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2/5

discounts

3/5

complaints

5/5

satisfaction

3.6/5

stability

2.7/5

affordability

pros

Specializes in high-risk auto insurance
Excellent ratings for customer satisfaction
Online quote processing
Multiple discounts

cons

Average customer complaint and affordability ratings
Does not offer common add-on coverages like roadside assistance, rental reimbursement, accident forgiveness, new car replacement, better car replacement, deductible modification or gap insurance
Does not sell auto insurance policies in all states
Verdict

While Good2Go does not appear on consumer reporting agencies' review rankings due to its size, MoneyGeek gave it an outstanding customer satisfaction rating. However, the company has average complaint ratings. It also did not fare well in terms of affordability.

You can find additional details about Good2Go and other car insurers using MoneyGeek's resources about the cheapest and best car insurance providers. You can also use MoneyGeek's tool for comparing auto insurance companies to see how Good2Go stacks up against the competition.

How Does Good2go Rank for Customer Service?

Good2Go does not feature on review rankings compiled by consumer reporting agencies such as J.D. Power or AM Best due to its size. Still, this does not mean that customers who want minimum limits coverage can't find what they're looking for at Good2Go.

Customer Satisfaction Rating

The Better Business Bureau (BBB) gives Good2Go an "A+" rating but this does not take into account Good2Go car insurance customer reviews. The group receives an average one-star rating from consumers on BBB who have used their insurance. The Good2Go car insurance reviews point to issues around subpar customer service, lack of communication, trouble reporting claims and problems getting documentation.

Customer Complaint Ratio

Good2go

The National Association of Insurance Commissioners (NAIC) maintains a database of annual complaints about auto insurance companies. While the national median for complaints is 1.00 for 2019, Good2Go received a score of 4.52. This means the company received substantially more complaints than the average auto insurance agency.

Insurance Rates

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Discounts Offered by Good2go That Can Help You Save

Some discounts can make Good2Go more affordable. Safe driving, driver’s education, anti-theft system, airbags, defensive driving, good student, multi-vehicle and pay in full are among the most common discounts the company offers. However, it does not offer a discount for bundling policies or going paperless.

Regardless, Good2Go offers a variety of occasionally offered discounts that many other insurance companies rarely provide, such as loyalty and homeowners discounts.

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The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.

Does Good2go Offer Broad or Unique Coverage?

Like all insurers, Good2Go provides standard coverages like liability insurance as well as comprehensive and collision insurance. Good2Go offers limited add-on coverages. Common add-on coverages like roadside assistance, gap coverage, rental reimbursement, accident forgiveness and deductible modification are not offered by the company. It does not offer many unique coverages either.

What Online Auto Insurance Tools Does Good2go Offer?

Good2Go fills a niche need by offering minimum limits car insurance to drivers who only want to meet state requirements for their insurance. Customers who want to ensure they can drive legally in their state without overpaying often turn to Good2Go.

  • Type of Feature
    Description
  • Online Price Quotes
    People start the process by entering their zip code and can receive a quote less than one minute after starting the application.
  • Online Bill Pay
    Customers can login to the digital portal and manage their account remotely.
  • Online Claims
    In addition to a 24/7 hotline, customers can also file claims through a secure portal.
Insurance Rates

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Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.

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How to Make a Car Insurance Claim With Good2go

Good2Go maintains a staffed hotline open Monday through Friday, from 8:00 a.m. to 7:20 p.m. EST. Claims that need to be called in outside these hours can be reported via an automated system.

Contact Good2go Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About Katy McWhirter

Katy McWhirter headshot

Katy McWhirter is a professional certified marketer experienced in nonprofit management, marketing, personal finance, government relations and education. She is the owner of Heritage Creatives, a boutique historical branding agency. Her writing has been featured in the United States — in publications such as Forbes and the U.S. News and World Report — and abroad, highlighting the need for research-driven, accessible information on financial topics.

Katy earned a master’s degree in Modern History from the University of York, UK, a bachelor’s degree in Social Entrepreneurship from Belmont University, and a professional certificate in Marketing from the Chartered Institute of Marketing. She spends her free time with her husband and two cats, restoring their 1901 home in Louisville and reading up on all things personal finance.

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