Two scores tell the real story here. Allstate's affordability score of 4.57 reflects rates that consistently run below the national average, which is the main reason it ranks as high as it does overall. Its coverage score of 3.32 is what holds it back. Ranking 40th nationally means the majority of carriers we evaluated offer more flexible or comprehensive coverage at a comparable price.
The customer experience score of 4.75 ranks Allstate 11th nationally, but that score measures digital tools, agent access and policy management, not claims outcomes. Third-party data from J.D. Power and the NAIC tells a different story on claims, and that's the part of the experience that matters most when something goes wrong.







