iconribbonscore80

3.5/5

complaints

5/5

satisfaction

4/5

discounts

4/5

stability


pros

This is an iconPay or view your ID online, no login required
This is an iconSolid customer support features, like online bill pay and claims filing

cons

This is an iconUnclear what, if any, discounts Bristol West offers to its customers
This is an iconReceives regular complaints from customers
This is an iconMajority of their policy offerings are not made public, making it difficult to compare with other insurers

Bristol West Insurance is an insurance provider that trades exclusively in auto insurance. Coverage through their insurance is sold through insurance agents and brokers, rather than directly. Their insurance offerings are available in 37 states, as well as Washington D.C. Bristol West Insurance is a part of the Farmers Insurance Group, so it’s best suited for those who already have an account with Farmers Insurance Group and live in the designated states.

How Does Bristol West Auto Insurance Rate?

Customers seem to have more complaints about Bristol West than they do for the average insurer, according to the National Association of Insurance Commissioners (NAIC). But the company is on solid ground when it comes to being able to pay out for claims. Still, doing business with Bristol West may not be in your best interest if you value solid customer service.

Customer Satisfaction Rating

Bristol West is not accredited by the Better Business Bureau, and thus does not have its own rating. The BBB does give Farmers Insurance Group, Bristol West’s parent company, an A+ rating. But when you look at the customer ratings, Farmers Insurance Group scores below one-and-a-half stars out of five.

Customer Complaint Ratio

Bristol West

The NAIC rate insurance providers according to the number of complaints they receive each year. On average, the customer complaint ratio is 1, with lower figures receiving fewer complaints and vice versa. Bristol West scored a 1.74 on this scale.

Financial Strength

AM Best provides ratings for insurance companies based on their financial strength as well as their ability to meet its obligations to policyholders. Based on Bristol West Insurance's A financial strength rating, they are viewed as stable. Be aware that the rating is not a warranty.

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Bristol West Insurance Features

Bristol West Insurance's offerings are fairly limited. However, when it comes to technology, they provide a decent amount of modern conveniences.

  • Type of Feature
    Description
  • Online Claims
    You can opt to file a claim online, rather than calling the claims number, and follow its progress through the site.
  • Mobile App
    Get reminders about your upcoming bills with text alerts.

Bristol West Auto Coverage

It’s unclear what the full extent of coverage options are for Bristol West auto insurance customers. However, it does appear to provide the minimum required coverages for its customers, which can vary by state.

  • Type of Coverage
    Description
  • Personal Injury Protection
    Covers losses in the event of bodily injury.
  • Uninsured
    Protects you in case you get hurt in an accident with someone who does not have insurance.
  • Liability
    Covers you when you’re at-fault in an accident.
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Optional Insurance Features and Coverage

Bristol West Insurance does not go into detail about their extra feature and coverage options, but two options are mentioned.

  • Type of Option
    Description
  • Roadside Assistance
    Those who opt for this feature can get towing or emergency roadside assistance when they need it.
  • Auto Glass Repair
    Those who have this type of coverage can schedule an appointment and get cracks in their windshield repaired.

How to Make a Car Insurance Claim With Bristol West

If you need to make a claim for your auto insurance policy, you can call Bristol West Insurance's dedicated, toll-free phone number: 1-800-274-7865.

Contact Bristol West Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best and the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author


expert-profile

Devon Delfino is an independent journalist based in the Pacific Northwest. She earned her Bachelor of Science degree in journalism from Boston University. Her personal-finance reporting has been featured in publications such as the L.A. Times, Teen Vogue, Mashable, MarketWatch, CNBC and USA Today, among others.


sources