Safeco Auto Insurance Review: Quotes and Service (2022)

Safeco scored 54 out of 100 on MoneyGeek’s scoring system, making it a below-average auto insurance company. The insurer scored well on financial stability and discounts, but it had underwhelming ratings in terms of affordability, satisfaction and complaints. Safeco’s policies are typically expensive, with no unique add-on coverages you can purchase for your car insurance.

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Last Updated: 3/2/2022
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4/5

discounts

3.5/5

complaints

2/5

satisfaction

4/5

stability

2/5

affordability


pros

This is an iconOffers discounts for safe driving
This is an iconOffers optional coverages such as roadside assistance, rental car and travel reimbursement, accident forgiveness, new car replacement and deductible modification

cons

This is an iconExpensive compared to other auto insurers
This is an iconDoes not offer bundling, multiple car, good student, anti-theft system, pay-in-full, paperless, defensive driving or airbag discounts
This is an iconDoes not have gap insurance and better car replacement coverages

Verdict

Safeco has a poor customer service reputation, with MoneyGeek rating the company’s customer complaints as average and customer satisfaction below average. A car insurance policy from Safeco is expensive compared to similar policies offered by other insurers.

MoneyGeek has resources on the cheapest and best car insurance companies if you want to learn more about Safeco and other insurance providers. You can also use our tool to compare Safeco with its competition.

How Does Safeco Rank for Customer Service?

Safeco is a major competitor in the auto insurance field, typically ranked among other national brands. J.D. Power’s 2019 survey of auto insurance company ranked Safeco 18 out of 25 other competitors. While Safeco has average-to-low scores compared to top competitors, they offer a few perks that set them apart, such as ridesharing coverage for Uber and Lyft drivers and yearly deductible reductions.

Customer Satisfaction Rating

First Notice of Loss:
4/5
Estimation of Process:
3/5
Repair Process:
4/5
Claims Servicing:
4/5
Rental Experience:
5/5
Settlement:
4/5

While the Better Business Bureau (BBB) gives Safeco a B rating, Safeco has slightly higher than one star in customer ratings, with many reviews focusing on poor claims management or customer service issues. J.D. Power ranks their overall customer satisfaction level as average.

Customer Complaint Ratio

Safeco

The National Association of Insurance Commissioners (NAIC) analyzes the average number of insurance company complaints each year. It measures each insurance company against the national median complaint ratio, which is 1.00. Safeco has a median complaint ratio of 1.56.

Safeco Auto Insurance Quotes: How Much Does it Cost?

Using survey data from J.D. Power, MoneyGeek calculated the affordability scores of Safeco. Our findings determined that Safeco is expensive compared to other car insurance companies.

Get a quote from Safeco to see just how much a policy costs for you. Unless you’re only looking for the cheapest car insurance, however, price shouldn’t be the only factor to consider when buying a policy. When comparing car insurance companies, you should look at other points such as customer satisfaction and complaint ratios.

Is Safeco Car Insurance Expensive or Cheap? Why?

Typically, an auto insurance policy from Safeco is expensive. This insurer has higher rates than other car insurance companies due to its calculations regarding your driving history, age and location.

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Discounts Offered by Safeco That Can Help You Save

You can generally lower the cost of your auto insurance policy by using discounts. Safeco only offers one discount, and that’s for safe driving. The insurer lacks several of the most common car insurance discounts such as bundling, multiple car, good student, anti-theft system, pay-in-full, paperless, defensive driving and airbag discounts. Safeco also doesn’t offer any unique discounts to help make its policies more affordable.

Compare Safeco Directly With Other Car Insurance Companies

MoneyGeek provides resources to help you compare Safeco to other major auto insurance companies in your state. You can use our comparison tool to see how Safeco stacks up against other insurance firms regarding customer service, cost and standout coverages. Our tool will also connect you to other resources that can help you compare insurers.

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Does Safeco Offer Broad or Unique Coverage?

Safeco, like all insurers, provides its policyholders with standard coverages such as liability insurance, comprehensive and collision insurance. It also offers several common add-on coverages, including roadside assistance, rental car and travel reimbursement, accident forgiveness, new car replacement and deductible modification. However, it doesn’t offer coverage for gap insurance and better car replacement.

Furthermore, Safeco doesn’t provide any unique coverages that you can add to your auto insurance policy.

What Online Auto Insurance Tools Does Safeco Offer?

The main difference between Safeco and other auto insurance companies is the large number of incentives available. Safeco provides useful features to customers, including accident forgiveness, first aid reimbursement and diminishing deductible options. It also provides gap coverage if your vehicle is lost or stolen and rideshare coverage that allows you to stay ensured when en route to pick up rideshare clients (in participating states).

  • Type of Feature
    Description
  • Online Bill Pay
    Whether you choose to pay monthly, bi-annually or annually, Safeco customers can pay their bills online and streamline payments with auto-billing.
  • Online Claims
    If you need to file a claim, Safeco lets customers initiate the process online, through their account. Updates and "next steps" can also be tracked online.
  • Mobile App
    Safeco gives you access to your policy details and allows you to make changes online. Instantly obtain proof of insurance from a computer or mobile device. Make quick changes to the drivers on your policy from your computer or phone. Pull your account data and billing history easily to obtain records of past payments and changes.

Other Safeco Insurance Products

In addition to auto insurance, Safeco offers a number of other insurance coverage policies to protect your home, rental property and valuables. Safeco also offers additional vehicle policies, as well as umbrella, pet and identity recovery insurance.

  • Type of Product
    Description
  • Homeowners Insurance
    Safeco provides a large number of coverage options to protect the value of your home in case of damages or an accident. This insurance type also covers the house’s occupants, as well as the belongings inside.
  • Renters Insurance
    Similar to homeowner’s insurance, renter’s insurance provides coverage for a rented property, yourself, your guests and your belongings inside in the rented home.
  • Umbrella Insurance
    This type of insurance extends beyond the protection of any existing insurance policies, to provide additional protection for any expenses that are not covered. It typically does not cover personal property damage, criminal acts or losses from your business.
  • Landlord Insurance
    This policy covers rental properties from financial losses. It typically covers only the property itself but can extend to the contents inside (like appliances) that belong to the landlord.
  • Personal Property Insurance
    This coverage protects your most valuable belongings in the case of theft or damages. Typical items covered include jewelry or expensive medical devices.

Financial Strength

AM Best ranks auto insurance companies routinely on their financial strength, which refers to the company’s ability to finance and meet the needs of its insurance customers. Safeco received an A rating, which is not surprising since this company is owned by a larger company, Liberty Mutual, which also received an A ranking.

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How to Make a Car Insurance Claim With Safeco

Safeco makes it simple to file a claim in three different ways. You can use their online claims system, report a claim on their mobile app or reach out to their customer service team by phone.

Contact Safeco Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


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Courtney Johnston is a freelance writer and editor living in Indianapolis. She specializes in finance writing and regularly contributes content on investing, saving, insurance and real estate.


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