Overview of Esurance Car Insurance

Esurance, as its name implies, is geared toward the web-savvy consumer who wants to do business online, but the company also has agents available 24/7. Launched in in 1999 and owned by Allstate, Esurance combines a straightforward online experience with the backing of an established industry leader. Its mobile app makes shopping and filing claims easy for the person on the go. But its innovative technology is not always matched by customer service. Its mediocre customer satisfaction ratings and slightly higher-than-average customer complaint ratio might be a red flag for consumers.

How Does Esurance Auto Insurance Rate?

Consumer Satisfaction Rating

These ratings are from the J.D. Power 2016 U.S. Auto Insurance Claims Satisfaction Study. The highest score for each category is five stars. The Esurance Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Overall Satisfaction
First Notice of Loss (FNOL)
Service Interaction
Appraisal
Repair Process
Rental Car Experience
Settlement
(how well company settles claims)
Customer Complaint Ratio

The National Association of Insurance Commissioners (NAIC) collects complaint information from state insurance regulators. The national median complaint ratio is 1. A score of less than 1 means a company has a lower than average number of complaints, while a score higher than 1 means it has more than average. The Esurance Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Last Updated: July 2017

Financial Strength Rating

A Best’s Financial Strength Rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations. It is not a warranty of a company’s financial strength and ability to meet its obligations to policyholders. View our Important Notice: Best’s Credit Ratings for a disclaimer notice and complete details at http://www.ambest.com/ratings/notice.

Financial Strength is rated on a scale of D (poor) to A+ (superior). A rating notch of either a second “+” or a “-“ indicates the gradation of financial strength within the category. We can’t guarantee that the subsidiary of Esurance Insurance rated here is the subsidiary that will underwrite your insurance policy. Check with your insurance agent and review A.M. Best’s Financial Strength Rating Guide for more information.

Best’s Credit Ratings™ are under continuous review and subject to change and/or affirmation. For the latest Best’s Credit Ratings™ and Best’s Credit Reports which include Best’s Credit Ratings™), visit the A.M. Best website at http://www.ambest.com. See Guide to Best’s Credit Ratings™ for explanation of use and charges.

Best’s Credit Ratings™ reproduced herein appear under license from A.M. Best and do not constitute, either expressly or impliedly, an endorsement of MoneyGeek.com or its recommendations, formulas, criteria or comparisons to any other ratings, rating scales or rating organizations which are published or referenced herein. A.M. Best is not responsible for transcription errors made in presenting Best’s Credit Ratings™. Best’s Credit Ratings™ are proprietary and may not be reproduced or distributed without the express written permission of A.M. Best Company.

Source A.M. Best
Rating A+

Effective Date: April 2016

Website Features
  • Rate calculator
  • Mobile app
  • Pay bill online
  • Make claim online

Pros and Cons of Esurance Car Insurance

Pros

  • Esurance is built with internet customer service in mind, so anything you need to do can be easily taken care of online.
  • Esurance was the first insurance company to accept PayPal for premium payments. You can even get a discount if you have a PayPal account.
  • Even though it has the feel of a young internet company, Esurance is a part of the Allstate Insurance family, with access to the parent company’s tools and resources.

Cons

  • Esurance falls short on customer service. Its NAIC customer complaint rating is slightly above the median, meaning they get more than the average number of customer complaints. And they only received two out of five stars for overall customer satisfaction in the 2015 J.D. Powers insurance claims satisfaction survey.
  • If you pay monthly, rather than pay in full, you will be hit with a transaction fee for each payment, ranging from $3 to $10, but most often, about $6.
  • Esurance requires automatic payments and only accepts electronic payments, meaning you can’t mail in a check or pay in cash at a local office. In spite of this, you still can’t arrange bill pay through your bank, you’ll have to do it through Esurance.

Esurance Car Insurance Coverage

There are not a lot of bells and whistles associated with Esurance coverage. The online quoting tool does make it easy to make an apples-to-apples rate comparison against your current insurance policy, and to compare costs for higher and lower coverage limits. Rental reimbursement and the towing and labor coverage differ slightly from many of the other auto insurance carriers.

Overall, Esurance offers a good selection of standard coverage options. Some are more extensive than standard offerings and others are more restrictive, but generally they provide a good range of choices.

Bodily injury liability

Esurance offers fairly standard bodily injury liability coverage, beginning at the state minimums, and running up to a maximum of $250,000 per person, $500,000 per incident.

Property damage liability

Property damage liability coverage begins at the state minimum and tops out at $100,000, meaning that someone interested in $1M worth of coverage will need to look into getting an umbrella policy.

Medical and funeral services payments

Esurance is notable in that the medical pay option includes coverage for funeral services in addition to medical costs associated with an incident, something that some other insurance carriers do not cover.

Uninsured motorist

This coverage cannot be higher than the bodily injury liability coverage, and if you try to quote a higher level, the online tool will remind you of the upper limit that is linked to the BI coverage.

Comprehensive

If you choose comprehensive coverage, the deductibles range from $100 up to $2,500. Comprehensive coverage is required if you want to add collision.

Collision

Similar to the comprehensive coverage, Esurance offers collision up to the $2,500 level. As with other carriers, if the car is financed, this coverage must be included on the policy.

Esurance doesn’t offer a wide selection of optional coverage, but what is offered tends to have the company’s distinct version of the product, taking advantage of the Esurance’s technological expertise.

Towing and roadside assistance

If you have comprehensive and collision coverage you can add roadside assistance. It will cover up to $75 in towing and related costs. Unlike some other companies, the coverage is vehicle-specific, meaning it won’t help you if you are driving someone else’s car.

Rental reimbursement

Esurance offers CarMatch rental coverage in 35 states . With CarMatch, instead of choosing a level of coverage, Esurance will pay for a rental car that is of a comparable class to your covered vehicle, for up to 45 days or up to a total of $3000, whichever comes first. Both comprehensive and collision coverage must be purchased in order to qualify for the CarMatch rental coverage. In the states that don’t offer CarMatch, you can choose a typical rental reimbursement coverage plan.

Custom parts and equipment

If you have added expensive equipment to your vehicle, you may want to insure it. This coverage is available in a range of increments and will pay out the lower value of the actual cash value, the declared value or the actual cost to repair. Both comprehensive and collision must be carried to be eligible for this coverage.

Auto loan/lease

This is Esurance’s version of GAP coverage for financed or leased vehicles, and will cover up to 25 percent of the actual cash value of the car.

Available Discounts on Esurance Car Insurance
Coverage

Esurance offers the typical discounts you would expect from an insurance company along with a few that are unique to the company. Not all discounts are available in all states, but the company’s interactive web site allows you to check which discounts are available in your state.

Type of Discount Description
Fast 5 discount Get a five percent discount on your first-term premium just for getting an online quote.
Multi-policy discount Bundle homeowners or motorcycle insurance with your auto insurance policy and get an additional discount on each premium.
Paid-in-full discount You could save up to 10 percent by paying your entire policy premium up front, rather than paying monthly.
Switch & save discount If you start an Esurance policy without a gap in coverage from your previous insurance policy, you are eligible for this discount.
Claim free discount Rules differ state to state but usually you qualify if you have gone for five years with no accidents, at least one person on the policy has been driving for more than five years, and you have a previous policy in force at the time you purchase your Esurance policy. This could save you 10 to 25 percent off your premium, depending on your state
Homeowners discount If you are a homeowner you may be able to get additional savings on your auto policy, even if the home is not insured with Esurance.
Renters plus discount If you bundle Esurance renters coverage with your auto policy, they will deduct 30 percent of your renter’s premium from your car insurance rate.
Emergency road assistance discount In a unique twist, you can get a discount on auto insurance by purchasing a roadside assistance program from an approved third-party provider.
Pac-12 discount If you attend or attended a Pac-12 school, Esurance has a discount for you.
Online shopper discount In some states, you will get an additional discount for completing your policy purchase online.
Defensive driver discount If you complete this additional driver training, and meet specific requirements that vary by state, you may be eligible for savings.
Good driver discount Go for three years with no incidents on your record, and you could save from 30 to 40 percent on your premium.
Good student discount If your policy includes a full-time student under age 25 with a 3.0 GPA or better, you could qualify for this discount.
Multi-car discount If you have two or more cars on the same Esurance policy, you can save on your premiums.
Anti-theft deterrent If your vehicle has an approved anti-theft or vehicle recovery system, you could save up to 25 percent off your comprehensive coverage.
Anti-lock brakes discount This one is pretty simple, if your car has anti-lock brakes, it will be less expensive to insure.
PayPal discount In keeping with the company’s digital marketplace spirit, if a driver on your policy has an active PayPal account, you will be rewarded with a discount.

How to Make a Car Insurance Claim with Esurance

To file an initial report, you can use the mobile app or go online (although you will have to set up an online account with Esurance to file a claim online). The mobile app has features like Photo Claims and Video Appraisal to help the process run more smoothly. The online tool will let you locate an Esurance E-star repair facility and log into RepairView (to see daily photos of your repairs, share info on Facebook, communicate with your repair shop and more), or contact your claims representative.

How to Contact Esurance Car Insurance

States Served
Updated: July 28, 2017