insurance Policy

Understand what your policy covers and the deductibles you may need to pay. This will prepare you for discussions with your insurance adjuster and help manage your expectations regarding what expenses will be covered.

4
Complete a Claims Form

Fill out the claims form provided by your insurer. Be as detailed as possible, supplying all the necessary information to process your claim efficiently. You can include police reports if available and other important papers to support your claim.

5
Schedule an Adjuster's Visit

Your insurance company will send an adjuster to assess the damage firsthand. This professional will review the damage, estimate repair costs and provide a report to your insurer that influences your claim’s outcome.

6
Submit Quotes for Repairs

Gather quotes from licensed contractors detailing the cost of repairs. These should be submitted to your insurance company to help determine the insurance claim settlement.

7
Keep Records and Receipts

Keep all correspondence with your insurance company and any receipts related to temporary repairs, living expenses and other costs incurred due to the damage. For instance, if you are displaced due to a fire damaging your entire home, keep receipts of your hotel bills, meals and transportation to claim under your loss of use coverage or additional living expenses.

8
Receive Claim Resolution

After reviewing all documentation and the adjuster’s report, your insurance company will offer a settlement. Review this offer carefully and ensure it covers all necessary repairs and replacements as outlined in your policy.

9
Dispute Resolution If Necessary

If the settlement offered by your insurance does not cover your needs or you disagree with the adjuster's report, you can dispute the claim. This might involve additional documentation, hiring a public adjuster or legal consultation to advocate on your behalf.

When to File a Homeowners Insurance Claim

You should file a homeowners insurance claim when the cost of repairs or replacement for your home or belongings exceeds your deductible and the incident is covered under your policy. This generally includes significant damages or losses due to events like fires, storms, theft or other covered disasters. Filing a claim can help alleviate the financial burden of these large, unexpected expenses.

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MONEYGEEK EXPERT TIP

One key home insurance claim tip is to not always file a claim for minor damages that are close to or below the cost of your deductible. In such cases, the long-term cost of increased premiums might outweigh the short-term benefits of claim reimbursement. It's beneficial to assess whether the damage significantly impacts your living situation or financial stability before deciding to file a claim.

How Homeowners Insurance Claims Are Disbursed

Homeowners insurance claims are disbursed based on the terms outlined in your policy, either as actual cash value (ACV) or replacement cost value (RCV). The disbursement in home insurance claims process begins once the claim has been approved and the settlement amount has been agreed upon between you and your insurer. Payments may be made in one lump sum or installments, depending on the nature of the claim and the specific recovery needs.

The ACV accounts for depreciation, whereas RCV provides funds to replace your damaged items with new ones, regardless of the new costs. This process ensures that you can effectively manage repairs and replacements without facing undue financial strain.

Pros and Cons of Filing an Insurance Claim

One of the main advantages of filing an insurance claim is financial assistance to cover large losses, which can be essential in restoring your property and alleviating financial stress. On the other hand, filing frequent claims can sometimes lead to higher insurance premiums and may affect your insurability in the future. Review the pros and cons of filing a home insurance claim below to help you make informed decisions.

Pros
Cons

Financial Recovery: Covers significant losses, reducing out-of-pocket expenses.

Increased Premiums: Can result in higher insurance costs in the future.

Restoration of Property: Helps return your home and belongings to their pre-event state.

Deductible Costs: You must pay your deductible before benefits apply.

Professional Support: Access to professional assessment and repair services.

Claim Limits: Filing multiple claims can lead to non-renewal of policy.

Time-Consuming: The claims process can be lengthy and complex.

FAQ: Homeowners Insurance Claims

The homeowners insurance claims process can often raise questions, especially when determining the best course of action after an incident. To help clarify some confusion, we answered some frequently asked questions regarding the process.

How do you file a homeowners insurance claim?
Should you file a homeowners insurance claim every time?
When should you file a homeowners insurance claim?

About Mark Fitzpatrick


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Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.

Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.