Updated: December 29, 2025
Advertising & Editorial Disclosure
Shelter ranks 16th for full coverage affordability and 16th for minimum liability coverage with average rates of $113 and $48 monthly, respectively.
Shelter earns 15th place nationwide for overall customer satisfaction, though it doesn't particularly stand out in agent service and forum reviews.
Want to hear what customers actually say? We compiled opinions from policyholders across the web. Read More.
Shelter ranks 14th nationally, placing it as a moderately strong option among the nation's best car insurance companies. The company earns a top-five ranking for coverage choices and performs well in affordability, finishing 15th.
This represents a 40-year-old male driver with good credit and no driving violations. The company's ranking for you will depend on your profile and coverage needs.
| Overall Score | 4.4 | 14 |
| Customer Experience | 4.41 | 15 |
| Coverage | 4.33 | 5 |
| Affordability | 4.41 | 15 |
MoneyGeek's rating of Shelter draws from thousands of quotes, customer surveys and research into all the available coverages as detailed in our methodology.
Actual policyholder experiences reveal a company with strengths in customer service but inconsistencies in claims handling. Shelter earned J.D. Power's top customer satisfaction ranking in the Central region for seven consecutive years, with customers praising local agents who provide personalized attention, yet negative reviews frequently cite unexpected rate increases without clear justification, policy non-renewals immediately following first claims and unprofessional adjuster behavior during active claims.
Real policyholders share their experiences with Shelter Insurance below.
★★★★★ (5 stars) | Posted by LocalOfficeAdvantage "I've had many auto and home insurance companies over the years but Shelter has been amazing. Local offices mean I receive personal attention and my agent actually knows who I am. Very very happy with Shelter and I will never switch to another company." |
★★★★★ (5 stars) | Posted by TwentyYearCustomer "Had home and auto with Shelter for 20 years and they still consistently come in with the best rates and deductibles. My agent is responsive and helpful. Been through a few claims and they handled everything fairly and professionally." |
★★★★☆ (4 stars) | Posted by CompetitivePricing "Shelter gave me the most competitive rates when I was shopping around. The agent was very responsive and explained all my options clearly. Haven't had any major issues and the local service is definitely a plus." |
★★★★★ (5 stars) | Posted by JDPowerWinner "Shelter earned the J.D. Power top ranking in the Central region and I can see why. My agent provides excellent service and claims have been handled professionally. Very satisfied customer." |
★★★★★ (5 stars) | Posted by LocalPersonalService "The local office provides personal service you can't get from big national companies. My agent knows my name, remembers my family and genuinely cares about my coverage needs." |
★★★★★ (5 stars) | Posted by TwentyYearLoyalty "Had home and auto with Shelter for 20 years. They consistently offer good rates and my agent is always responsive. Been through several claims and they handled everything fairly." |
★★★★☆ (4 stars) | Posted by RoadsideIncluded "Roadside assistance is included with my liability-only policy which is unusual. Used it twice this year and response times were good. Nice to have that coverage built in." |
★★★★☆ (4 stars) | Posted by NewCarReplacement "Shelter includes new car replacement coverage which gave me peace of mind on my recent vehicle purchase. Costs a bit more but worth it for comprehensive protection." |
★★★★☆ (4 stars) | Posted by MidwestRates "For Midwest drivers, Shelter's rates are very competitive. Shopped around extensively and they came in lower than most for the same coverage levels." |
★★★★☆ (4 stars) | Posted by ClaimProcessedFairly "Had a collision claim and Shelter processed it fairly and efficiently. Adjuster was knowledgeable and professional. Got my settlement within three weeks." |
★★☆☆☆ (2 stars) | Posted by RateHikeRetiree "They raised my rates without me having filed a claim. I'm a senior citizen and retired on a fixed income. The salesman was very responsive but I will definitely change insurance carriers in six months because of this unexpected increase." |
★★☆☆☆ (2 stars) | Posted by PolicyCanceledAfterClaim "Shelter cancelled my policy because I filed claims. So basically they want you to pay for insurance and not file a single claim. I've been paying premiums for years and the first time I actually need them they drop me. That's crazy." |
★☆☆☆☆ (1 star) | Posted by RudeAdjusterHangup "Got rear ended and the adjuster was RUDE. She wouldn't respond to calls or texts for weeks. The new agent they assigned won't answer my calls, texts or emails about when they're settling my claim. When he finally answered he said the systems are down and then hung up on me while I was asking a question." |
★★☆☆☆ (2 stars) | Posted by RateHikeNoReason "My rates increased without any explanation. No claims filed, no violations, nothing changed. Called to ask why and got vague answers about market conditions. Very frustrating." |
★★☆☆☆ (2 stars) | Posted by PolicyNonRenewal "Shelter decided not to renew my policy because I filed claims. That's literally what insurance is for. Pay premiums for years and the first time you need them, they drop you." |
★★☆☆☆ (2 stars) | Posted by BillingErrorConfusion "Shelter charged me for coverage I already paid for in full. Took multiple calls over several weeks to get it straightened out. Their billing system needs work." |
★☆☆☆☆ (1 star) | Posted by AdjusterHangUp "My adjuster hung up on me while I was asking a question. When I called back she wouldn't answer. Had to escalate to a supervisor to get any response. Completely unprofessional." |
★☆☆☆☆ (1 star) | Posted by PolicyAutoCharged "Shelter kept charging me for a policy I intended to cancel. Thought I cancelled but apparently something didn't process. Getting refunded took forever and multiple escalations." |
★☆☆☆☆ (1 star) | Posted by ClaimDraggedMonths "My claim has dragged on for months with no resolution. The adjuster is unresponsive and I can't get clear answers about when I'll receive payment. Absolutely terrible experience." |
★☆☆☆☆ (1 star) | Posted by OpenedClaimsForQuestions "Called with a simple policy question and they opened a claim on my record. Now I have multiple claims showing that were never actual claims. This has affected my ability to get quotes elsewhere." |
Reddit users and forum members have mixed experiences with Shelter's rates, claims and customer service. Many drivers like the competitive pricing and working with local agents, but some complain about unexpected rate increases and inconsistent claims handling.
Common complaints include Shelter unexpected auto rate increases without clear explanation, inconsistent car accident claims adjuster quality, and customers reporting being charged for auto policies they intended to cancel.
Here's what real customers are saying about their experiences on forums:
General thoughts on auto pricing initially are positive with competitive car insurance rates, but sudden rate increases without clear explanation impact long-term value, according to forum users:
"My only gripe is that they increased premiums this year by roughly 15%. I reached out to a broker to shop around and it appears Shelter was still cheaper than anything she could find."
"To my understanding when you sign up with a insurance company you are locked into that price until renewal. I had the insurance on my car and my grandson's. for 1 month. and the next month the rates went up over 100.00."
"I was with them for over 20 years. Needed insurance for my daughter and they wanted to hike our rates on all our vehicles. Wouldn't work with us at all. So we switched to progressive which gave us much lower rates."
Most customers report mixed experiences with how Shelter handles auto accident claims, with quality varying greatly by adjuster and vehicle damage complexity:
"I've been with shield of Shelter for over 10 years. I was hit in a hit and run accident and they took care of everything and my rates did not increase. I'm extremely satisfied with their auto insurance policies."
"I totaled my 2017 Lincoln. No other cars were involved and there were no injuries to me or anyone else. The adjuster doesn't return calls and when I call him he has to call his supervisor before he can do anything. He continually blames the collision center holding my car for the delays."
"I got rear ended by one of their clients almost two months ago, the agent handling my claim was RUDE! She wouldn't respond to calls or text until last week when she turned my claim over to another agent because my truck was deemed totaled. The new agent won't answer my calls, text, or emails on when they are going to settle my claim."
"Have only used it once after I hit a deer, but they were easy to work with and paid my claim quickly."
Agent service shows wide variation based on local office quality, with many customers praising local agent relationships for auto insurance while criticizing corporate customer service:
"As for customer service, I have always gone through a local agent to do any paperwork/interactions. I have his cellphone number so he is easy to contact 24/7. I have never had a bad customer service interaction because there are no robots or national call centers involved."
"When my husband had a wreck they were fair in their assessment of the value of the vehicle. We had a good experience with working with them."
"I call customer service department, and they tell me they can't help me. I really would like to know what their job is if they can not assist customers."
Shelter's digital resources receive mixed feedback, with customers noting difficulties with auto insurance website navigation and system functionality:
"Customers appreciate the clear communication and friendly service but dislike the unexpected rate increases and difficult website navigation."
"Everything on the phone system is oriented to auto insurance."
Customer feedback highlights concerns with Shelter’s rate practices and policy handling, raising trust issues despite favorable industry ratings:
"I got Shelter in April of 2024. In July of 2024 my wife got into a crash. I called Shelter and attempted to file a claim. They said my policy had lapsed due to non-payment! Excuse me? I signed the paperwork for automatic payments, and they took out the first 2 months perfectly fine."
"If you have only liability with Shelter you're screwed! Claims work against you. The adjuster I had in one accident claim sided with a jerk."
People report issues with auto coverage understanding and car insurance policy setup, with customers finding gaps between what they expected and what was actually covered:
"I always carried rental car coverage but when I asked for a rental I was told I didn't have it."
"I had insurance with them for many many years. I had insurance on six vehicles and maintain a good driving record. A car ran into the side of my truck when changing lanes. However, my shelter adjuster stated that they would not pay the extra labor charge to repair aluminum even though Farmers said they would. It ended up costing me 1200 dollars out of my pocket because the Shelter adjuster wouldnt pay as they should have."
Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.
Shelter works best for drivers with a DUI, seniors, adult drivers and those with newer or older cars seeking affordable coverage. However, young drivers and those with bad credit should look elsewhere for better rates.
Compare how Shelter aligns with your profile below.
| Overall Score | 4.2 | 18 |
Shelter car insurance costs range from $44 to $976 monthly, depending on your profile and coverage choices. We've broken down national costs by age group, gender, coverage level, credit score and driving record.
| $264 | $3,172 | -4% | 22 |
Shelter is much more expensive for most driver categories, including young drivers, those with accidents, speeding tickets, bad credit, low income and older vehicles. Adult drivers will also find higher rates. Review how affordable Shelter is for your driving category compared to other regional competitors below.
| Adult Drivers | $47 | $111 | -7% | 15 |
| Drivers With A DUI | $66 | $146 | -34% | 5 |
| Drivers With An Accident | $65 | $141 | -14% | 12 |
| Drivers With A Speeding Ticket | $54 | $124 | -13% | 12 |
| Drivers With Bad Credit | $97 | $237 | -3% | 23 |
| Drivers With Low Income | $60 | $144 | -6% | 18 |
| Drivers With Newer Cars | $57 | $133 | -17% | 9 |
| Drivers With Old Cars | $43 | $101 | -4% | 15 |
| Senior Drivers | $49 | $116 | -21% | 8 |
| Young Drivers | $115 | $269 | 1% | 20 |
*All profiles are modified based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers represent those aged 25 and under, adults 26 to 64 and seniors 65 and older. Older vehicles change the vehicle age to 2007, and newer vehicles change it to 2025.
Shelter offers 14 car insurance discounts, with average savings of up to 20%.
Multi-Policy/Bundle | Up to 20% | Must have two or more policies with Shelter (auto and home/property/life insurance bundled) | Available nationwide |
Multi-Car | Up to 20% | two or more vehicles on same policy | Found nationwide |
Good Student | Variable | If you are a student with good grades (class rank, GPA, or academic honors), you must qualify before age 19; renewable for unmarried full-time students under 25 | Found nationwide |
Safe Driver | Up to 20% | Accident and violation-free for past three years, may increase after six years | Available nationwide |
Pay in Full | Up to 12% | Pay premiums in full every six months or annually instead of monthly | Throughout the nation |
Loyalty Discount | Variable | Renewing policies based on number of years policy has been in force | Available nationwide |
Prior Carrier Tenure | Variable | New customers based on length of time prior auto insurance policy was in force | Available nationwide |
Passive Restraint (Airbags) | Variable | If your car has factory-installed airbags | Found nationwide |
Accident Prevention Course | Variable | Primary driver completes approved accident prevention/defensive driving course | Available nationwide |
Driver Training Course | Variable | Every driver in household under age 21 completes approved driver's education course | Qualifying states only |
Prior Coverage Selection | Variable | Based on selected limit of liability coverage on prior auto insurance policy | Throughout the nation |
Evidence of Continuous Insurance | Variable | Vehicles with active prior coverage when switching to Shelter | Throughout the nation |
Vehicle Tenure | Variable | Based on number of years you have owned the vehicle | Available nationwide |
Companion Other Vehicles | Variable | If you have other qualifying Shelter non-private passenger vehicle policies | Available nationwide |
Shelter ranks 15th in overall customer satisfaction in MoneyGeek's customer experience study. It performs well in agent service.
Still, claims handling generates more complaints than average.
Customers generally view Shelter’s buying process favorably, pointing to the support of independent agents and the personal service offered through local offices.
Even so, some customers report billing discrepancies after purchase, with one customer stating they were quoted one price but charged much more, leading to disputes with agents.
The company offers online tools and mobile app access, though some customers describe the website as feeling "dated" and difficult to navigate. Rate increases are a common complaint, with long-term customers reporting unexpected premium jumps without claims history.
Policy management reviews are mixed: some customers value the personal service from local agents, while others voice frustrations with billing issues and slow customer support.
Customers appreciate the ability to bundle multiple insurance products and the variety of discount options available. However, several customers describe poor customer service experiences, particularly when dealing with billing disputes or policy changes.
The company offers various payment options and online account management, though some customers report difficulties with website navigation and limited authority from customer service representatives to resolve complex issues.
Claims handling shows the largest variation in customer experiences with Shelter. Some customers praise the company's claims service, with one stating "Shelter took care of it no questions asked. Super friendly, and personable company."
However, many negative reviews focus on delayed communication and investigation practices. Multiple customers report accusations of fraud for routine claims, with one describing being subjected to "under oath interrogation with a lawyer and a court reporter" simply for hitting an animal. Processing delays are frequently mentioned, with customers reporting weeks or months of waiting for claim resolution.
Several customers describe adjusters as unresponsive, with one stating it "takes forever for adjusters to return calls and emails." The company's investigation approach appears aggressive, with customers reporting being immediately suspected of fraud even for straightforward claims like vehicle theft or animal strikes.
Shelter ranks well for financial strength from all industry rating agencies, but in J.D. Power studies, the company finishes average or below average in most areas.
AM Best Financial Strength | A (Excellent) | A++ to D- | Demonstrates strong ability to meet financial obligations and pay claims |
AM Best Long-Term Credit Standing | Not Available | aaa to d | Long-term credit rating isn't publicly disclosed |
S&P Global Financial Strength | Not Available | AAA to D | S&P rating hasn't been publicly disclosed |
Moody's Financial Strength | Not Available | Aaa to C | Moody's rating hasn't been publicly disclosed |
J.D. Power Auto Claims Satisfaction | Not Available | 1,000-point scale | Not included in national claims satisfaction studies |
J.D. Power Digital Service Experience | Not Available | 1,000-point scale | It is not included in digital service studies |
J.D. Power Auto Insurance Shopping Study | Not Available | Out of 1,000 | Not included in shopping studies |
J.D. Power Overall Customer Satisfaction | #1 Central Region | Out of 1,000 | Ranked #1 in Central Region seven times since 2016 |
NAIC Auto Complaints | 0.38 | 1.00 is average | Far fewer complaints than expected |
Shelter provides liability, comprehensive and collision coverage like other major insurers. The company also offers these additional add-on options:
New Car Replacement | Replaces your new car with a brand new one of the same year, make and model if totaled | Included in all policies; applies to cars with fewer than 15,000 miles and less than one year old |
Road Assist Coverage | 24/7 roadside assistance including fuel, flat tire, lockout, battery jump-start and towing services | Includes Lyft ride voucher if your vehicle is towed; two levels of coverage available; up to $100 per incident |
Temporary Transportation Coverage | Pays for the cost of renting reliable transportation while your car is being fixed after an accident | May also apply in case of theft; rental car reimbursement coverage |
GAP Insurance | Pays the difference between the comparable value of your vehicle and the amount you still owe on your loan | Up to policy limits; protects against being upside down on car loan if vehicle is totaled |
Auto Loss of Use Coverage | Provides a single lump sum payment when your car is in the shop following a covered loss | Different from rental car coverage; offers coverage in many different amounts |
Disability Income Coverage | Provides weekly payment if you're disabled and unable to work as result of a covered auto accident | Up to one year of payments; applies whether you were driver, passenger, or pedestrian |
Accidental Death Benefit | Provides payment to your estate if you or your spouse dies as result of car accident or being struck by a car | Coverage can be extended to other drivers or family members for additional premium |
You can bundle these insurance types with your auto policy or buy them separately:
Who Offers It? | Insurance Products |
|---|---|
Shelter (Directly Offered) | Auto, home, renters, motorcycle, RV, ATV, boat, umbrella, flood, condominium, mobile home, business |
Third-Party Partner | Identity theft protection (AmShield Insurance) |
Shelter excels in affordability, customer experience and coverage, earning 14th place for full and minimum coverage. Compare car insurance rates, do your research and decide on your coverage needs before buying to get the best deal.
Below are MoneyGeek's expert answers to frequently asked questions about Shelter car insurance:
Yes, Shelter is a legitimate car insurance company that secures 14th place in our comprehensive car insurance provider study. The insurer excels in coverage options, ranking fifth among all providers we evaluated.
Shelter isn't the top car insurance provider in any state, but it's in the top five in a good number of states where it's rated.
Shelter's average annual cost for adults is $580 for state minimum and $1,356 for full coverage. Rates range from $529 to $4,097 for minimum and $1,237 to $9,510 for full coverage.
Customer reviews indicate that the company has faced criticism over claim denials, with policyholders citing disputes about coverage interpretations and settlement amounts. Some report delays and the denial of what they believed were valid claims, though comprehensive industry data on this remains limited.
Note: This represents limited information based primarily on forum reviews.
Yes, Shelter offers competitive rates for certain high-risk drivers. The company ranks 5th overall for drivers with a DUI, making it an excellent choice for this group.
Shelter adjusts rates over time for several reasons. Repair costs and medical expenses climb with inflation, affecting claim payouts. The company also faces more claims from distracted driving and severe weather events. Modern vehicles pack expensive technology that costs more to repair or replace.
Your rate can change when Shelter updates its risk assessment for your area or when regulations shift. Personal factors matter, too. Changes to your credit score or moving into a different age bracket can affect what you pay.
Shelter isn't the best choice for young drivers. The company ranks 20th for affordability, charging an average of $269 monthly for full coverage.
MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.
Standard Driver Profile Used for Analysis
We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:
We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.
Company Rating System
We evaluated each insurer based on three main factors:
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. He has analyzed the insurance market for over five years, conducting original research for insurance shoppers. His insights have been featured in CNBC, NBC News and Mashable.
Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!
He writes about economics and insurance, breaking down complex topics so people know what they're buying.
