Auto Insurance Review: Good2go

Consumers looking for cheap car insurance that meets state requirements can find both of these at Good2Go. If you decide to use Good2Go, know that you could have trouble getting through to customer service or with receiving the necessary documentation. Individuals who want to avoid the hassle may want to find a better option and compare car insurance from several providers.

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  2. Auto Insurance Review - Good2go
iconribbonScore73

3/5

complaints

5/5

satisfaction

2/5

discounts


pros

This is an iconOnline quote processing
This is an iconMultiple types of discounts
This is an iconAffordable rates

cons

This is an iconNo mobile app
This is an iconLow consumer ratings
This is an iconSubstandard customer service

Good2Go brands itself as a national car insurance company focused on helping customers find minimum limits insurance that meets state requirements. The company provides several discounts that can further reduce premiums, but reviews submitted to the Better Business Bureau suggest that customer service offerings could be improved as claims are at times unresponsive. Car insurance reviews can help you find the best car insurance for your needs.

How Does Good2go Auto Insurance Rate?

Good2Go does not feature on review rankings compiled by consumer reporting agencies such as J.D. Power or AM Best due to its size. Still, this does not mean that customers who want minimum limits coverage can't find what they're looking for at Good2Go.

Customer Satisfaction Rating

The Better Business Bureau (BBB) gives Good2Go an "A+" rating but this does not take into account Good2Go car insurance customer reviews. The group receives an average one star rating from consumers on BBB who have used their insurance. The Good2Go car insurance reviews point to issues around subpar customer service, lack of communication, trouble reporting claims and problems getting documentation.

Customer Complaint Ratio

Good2go

The National Association of Insurance Commissioners (NAIC) maintains a database of annual complaints for auto insurance companies. While the national median for complaints is 1.0 for 2019, Good2Go received a score of 4.52. This means the company received substantially more complaints than the average auto insurance agency.

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Good2go Insurance Features

Good2Go fills a niche need by offering minimum limits car insurance to drivers who only want to meet state requirements for their insurance. Customers who want to ensure they can drive legally in their state without overpaying often turn to Good2Go.

  • Type of Feature
    Description
  • Online Price Quotes
    People start the process by entering their zip code and can receive a quote less than one minute after starting the application.
  • Online Bill Pay
    Customers can login to the digital portal and manage their account remotely.
  • Online Claims
    In addition to a 24/7 hotline, customers can also file claims through a secure portal.

Good2go Auto Coverage

Because Good2Go focuses only on minimum limits, it does not offer as many types of coverage as other providers.

  • Type of Coverage
    Description
  • Liability
    This insurance covers damage to the other driver's car if you are found at fault. Minimum limits range from $5,000 to $50,000 per occurrence.
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Optional Insurance Features and Coverage

Good2go provides a couple of optional insurance features for customers if they choose to utilize them.

  • Type of Option
    Description
  • New Car
    This extends transportation expense coverage. It pays for your daily rental limit for the duration of repairs, or it replaces your vehicle.
  • Other
    High-Risk Coverage: Good2Go provides high-risk coverage for individuals convicted of a DUI/DWI. They also offer this type of insurance for teenagers, seniors, individuals with bad credit and those with poor driving records.

Available Discounts on Good2go Car Insurance Coverage

Good2Go customers who take advantage of discounts can combine savings and make a big dent in their monthly or annual premiums.

  • Type of Discount
    Description
  • Safe Driver
    Requirements include no recent at-fault accidents, moving violations, or vehicle claims. Average discounts range from 10% to 25%.
  • Defensive Driver
    Pass an approved defensive driving course and save between 5% to 15%.
  • Good Student
    Drivers aged 16 to 25 with a "B" average or above in school can save 5% to 20%.
  • Multi Vehicle
    Insuring more than one car with Good2Go can save you 10% to 25%.
  • Loyalty
    Sticking with Good2Go can save 3% to 5%.
  • Safety Equipment
    Cell Phone Safety Discounts: Installing the Good2Go LifeSaver app that blocks texts while driving saves you 5%.
  • Pay In Full
    Paying for a full year of insurance rather than using monthly payments saves 5% to 10%.
  • Other
    Customers who can prove that they own their home can save 5% annually.

Other Good2go Insurance Products

  • Type of Product
    Description
  • Homeowners Insurance

How to Make a Car Insurance Claim With Good2go

Good2Go maintains a staffed hotline open Monday through Friday, from 8:00 a.m. to 7:20 p.m. EST. Claims that need to be called in outside these hours can be reported via an automated system.

Contact Good2go Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Based in Nashville, Tennessee, Katy McWhirter specializes in researching and writing about education, health, travel and history. She holds a bachelor's degree in social entrepreneurship from Belmont University and a master's degree in history from the University of York. Prior to transitioning into her current role as a writer, McWhirter worked with numerous educational institutions and nonprofit organizations. More of her work can be found at www.thenative.me.


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