Explorer Auto Insurance Review: Quotes and Service (2022)

Explorer is rated below average at 59 out of 100, following MoneyGeek’s scoring methodology. The insurer scores well on satisfaction and stability but has lackluster performance on affordability, complaints and discounts. Most drivers will find their policies from Explorer neither cheap nor expensive.

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Last Updated: 3/2/2022
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0/5

discounts

3.5/5

complaints

5/5

satisfaction

4/5

stability

2.7/5

affordability


pros

This is an iconFlexible eligibility requirements for policy approvals
This is an iconCustomer care team offers bilingual services
This is an iconOffers insurance options to most high-risk drivers

cons

This is an iconNot many options available for non-high-risk drivers
This is an iconHeavily focused on California and Florida (and not the other 15 states it’s licensed in)
This is an iconPoor reviews on claims processing

Verdict

Explorer has a decent customer service reputation, with an above-average rating for satisfaction and an average rating for complaints. Compared with other insurers, Explorer is neither cheap nor expensive for most drivers.

MoneyGeek conducted studies about the cheapest car insurance companies and the best car insurance providers to help you learn more about Explorer and other auto insurers. We also built a tool you can use to compare Explorer with other insurance providers.

How Does Explorer Rank for Customer Service?

Explorer has not been reviewed by either J.D. Power or the Better Business Bureau. Since this company focuses heavily on the bilingual and non-English speaking demographics, this could account for the lack of online reviews. However, Explorer’s parent company, ICW Group, has an A+ rating through the BBB.

Customer Satisfaction Rating

There are only a few customer reviews on Explorer online. Negative reviews indicate that the company’s claims process is confusing or offers little visibility.

Customer Complaint Ratio

Explorer

The National Association of Insurance Commissioners (NAIC) reviews complaints throughout the insurance industry each year and comes up with a national median. The 2019 median ratio which other insurance companies are measured against is 1.00.

Explorer has a 1.59 complaint ratio, meaning this company slightly more complaints when compared to most other insurance companies.

Is Explorer Car Insurance Expensive or Cheap? Why?

Explorer is neither cheap nor expensive for most drivers. It’s a moderately priced car insurance company based on MoneyGeek’s scoring methodology.

Insurance companies don’t reveal how they determine the cost of their car insurance policies. Explorer, like other insurance companies, charges more for increased coverage. They also increase their rates for riskier drivers. Your driving history, location and age are factors that will affect how much you pay for your car insurance.

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Discounts Offered by Explorer That Can Help You Save

Most car insurance companies typically offer bundling, multiple cars, good student, safe driving, anti-theft, pay-in-full, paperless, defensive driving and airbag discounts to lower their premiums. Unfortunately, Explorer doesn’t have any of the commonly available discounts. It also does not have any unique discounts sometimes offered by other car insurers.

Compare Explorer Directly With Other Car Insurance Companies

You can use MoneyGeek’s resources to compare Explorer with the leading insurance companies in your state. Our tool allows you to see how Explorer performs on customer service, cost and standout coverages. You’ll also be directed to materials that can help you look for an insurance provider that fits your needs.

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Does Explorer Offer Broad or Unique Coverage?

As with other car insurance companies, Explorer offers standard coverages such as liability, comprehensive and collision insurance.

However, this company doesn’t offer commonly available coverage add-ons such as roadside assistance, rental car, accident forgiveness, new car replacement, gap insurance, deductible modification and better car replacement. The insurer also doesn't offer any unique add-on coverages.

What Online Auto Insurance Tools Does Explorer Offer?

There are two main reasons why you might want to consider partnering with Explorer. First, if you’re a high-risk driver, you might be eligible for affordable coverage. Secondly, if you’re bilingual or know applicants who do not speak English, Explorer’s bilingual customer service team can help walk them through the insurance application process.

  • Type of Feature
    Description
  • Online Bill Pay
    You can quickly manage your billing account, enroll in autopay, update your payment methods and view your payment history.
  • Online Claims
    Quickly file a claim online and log in to view your status in real-time.

Other Explorer Insurance Products

Explorer specializes in auto insurance, but they do have a couple of additional insurance offerings to choose from.

  • Type of Product
    Description
  • Business Insurance
    Workers’ compensation insurance: Explorer offers workers compensation insurance to companies to help protect employees and employers.
  • Other
    Earthquake insurance: As a California-based company, it makes sense that Explorer helps cover damages and losses caused by earthquakes.

Financial Strength

Explorer has a strong financial backing since this company is owned by ICW Group. AM Best gives Explorer Insurance an “A” and “Excellent” ratings for financial backing and security. Its financial size is between $1.25 billion and $1.5 billion.

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How to Make a Car Insurance Claim With Explorer

You can easily file a claim with Explorer online or over the phone.

Contact Explorer Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


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Courtney Johnston is a freelance writer and editor living in Indianapolis. She specializes in finance writing and regularly contributes content on investing, saving, insurance and real estate.


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