Safeway Car Insurance Review

Initial pricing attracts customers, but value disappears when claims need to be filed:

"Safeway has been horrendous. I cancelled my policy on May 8, 2024. Five days later, they made an unauthorized withdrawal from my bank account for a policy that had legally been cancelled and was not in effect. I made several calls and visits to my agent, each time Safeway informed the agent to relay to me that 'the check is in the mail.' As of today, June 3, 2023, I have not received my money back."

"I've been with a few companies, but Safeway tops them all. The General is as awful as Progressive. They are the best so far. In my experience, Progressive's prices are ridiculous."

"Safeway offers great premiums on multiple vehicles. The company should consider not charging two renewal down payments within a 12-month duration."

Most customers report severe problems with claims handling, often describing complete breakdowns in service:

"I'm taking y'all to court this insurance is a scam !!! Y'all don't need any stars or customers y'all need to close down y'all literally playing with people everyday lives and that's not cool at all me and my daughter almost died because my car caught on fire and it wasn't my fault."

"I'm a customer and they are the WORST. I will be switching companies ASAP. My car was stolen and damaged and they don't want to cover all the repairs. They even have the nerve to ask me to cover half of certain parts of the car that need to be repaired. They have made this experience a literal nightmare. RUUUUUN from this insurance company."

"Safeway Company of Louisiana is one of the worst insurance companies I am left with an injury to my neck after a wreck that wasn't my fault and they refused to fix this problem. I am left with a lifelong neck injury I called the Louisiana state Insurance Commissioner and made a complaint against this company."

Customer service experiences are overwhelmingly negative, with widespread reports of unresponsive representatives:

"I have reported a claim with Safeway insurance for an accident I was involved in. The claim representative I had working on my case was not very helpful. Anytime I was frustrated he just argued with me about how I was in the wrong and I will not get any help with my car. He also stated that I can take it to court but I will lose the case."

"I was in an auto accident with someone with Safeway insurance in which they were at fault and I have not received any phone calls back from Safeway insurance in response to my phone calls."

"We kept getting told it'll be tomorrow or a couple more days and now we can't even get a call back or an email answered and they are ignoring our calls and just sending us to voicemails."

Limited feedback on digital services, but account access issues are reported:

"My account is locked out. It's saying I can unlock it online but it's still saying same thing. Can't find the account. The customer service number is no help."

"They are not very good as they don't inform you when you need to pay on your policy."

Trust issues are pervasive, with customers frequently describing Safeway as a "scam" operation:

"Stay as far away from this company as you possibly can!!!!! They happily take your money and then when you need Safeway to take care of your car or the person you hit, they look for any and every way they can screw their customer. I've been paying them religiously for years then when I had an accident they said [policy issues]."

"I was rear ended by a vehicle that was insured by Safeway. They've been non responsive to myself as well as my insurance company. They don't respond to emails or phone calls and try to run the clock until it times out. Very sad to see such little ethic."

"Worst insurance company. If you are a piece of crap and don't own up to wrong doing in your own life than this company is for you. It's been over 3 months and they still haven't reviewed all of our claim."

Basic coverage is available but limited compared to competitors:

"At Safeway, you can buy standard coverages like liability, comprehensive, and collision coverage, but not add-ons like rental car reimbursement, accident forgiveness, or emergency roadside services."

"I HIT A 50 pound Deer in TUPELO MS I HAVE FULL COVERAGE INSURANCE W/A $500.00 DEDUCTABLE ON COLLISION... SAFEWAY SCREWED ME UP ONE SIDE AND DOWN THE OTHER PUTTING LKQ (LIKE KIND QUALITY/USED BUMPER)... IS A POS COMPANY!!"

Yes, Safeway is a legitimate car insurance company that ranks 29th in our comprehensive study of providers. The insurer's coverage options stand out, ranking 12th.

Safeway isn't a top option for any state it's rated in, but it's in the top 10 in most of them.

Safeway charges adults an average of $1,135 annually for state minimum coverage and $1,956 for full coverage. Annual premiums range from $1,125 to $3,674 for minimum and $1,937 to $6,834 for full coverage.

Customer feedback suggests Safeway faces criticism for claim denials, with policyholders reporting rejections for legitimate incidents and frustrating appeals processes. However, comprehensive data on their claim handling practices remains limited.

Note: This represents limited information based primarily on forum reviews.

Yes, Safeway works well for certain high-risk drivers. It ranks 12th for drivers with bad credit and 12th for drivers with a DUI, making it a competitive option for these groups.

Yes, like most insurers, Safeway raises rates over time. Factors include inflation affecting repair and medical costs, higher claim frequencies from distracted driving and severe weather, and rising vehicle technology expenses. Rate changes also reflect regional risk assessments, regulatory updates and personal factors like credit score shifts or age-related risk categories.

Safeway isn't the best choice for young drivers. It ranks 14th for affordability among the insurers we reviewed, which makes it a pricier option for an age group that already pays high premiums.