Due to its lack of public information about its offerings — like what kinds of coverage you might expect for your car beyond state minimums, or what kinds of discounts it might offer customers — Bristol West Insurance is difficult to gauge. Coverage will likely be best suited to those who already have a policy with Farmers Insurance Group, the parent company.
Auto Insurance Review: Bristol West
Bristol West Insurance is an insurance provider that trades exclusively in auto insurance. Coverage through their insurance is sold through insurance agents and brokers, rather than directly. Their insurance offerings are available in 37 states, as well as Washington D.C. Bristol West Insurance is a part of the Farmers Insurance Group, so it’s best suited for those who already have an account with Farmers Insurance Group and live in the designated states.
How Does Bristol West Auto Insurance Rate?
Customers seem to have more complaints about Bristol West than they do for the average insurer, according to the National Association of Insurance Commissioners (NAIC). But the company is on solid ground when it comes to being able to pay out for claims. Still, doing business with Bristol West may not be in your best interest if you value solid customer service.
Customer Satisfaction Rating
Bristol West is not accredited by the Better Business Bureau, and thus does not have its own rating. The BBB does give Farmers Insurance Group, Bristol West’s parent company, an A+ rating. But when you look at the customer ratings, Farmers Insurance Group scores below one-and-a-half stars out of five.
Customer Complaint Ratio
The NAIC rate insurance providers according to the number of complaints they receive each year. On average, the customer complaint ratio is 1, with lower figures receiving fewer complaints and vice versa. Bristol West scored a 1.74 on this scale.
AM Best provides ratings for insurance companies based on their financial strength as well as their ability to meet its obligations to policyholders. Based on Bristol West Insurance's A financial strength rating, they are viewed as stable. Be aware that the rating is not a warranty.
Bristol West Insurance Features
Bristol West Insurance's offerings are fairly limited. However, when it comes to technology, they provide a decent amount of modern conveniences.
- Type of FeatureDescription
- Online ClaimsYou can opt to file a claim online, rather than calling the claims number, and follow its progress through the site.
- Mobile AppGet reminders about your upcoming bills with text alerts.
Bristol West Auto Coverage
It’s unclear what the full extent of coverage options are for Bristol West auto insurance customers. However, it does appear to provide the minimum required coverages for its customers, which can vary by state.
- Type of CoverageDescription
- Personal Injury ProtectionCovers losses in the event of bodily injury.
- UninsuredProtects you in case you get hurt in an accident with someone who does not have insurance.
- LiabilityCovers you when you’re at-fault in an accident.
Optional Insurance Features and Coverage
Bristol West Insurance does not go into detail about their extra feature and coverage options, but two options are mentioned.
- Type of OptionDescription
- Roadside AssistanceThose who opt for this feature can get towing or emergency roadside assistance when they need it.
- Auto Glass RepairThose who have this type of coverage can schedule an appointment and get cracks in their windshield repaired.
How to Make a Car Insurance Claim With Bristol West
If you need to make a claim for your auto insurance policy, you can call Bristol West Insurance's dedicated, toll-free phone number: 1-800-274-7865.
Contact Bristol West Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About the Author