score63Good2go Auto Insurance Review: Quotes and Service (2024)
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score632/5
discounts
3/5
complaints
5/5
satisfaction
3.6/5
stability
2.7/5
affordability
pros
Specializes in high-risk auto insurance
Excellent ratings for customer satisfaction
Online quote processing
Multiple discounts
cons
Average customer complaint and affordability ratings
Does not offer common add-on coverages like roadside assistance, rental reimbursement, accident forgiveness, new car replacement, better car replacement, deductible modification or gap insurance
Does not sell auto insurance policies in all states
Verdict
While Good2Go does not appear on consumer reporting agencies' review rankings due to its size, MoneyGeek gave it an outstanding customer satisfaction rating. However, the company has average complaint ratings. It also did not fare well in terms of affordability.
You can find additional details about Good2Go and other car insurers using MoneyGeek's resources about the cheapest and best car insurance providers. You can also use MoneyGeek's tool for comparing auto insurance companies to see how Good2Go stacks up against the competition.
How Does Good2go Rank for Customer Service?
Good2Go does not feature on review rankings compiled by consumer reporting agencies such as J.D. Power or AM Best due to its size. Still, this does not mean that customers who want minimum limits coverage can't find what they're looking for at Good2Go.
Customer Satisfaction Rating
The Better Business Bureau (BBB) gives Good2Go an "A+" rating but this does not take into account Good2Go car insurance customer reviews. The group receives an average one-star rating from consumers on BBB who have used their insurance. The Good2Go car insurance reviews point to issues around subpar customer service, lack of communication, trouble reporting claims and problems getting documentation.
Customer Complaint Ratio
The National Association of Insurance Commissioners (NAIC) maintains a database of annual complaints about auto insurance companies. While the national median for complaints is 1.00 for 2019, Good2Go received a score of 4.52. This means the company received substantially more complaints than the average auto insurance agency.
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Discounts Offered by Good2go That Can Help You Save
Some discounts can make Good2Go more affordable. Safe driving, driver’s education, anti-theft system, airbags, defensive driving, good student, multi-vehicle and pay in full are among the most common discounts the company offers. However, it does not offer a discount for bundling policies or going paperless.
Regardless, Good2Go offers a variety of occasionally offered discounts that many other insurance companies rarely provide, such as loyalty and homeowners discounts.
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Does Good2go Offer Broad or Unique Coverage?
Like all insurers, Good2Go provides standard coverages like liability insurance as well as comprehensive and collision insurance. Good2Go offers limited add-on coverages. Common add-on coverages like roadside assistance, gap coverage, rental reimbursement, accident forgiveness and deductible modification are not offered by the company. It does not offer many unique coverages either.
What Online Auto Insurance Tools Does Good2go Offer?
Good2Go fills a niche need by offering minimum limits car insurance to drivers who only want to meet state requirements for their insurance. Customers who want to ensure they can drive legally in their state without overpaying often turn to Good2Go.
- Type of FeatureDescription
- Online Price QuotesPeople start the process by entering their zip code and can receive a quote less than one minute after starting the application.
- Online Bill PayCustomers can login to the digital portal and manage their account remotely.
- Online ClaimsIn addition to a 24/7 hotline, customers can also file claims through a secure portal.
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How to Make a Car Insurance Claim With Good2go
Good2Go maintains a staffed hotline open Monday through Friday, from 8:00 a.m. to 7:20 p.m. EST. Claims that need to be called in outside these hours can be reported via an automated system.
Contact Good2go Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About Katy McWhirter
sources
- Good2Go. "High-Risk Auto Insurance." Accessed December 9, 2021.
- Good2Go. "Driver Discounts." Accessed December 9, 2021.
- Better Business Bureau. "Good 2 Go Auto Insurance." Accessed March 24, 2020.
- Good2Go. "Car Insurance Discounts." Accessed March 24, 2020.
- Good2Go. "Car Insurance Laws & Requirements By State." Accessed March 24, 2020.
- Good2Go. "High-Risk Auto Insurance." Accessed March 24, 2020.
- Good2Go. "How Do I Report A Car Insurance Claim." Accessed March 24, 2020.