iconribbonscore46

3.5/5

complaints

2/5

satisfaction

0/5

discounts

0.5/5

stability


pros

This is an iconFamily-owned business
This is an iconMobile app
This is an iconOnline bill pay

cons

This is an iconLess-than-stellar ratings
This is an iconLack of website information
This is an iconServes only NYC and surrounding areas

Though called “Country-Wide,” this company focuses exclusively on serving New York City and its surrounding suburbs. Founded in 1963 as a family-owned business, Country-Wide offers personal and commercial auto insurance throughout the Big Apple. The organization maintains a reasonably low number of customer complaints compared with competitors via data from the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau (BBB) currently gives the company a B- score.

How Does Country-Wide Auto Insurance Rate?

Because Country-Wide only works in the New York City area, it has not been ranked by J.D. Power. Consumer intelligence companies tend to focus on larger insurance carriers with a national footprint, meaning it's not unusual that data on Country-Wide does not exist.

Customer Satisfaction Rating

The Better Business Bureau (BBB) maintains a page for Country-Wide . The BBB gives the company a "B-" grade, though this is not based on customer satisfaction. Country-Wide customer reviews posted on the BBB website gave the business one star out of a possible five. Issues raised by these reviews include a lack of communication and delayed timelines.

Customer Complaint Ratio

Country-Wide

To help customers make informed choices about their insurance carriers, the National Association of Insurance Commissioners (NAIC) compiles an annual report on consumer complaints. The national median for all complaints is 1. Country-Wide registered a complaint score of 2.89, meaning they received far more complaints than the national median.

Financial Strength

AM Best provides financial strength ratings to help potential customers assess the stability of a company should they need to make a claim in the future. AM Best gives Country-Wide Auto Insurance a C+ rating, which is considered a marginal score. For their “financial outlook,” AM Best judges the company as stable.

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Country-Wide Insurance Features

Rather than maintaining a large, national presence, Country-Wide focuses exclusively on offering coverage to New York City and surrounding suburbs. It still operates as a family business but has grown to include more than 300 employees and independent insurance agencies.

  • Type of Feature
    Description
  • Online Bill Pay
    In addition to calling or mailing in payments customers can use the website to pay their monthly bills.
  • Mobile App
    Users can log in to the mobile app if they get into an accident. Here they can find necessary services such as roadside assistance, repair shops, glass repair services, or tow trucks. They can also call 911 from the app and it will transmit their location to the operator.
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How to Make a Car Insurance Claim With Country-Wide

Country-Wide Auto Insurance accepts claims made online and over the phone. People who want to submit their claim via a smartphone can download the Country-Wide app. This app also allows them to upload photos from the scene of the accident when filing the claim. The claims hotline is open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.

Contact Country-Wide Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Katy McWhirter is a professional writer and owner of Heritage Creatives, a boutique historical branding agency. She has experience in nonprofit management, marketing, personal finance, government relations and education from her decade-plus writing career. Katy’s work has been featured in both the United States and abroad, highlighting the need for research-driven, accessible information on financial topics.

Katy earned her bachelor’s degree in social entrepreneurship from Belmont University in Nashville, Tennessee, and her master’s degree in modern history from the University of York in England. She spends her free time with her husband and two cats, restoring their 1901 home in Louisville and reading up on all things personal finance.


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