Bristol West Auto Insurance Review: Quotes and Service (2023)

MoneyGeek rates Bristol West as an average insurer, with a score of 75 out of 100. Bristol West has an excellent customer satisfaction score and above-average scores for financial stability and discounts but is near below-average for affordability and average for complaints. Those interested in rideshare insurance may want to consider Bristol West, part of Farmers Insurance Group.


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Advertising & Editorial DisclosureLast Updated: 1/26/2023
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Offers rental car and/or travel reimbursement, roadside assistance and rideshare insurance
Excellent customer satisfaction rating and strong financial stability
Helpful customer support features, like online bill pay, claims filing and flexible payment options


Limited discounts available
No unique coverages


Bristol West holds a strong reputation among customers, as reflected in MoneyGeek’s rating of five out of five for customer satisfaction. For customer complaints, though, Bristol West has an average score.

To learn more about Bristol West and other auto insurance providers, we recommend that you read MoneyGeek’s resources on the cheapest car insurance companies and the best car insurance companies. You can also use our auto insurance company comparison toolto help you compare insurers and decide which company is right for you.

How Does Bristol West Rank for Customer Service?

Customers seem to have more complaints about Bristol West than they do for the average insurer, according to the National Association of Insurance Commissioners (NAIC). But the company is on solid ground when it comes to being able to pay out for claims. Still, doing business with Bristol West may not be in your best interest if you value solid customer service.

Customer Satisfaction Rating

Bristol West is not accredited by the Better Business Bureau, and thus does not have its own rating. The BBB does give Farmers Insurance Group, Bristol West’s parent company, an A+ rating. But when you look at the customer ratings, Farmers Insurance Group scores below one-and-a-half stars out of five.

Customer Complaint Ratio

Bristol West

The NAIC rate insurance providers according to the number of complaints they receive each year. On average, the customer complaint ratio is 1.00, with lower figures receiving fewer complaints and vice versa. Bristol West scored a 1.74 on this scale.

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Discounts Offered by Bristol West That Can Help You Save

Using discounts may result in lower premiums. Bristol West offers some of the most common discounts available on the market, such as paperless, safe driving and bundling discounts. You can also get a discount for setting up automatic payments, which is not common among insurers.

Unfortunately, there are no discounts through Bristol West for paying in full, good student or multiple car although many of its competitors offer them.

Compare Bristol West Directly With Other Car Insurance Companies

You can use our resources to see if Bristol West is more ideal than other insurance providers. Our comparison tool compares Bristol West and other leading insurance providers in terms of customer service, pricing and standout coverages. The tool can also lead you to additional resources to help you further compare these insurers.

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Does Bristol West Offer Broad or Unique Coverage?

Just like all other auto insurance companies, Bristol West offers liability insurance, comprehensive, collision insurance and property damage coverage. Bristol West also offers common add-on coverages like emergency roadside assistance and rental car and/or travel reimbursement. Rideshare insurance is also available through Bristol West.

Unfortunately, Bristol West does not offer any unique coverage add-ons like other companies, such as mechanical breakdown insurance or custom parts.

What Online Auto Insurance Tools Does Bristol West Offer?

Bristol West Insurance's offerings are fairly limited. However, when it comes to technology, they provide a decent amount of modern conveniences.

  • Type of Feature
  • Online Claims
    You can opt to file a claim online, rather than calling the claims number, and follow its progress through the site.
  • Mobile App
    Get reminders about your upcoming bills with text alerts.

Financial Strength

AM Best provides ratings for insurance companies based on their financial strength as well as their ability to meet its obligations to policyholders. Based on Bristol West Insurance's A financial strength rating, they are viewed as stable. Be aware that the rating is not a warranty.

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How to Make a Car Insurance Claim With Bristol West

If you need to make a claim for your auto insurance policy, you can call Bristol West Insurance's dedicated, toll-free phone number: 1-800-274-7865.

Contact Bristol West Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.

About the Author

Devon Delfino headshot

Devon Delfino is an independent journalist based in the Pacific Northwest. She earned her Bachelor of Science degree in journalism from Boston University. Her personal-finance reporting has been featured in publications such as the L.A. Times, Teen Vogue, Mashable, MarketWatch, CNBC and USA Today, among others.