iconribbonscore82

2/5

discounts

5/5

complaints

5/5

satisfaction

4/5

stability

2/5

affordability


pros

This is an iconLarge selection of discounts
This is an iconBundled insurance packages
This is an iconSavings for GE employees

cons

This is an iconFewer coverage options for older vehicles
This is an iconClaims process can be confusing to navigate
This is an iconGeared towards preferred-risk or “good” drivers

Electric Insurance Company is a licensed auto insurance company providing coverage in all 50 states and Puerto Rico. This company is well known for its large selection of discounts, especially if you’re a General Electric (GE) employee. Electric Insurance Company shines when it comes to creating policies with a variety of options, features and discounts for new cars and hybrid vehicles. However, their customer service ratings are all over the spectrum, with mixed reviews regarding billing issues and claims management.

How Does Electric Auto Insurance Rate?

The Better Business Bureau gives Electric Insurance Company an A+ rating overall, though customer ratings are low, noting a lack of transparency or understanding of the company’s billing and claims processes. AM Best has also given Electric Insurance Company an A rating for its financial backing in 2019.

Customer Satisfaction Rating

Customer satisfaction varies across Electric Insurance Company customers. While some customers praise the Electric Insurance customer service department, the majority of the poor ratings discussed the company’s claims process. Some clients expressed frustration about the slow pace of the claims process, while others noted changes in billing. Electric Insurance Company did respond to the complaints listed on the Better Business Bureau, offering either an explanation or encouraging customers to reach out to specific representatives at their convenience.

Customer Complaint Ratio

Electric

The National Association of Insurance Commissioners (NAIC) reviews the average number of insurance company complaints each year. Each company is measured against the national median complaint ratio. The 2019 median ratio is 1.

Electric Insurance Company has a complaint ratio of 0.18, which is below the national median.

Financial Strength

AM Best rates auto insurance companies on their financial resources and ability to meet customer’s financial needs. AM Best gave Electric Insurance Company an A rating in 2019 for financial backing. The company’s strong backing can be partially attributed to the financial stability of the parent company, GE.

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Electric Insurance Features

What sets Electric Insurance Company apart from competitors is its large selection of discounts for good drivers, GE employees, and drivers of new, electric, or hybrid vehicles. Electric Insurance Company offers a large selection of features including gap coverage (in case your vehicle is stolen and you still owe money on the lease or loan), towing and labor coverage, and rental vehicle coverage.

  • Type of Feature
    Description
  • Online Bill Pay
    Manage your payments, set up automatic payments, review payment history and set up payment due date alerts online.
  • Online Claims
    Easily report a new claim and check in on the status of each claim through your MyAccount login.

Electric Auto Coverage

Electric Insurance Company is able to offer a large selection of comprehensive coverage options for your auto policy. Many of these options are required by the state, but a few are optional, depending on where you live.

  • Type of Coverage
    Description
  • Collision
    This would help cover costs for repairing or replacing your vehicle if it was damaged or totaled in an accident.
  • Personal Injury Protection
    If you or your passengers were injured in an accident, PIP would help cover medical expenses for everyone inside of your car. Depending on your state, it could also cover additional expenses as a result of the accident, such as lost wages, new living expenses and funeral costs.
  • Uninsured
    If you’re injured in an accident or are faced with other expenses as a result of a driver with no insurance or not enough coverage to pay your costs, this coverage could help cover the balance.
  • Liability
    This would help cover any medical damages or additional expenses owed if you were found responsible for injuring others in an accident.
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Optional Insurance Features and Coverage

If you’d like protection beyond the basic options, Electric Insurance Company has additional coverage options to explore.

  • Type of Option
    Description
  • Rental Reimbursement
    If your vehicle is damaged or totaled and you need to rent a car for a few days, this coverage will help pay for that expense.
  • Roadside Assistance
    If your vehicle needs to be towed after a covered accident, this coverage will apply towards the towing fees.
  • Gap Coverage
    If your car is totaled while you still owe money on the loan or less, this coverage will pay your remaining balance.
  • Medical Payments
    Regardless of fault, if you were injured in an auto accident, this option would cover your medical expenses.

Available Discounts on Electric Car Insurance Coverage

Electric Insurance Company is most noted for saving its customers money on their insurance policy through a large selection of discounts, particularly geared toward safe drivers and new car owners.

  • Type of Discount
    Description
  • Safe Driver
    Save money for each year you’re accident-free (up to a fixed percentage discount).
  • Driver Training
    Receive credits when teenagers and drivers under 25 complete a driver education course. Mature Driver Accident Prevention Course Discount: Save money by completing a state-approved accident prevention course.
  • Good Student
    Receive a credit if anyone on your policy is under 24, in the top 20% of their class, maintains a B average, or is on the Dean’s List/Honor Roll.
  • New Vehicle
    Save money when you purchase a vehicle less than three years old.
  • Family
    Family & Friends Referral Discount: Save money if you refer or are referred by a friend or family member.

Other Electric Insurance Products

Electric Insurance Company offers a variety of other insurance options to choose from.

  • Type of Product
    Description
  • Homeowners Insurance
    Get insurance for your home that covers not only the structure itself but the contents inside, as well as exterior fixtures like garages, fences, sheds and more.
  • Renters Insurance
    Even if you don’t own your home, you can protect your belongings inside from fire, theft and other damages.
  • Umbrella Insurance
    Accidents can be expensive and even with auto or home insurance, you could find yourself owing more than you can afford. Umbrella coverage helps to bridge this gap and pay for the balance of what is owed if there’s a lawsuit or claim against you.
  • Flood Insurance
    Homeowner’s insurance and renter’s insurance do not cover flood damages. Protect yourself and your belongings with this natural disaster insurance.

How to Make a Car Insurance Claim With Electric

How can file a claim with Electric Insurance Company by calling their customer service claims support team or filing online via MyAccount.

Contact Electric Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Courtney Johnston is a freelance writer and editor living in Indianapolis. She specializes in finance writing and regularly contributes content on investing, saving, insurance, and real estate.


sources