Country Financial Auto Insurance Review: Quotes and Service (2022)

COUNTRY Financial is a top-rated car insurer, with a MoneyGeek score of 86 out of 100. It is excellent for complaints and discounts and above-average for stability and satisfaction. On affordability, COUNTRY Financial is moderately priced for full or minimum coverage or with a speeding ticket but cheap for young drivers. It provides valuable glass deductible modification coverage.

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Last Updated: 10/25/2022
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5/5

discounts

5/5

complaints

4/5

satisfaction

4.5/5

stability

3.0/5

affordability


pros

This is an iconInexpensive for young drivers
This is an iconOffers unique coverages like glass deductible modification and portable electronics and media coverage
This is an iconExcellent ratings for complaints and discounts

cons

This is an iconOnly available in 19 states
This is an iconNo accident forgiveness, gap insurance, deductible modification or better car replacement coverage

Verdict

COUNTRY Financial garnered an excellent score for complaints and is above-average for customer satisfaction. For young drivers, COUNTRY Financial may be a cheap car insurance option. But, it is neither cheap nor expensive for drivers getting full coverage or minimum coverage or with a speeding violation.

If you want to learn more about COUNTRY Financial and other insurers, MoneyGeek provides ample resources whether you’re looking for the cheapest car insurance companies or the best auto insurance companies. If you’re deciding between different insurers, MoneyGeek’s auto insurance company comparison tool lets you see which company better matches your needs.

How Does Country Financial Rank for Customer Service?

If you look at ratings Country Financial Auto Insurance has received from companies like J.D. Power and AM Best, the company positively differentiates itself from other insurance companies with ratings above the curve. That makes the company an especially attractive option for those who prioritize customer service in their insurance company.

Customer Satisfaction Rating

First Notice of Loss:
4/5
Estimation of Process:
4/5
Repair Process:
5/5
Claims Servicing:
4/5
Rental Experience:
2/5
Settlement:
3/5

J.D. Power’s Auto Claims Satisfaction Study looks at several important factors, like overall customer satisfaction, repair process and settlement. Country Financial ranks extremely well across the board, earning mostly five out of five. That favorably places it on the higher end of the ratings board, as compared with other insurers.

Customer Complaint Ratio

Country Financial

The National Association of Insurance Commissioners (NAIC) rates insurance companies based on the number of recorded complaints. The national median is 1.00. Companies with a rating higher than one mean they receive more complaints than most insurance companies. The lower the rating, the better. Country Financial was rated with a 0.28, meaning they receive fewer complaints than most insurance companies.

Country Financial Auto Insurance Quotes: How Much Does it Cost?

MoneyGeek acquired auto insurance quotes for sample drivers in every state, including the 19 states where COUNTRY Financial sells auto policies, and averaged them. In the states where COUNTRY Financial car insurance is available and MoneyGeek has data for the insurer, we found that it is neither cheap nor expensive, costing an average of $1,193 per year.

For MoneyGeek’s core driver getting full coverage, a driver getting minimum coverage, and a driver with a speeding ticket, policies from COUNTRY Financial are neither cheap nor expensive. For teens or young drivers, COUNTRY Financial is relatively inexpensive.

As you look for the cheapest car insurance policy, it is worth assessing the insurer’s financial strength, complaints rating and customer service, among many other factors, before making a decision. A good price is important, but sometimes, paying more for quality service makes sense.

Average Annual Cost of Car Insurance with Country Financial versus National Average

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  • Driver Type
    Country Financial Average Rate
    National Average
  • Full Coverage
    $1,193
    $1,228
  • Minimum Coverage
    $611
    $654
  • Speeding Ticket on Record
    $1,482
    $1,540
  • 18-Year-Old Driver
    $2,940
    $4,679

Is Country Financial Car Insurance Expensive or Cheap? Why?

COUNTRY Financial is neither cheap nor expensive for drivers getting full coverage or minimum coverage and drivers with a speeding ticket. Young drivers can find cheap rates from COUNTRY Financial.

COUNTRY Financial, like most insurers, isn’t transparent about how it calculates auto insurance rates for driver profiles. For example, many auto insurance companies charge higher rates to young and inexperienced drivers because they consider them to be a higher risk. But COUNTRY Financial likely does not weigh age and experience as much since it provides cheap rates to teen drivers.

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Discounts Offered by Country Financial That Can Help You Save

COUNTRY Financial offers common discounts that can help you lower your auto insurance premium. The discounts are bundling, multiple car, good student, safe driving, anti-theft system and defensive driving. Unfortunately, it doesn’t provide a discount when you pay in full, go paperless or have airbags.

There are a couple of unique discounts that COUNTRY Financial offers. The occupational discount is for customers with specific professions like K-12 teachers, police officers and paramedics. The early signing discount is for getting a quote before your current term expires.

Rarely offered with other insurers, COUNTRY Financial gives a marriage discount to engaged couples if they insure all their cars within a year before marriage.

Compare Country Financial Directly With Other Car Insurance Companies

MoneyGeek helps you find auto coverage that matches your needs by providing resources to compare COUNTRY Financial with other insurers in your state. You can use our auto insurance company comparison tool to see how COUNTRY Financial measures up against other insurers in terms of customer service, cost and unique coverages. The same tool also points you to other resources to help you explore insurers further.

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Does Country Financial Offer Broad or Unique Coverage?

COUNTRY Financial sells auto policies with standard liability or state minimum coverage, comprehensive and collision insurance. It also offers typical policy add-ons like roadside assistance, rental car and/or travel reimbursement and new car replacement coverage. Unfortunately, if you want accident forgiveness, gap insurance, deductible modification or better car replacement, they are not available from COUNTRY Financial.

COUNTRY Financial offers some unique coverages. Glass deductible modification is very useful if you live in an area where windshield or headlight damage is common from weather events since your comprehensive deductible does not apply with this coverage to these repairs. The portable electronics and media coverage pays you for personal items stolen in your car, including a phone or a laptop, with a limit of $800.

What Online Auto Insurance Tools Does Country Financial Offer?

Country Financial provides comparable support and features that you would find with some of the national insurers. It even goes beyond the typical car insurance coverages to offer less common options like savings schemes and roadside assistance.

  • Type of Feature
    Description
  • Online Bill Pay
    Once you register your online account, you can pay your bills online, rather than having to call in.
  • Online Claims
    You can also file claims online, which can help if you get in an accident at an odd time of day or simply don’t want to use the customer service phone number option.
  • Mobile App
    Customers can access their insurance cards, pay their bill, and contact their representative through the mobile app, which is available on iPhone and Android devices.

Other Country Financial Insurance Products

Country Financial offers a wide array of other insurance options. That can be especially helpful if you want to take advantage of bundling, which can help you save. However, keep in mind that, in general, it’s still important to look into other options as you may save more by going with another insurer.

  • Type of Product
    Description
  • Homeowners Insurance
    Insurance products are available for homeowners, condo owners, renters, landlords and owners of mobile homes.
  • Umbrella Insurance
    Provides extra coverage for your auto insurance policy for, “up to $1 million or more.”
  • Life Insurance
    Includes term, universal and whole life insurance products that can help cover costs in the event of the policyholder’s death.
  • Business Insurance
    Provides coverage for business owners, with products like commercial packages, specialized coverages, as well as specific options for winery and brewery owners.
  • Agricultural Insurance
    Farmers and ranchers can get coverage for livestock and country estates, as well as farms, ranches, and crops. Crop policy options include comprehensive hail insurance as well as specialized federal crop insurance policies.

Financial Strength

A.M. Best’s ratings system focuses on the financial strength of an insurer as a way to gauge how well-positioned it is to be able to meet its financial obligations to customers. According to Country Financial’s A+ rating, the company is stable in this regard. Just keep in mind that this rating is an estimate, not a warranty.

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How to Make a Car Insurance Claim With Country Financial

Customers can report a car insurance claim online by logging into the Country Financial account. Or, for those who haven’t yet registered and don’t have an online account, you could instead call their customer service number, which is available 24/7.

Contact Country Financial Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Devon Delfino is an independent journalist based in the Pacific Northwest. She earned her Bachelor of Science degree in journalism from Boston University. Her personal-finance reporting has been featured in publications such as the L.A. Times, Teen Vogue, Mashable, MarketWatch, CNBC and USA Today, among others.


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