Auto Insurance Review: Country-Wide

If you live in the New York City area and want to work with a family-run business that has been in operation for nearly six decades, Country-Wide could be a good fit. Expect to interact with agents and customer service representatives over the phone quite regularly, as the website offers minimal capabilities. If you want a more sophisticated offering, or live elsewhere, you may need to go elsewhere.

By    |  
quality verifiedQuality Verified
quality verifiedQuality Verified

Compare Auto Insurance Rates

Insurance Rates

Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.

By    |  
quality verifiedQuality Verified
quality verifiedQuality Verified
  1. Home
  2. Auto Insurance Review - Country-Wide
iconribbonScore46

3.5/5

complaints

2/5

satisfaction

0/5

discounts

0.5/5

stability


pros

This is an iconFamily-owned business
This is an iconMobile app
This is an iconOnline bill pay

cons

This is an iconLess-than-stellar ratings
This is an iconLack of website information
This is an iconServes only NYC and surrounding areas

Though called “Country-Wide,” this company focuses exclusively on serving New York City and its surrounding suburbs. Founded in 1963 as a family-owned business, Country-Wide offers personal and commercial auto insurance throughout the Big Apple. The organization maintains a reasonably low number of customer complaints compared with competitors via data from the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau (BBB) currently gives the company a B- score.

How Does Country-Wide Auto Insurance Rate?

Because Country-Wide only works in the New York City area, it has not been ranked by J.D. Power. Consumer intelligence companies tend to focus on larger insurance carriers with a national footprint, meaning it's not unusual that data on Country-Wide does not exist.

Customer Satisfaction Rating

The Better Business Bureau (BBB) maintains a page for Country-Wide . The BBB gives the company a "B-" grade, though this is not based on customer satisfaction. Country-Wide customer reviews posted on the BBB website gave the business one star out of a possible five. Issues raised by these reviews include a lack of communication and delayed timelines.

Customer Complaint Ratio

Country-Wide

To help customers make informed choices about their insurance carriers, the National Association of Insurance Commissioners (NAIC) compiles an annual report on consumer complaints. The national median for all complaints is 1. Country-Wide registered a complaint score of 2.89, meaning they received far more complaints than the national median.

Financial Strength

AM Best provides financial strength ratings to help potential customers assess the stability of a company should they need to make a claim in the future. AM Best gives Country-Wide Auto Insurance a C+ rating, which is considered a marginal score. For their “financial outlook,” AM Best judges the company as stable.

Insurance Rates

Compare Auto Insurance Rates

Ensure you're getting the best rate for your car insurance. Compare quotes from the top insurance companies.

Country-Wide Insurance Features

Rather than maintaining a large, national presence, Country-Wide focuses exclusively on offering coverage to New York City and surrounding suburbs. It still operates as a family business but has grown to include more than 300 employees and independent insurance agencies.

  • Type of Feature
    Description
  • Online Bill Pay
    In addition to calling or mailing in payments customers can use the website to pay their monthly bills.
  • Mobile App
    Users can log in to the mobile app if they get into an accident. Here they can find necessary services such as roadside assistance, repair shops, glass repair services, or tow trucks. They can also call 911 from the app and it will transmit their location to the operator.
Insurance Rates

Compare Auto Insurance Rates

Ensure you're getting the best rate for your car insurance. Compare quotes from the top insurance companies.

How to Make a Car Insurance Claim With Country-Wide

Country-Wide Auto Insurance accepts claims made online and over the phone. People who want to submit their claim via a smartphone can download the <a href="https://www.cwico.com/country-wide-mobile-app/index.php"> Country-Wide app </a>. This app also allows them to upload photos from the scene of the accident when filing the claim. The claims hotline is open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.

Contact Country-Wide Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Based in Nashville, Tennessee, Katy McWhirter specializes in researching and writing about education, health, travel and history. She holds a bachelor's degree in social entrepreneurship from Belmont University and a master's degree in history from the University of York. Prior to transitioning into her current role as a writer, McWhirter worked with numerous educational institutions and nonprofit organizations. More of her work can be found at www.thenative.me.


sources