If you live in the New York City area and want to work with a family-run business that has been in operation for nearly six decades, Country-Wide could be a good fit. Expect to interact with agents and customer service representatives over the phone quite regularly, as the website offers minimal capabilities. If you want a more sophisticated offering, or live elsewhere, you may need to go elsewhere.
Auto Insurance Review: Country-Wide
Though called “Country-Wide,” this company focuses exclusively on serving New York City and its surrounding suburbs. Founded in 1963 as a family-owned business, Country-Wide offers personal and commercial auto insurance throughout the Big Apple. The organization maintains a reasonably low number of customer complaints compared with competitors via data from the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau (BBB) currently gives the company a B- score.
How Does Country-Wide Auto Insurance Rate?
Because Country-Wide only works in the New York City area, it has not been ranked by J.D. Power. Consumer intelligence companies tend to focus on larger insurance carriers with a national footprint, meaning it's not unusual that data on Country-Wide does not exist.
Customer Satisfaction Rating
The Better Business Bureau (BBB) maintains a page for Country-Wide . The BBB gives the company a "B-" grade, though this is not based on customer satisfaction. Country-Wide customer reviews posted on the BBB website gave the business one star out of a possible five. Issues raised by these reviews include a lack of communication and delayed timelines.
Customer Complaint Ratio
To help customers make informed choices about their insurance carriers, the National Association of Insurance Commissioners (NAIC) compiles an annual report on consumer complaints. The national median for all complaints is 1. Country-Wide registered a complaint score of 2.89, meaning they received far more complaints than the national median.
AM Best provides financial strength ratings to help potential customers assess the stability of a company should they need to make a claim in the future. AM Best gives Country-Wide Auto Insurance a C+ rating, which is considered a marginal score. For their “financial outlook,” AM Best judges the company as stable.
Country-Wide Insurance Features
Rather than maintaining a large, national presence, Country-Wide focuses exclusively on offering coverage to New York City and surrounding suburbs. It still operates as a family business but has grown to include more than 300 employees and independent insurance agencies.
- Type of FeatureDescription
- Online Bill PayIn addition to calling or mailing in payments customers can use the website to pay their monthly bills.
- Mobile AppUsers can log in to the mobile app if they get into an accident. Here they can find necessary services such as roadside assistance, repair shops, glass repair services, or tow trucks. They can also call 911 from the app and it will transmit their location to the operator.
How to Make a Car Insurance Claim With Country-Wide
Country-Wide Auto Insurance accepts claims made online and over the phone. People who want to submit their claim via a smartphone can download the Country-Wide app. This app also allows them to upload photos from the scene of the accident when filing the claim. The claims hotline is open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
Contact Country-Wide Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
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