score49Loya Insurance Auto Insurance Review: Quotes and Service (2023)
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score490/5
discounts
4/5
complaints
2.5/5
satisfaction
3.6/5
stability
2.7/5
affordability
pros
Online quotes and bill pay
726 offices in 11 states
Family-owned business
cons
No online claims portal
Inadequate customer service
No discounts
Verdict
Fred Loya has a mixed customer service reputation. The company scores above average for customer complaints but is rated below average on customer satisfaction. Fred Loya is moderately priced, and most drivers will find car insurance premiums from that insurer neither cheap nor expensive.
To help you learn more about Fred Loya and other car insurance providers, MoneyGeek has evaluated the cheapest car insurance companies and the best car insurance providers. You can also use our auto insurance company comparison tool to contrast Fred Loya with other car insurers.
How Does Loya Insurance Rank for Customer Service?
Because Fred Loya does not have a national footprint, consumer reporting agencies such as J.D. Power and AM Best do not rank the agency.
Customer Satisfaction Rating
The Better Business Bureau (BBB) gives Fred Loya a "C" rating, though this score is not based on customer satisfaction. Fred Loya car insurance customer reviews on BBB raise issues around problems making claims and unresponsive customer service. Consumers give the company an average one-star rating out of a possible five.
Customer Complaint Ratio
Loya Insurance
The National Association of Insurance Commissioners (NAIC) compiles records on consumer complaints to help individuals make informed decisions about who they choose to insure them. The national median complaint ratio was 1.00 for 2019, while Fred Loya Insurance received a complaint ratio of 2.01. This signifies that the company received more complaints than the national average.
Is Loya Insurance Car Insurance Expensive or Cheap? Why?
MoneyGeek’s scoring methodology classifies Fred Loya as moderately priced. Most drivers will find their car insurance policies from that insurer neither cheap nor expensive.
Insurance companies don’t provide clear explanations as to how they calculate their car insurance premiums. However, we know that insurers like Fred Loya charge more for extended coverage and increase rates for riskier drivers. Additional factors such as your driving history, location and age also affect car insurance costs.
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Discounts Offered by Loya Insurance That Can Help You Save
Discounts can help lower your car insurance premiums. Many car insurance providers usually offer discounts on bundling, multiple cars, good student, safe driving, anti-theft, pay-in-full, paperless, defensive driving and airbags. However, you don’t have that option with Fred Loya, as they don’t carry any of the commonly available discounts offered by insurance companies. They also lack unique discounts on their policies.
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The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.
Does Loya Insurance Offer Broad or Unique Coverage?
Like other car insurance companies, Fred Loya’s offers standard coverages such as liability, comprehensive and collision insurance.
However, unlike most insurers, Fred Loya doesn’t offer any common coverage add-ons such as roadside assistance, rental car, accident forgiveness, new car replacement, gap insurance, deductible modification and better car replacement. They also don’t provide any unique coverages, even as add-ons.
What Online Auto Insurance Tools Does Loya Insurance Offer?
What began as a single location in 1974 now encompasses 726 offices and more than 600,000 insured drivers. If you want to find the best auto insurance, it's important to get quotes from several different companies.
- Type of FeatureDescription
- Online Price QuotesUsers enter their zip code on the website and can receive a quote if they have relevant paperwork handy.
- Online Bill PayCustomers can use a secure payment form to keep up with their insurance premiums.
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How to Make a Car Insurance Claim With Loya Insurance
Fred Loya accepts claims through the customer service hotline Monday through Friday from 7:00 a.m. to 8:00 p.m. MST and Saturday from 7:00 a.m. to 4:00 p.m. MST. Callers will be asked to provide information about the claim and the representative will assign them to a liability claims adjuster. This staff member will call the customer within 24 hours of the initial report.
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Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About Katy McWhirter
sources
- Better Business Bureau. "Fred Loya Insurance." Accessed March 24, 2020.
- Loya Insurance Group. "About Us." Accessed May 25, 2023.