The Hartford ranks 10th nationally, among the moderately strong best car insurance companies for most drivers. The company excels in coverage options and affordability, offering competitive rates and comprehensive policy features. This ranking reflects a 40-year-old male driver with good credit and no driving violations. The Hartford's ranking for your profile depends on your coverage needs.
The Hartford Car Insurance Review
Updated: September 18, 2025
Advertising & Editorial Disclosure
Key Takeaways
The Hartford ranks fourth for full coverage affordability and sixth for minimum liability coverage, with average rates of $116 and $62 monthly, respectively.
The Hartford ranks 13th nationwide for overall customer satisfaction, which places it behind many competitors despite its established agent network and industry reviews.
The Hartford earns sixth place for coverage options, offering features like new car replacement coverage and a vanishing program that reduces your deductible over time.
The Hartford Car Insurance Ratings
| Overall Score | 3.97 | 10 |
| Customer Experience | 4.11 | 13 |
| Coverage | 3.63 | 6 |
| Affordability | 3.96 | 9 |
Who Is The Hartford Car Insurance Best and Worst For?
The Hartford works best for drivers with bad credit, those with a DUI, drivers with low income and owners of older cars seeking affordable coverage. You should skip The Hartford if you're a young or a senior driver.
Compare how The Hartford stacks up for your profile below.
Data filtered by:Results filtered by:
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Age Group:Adult Drivers
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Gender:Female
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Coverage Level:100/300/100,000 - 1000 comp_coll
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Credit Alignment:Below Fair
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Driving Record:At Fault Accident ($1000-$1999 Prop Dmg)
| Overall Score | 4.24 | 6 |
The Hartford Car Insurance Ratings by State
The Hartford doesn't rank within the top five insurance companies in any of the 51 states and territories we analyzed. While it may not lead in state rankings, The Hartford offers specialized coverage options and has built a reputation for serving specific customer segments across the country.
| Arizona | 4.12 | 8 |
*Ratings are based on a 40-year-old male driver with good credit and no driving violations who insures a 2012 Toyota Camry.
The Hartford Car Insurance vs. Competitors
Below you can compare how The Hartford car insurance stacks up against national competitors:
The Hartford vs. GEICO | 3.97 vs. 4.34 | GEICO's affordability and customer experience make it a better overall option than The Hartford. |
The Hartford vs. State Farm | 3.97 vs. 4.15 | Despite having a slightly higher coverage score, State Farm is still the better option due to affordability and customer experience. |
The Hartford vs. AAA | 3.97 vs. 3.79 | The Hartford is the more balanced option overall, beating AAA in our categories of cost and coverage. |
The Hartford vs. Allstate | 3.97 vs. 3.78 | The Hartford edges out Allstate primarily due to a higher affordability score. |
The Hartford vs. USAA | 3.97 vs. 4.86 | USAA is a much stronger overall option than The Hartford for those who qualify, beating it in all three of our categories. |
The Hartford vs. Travelers | 3.97 vs. 4.5 | Travelers is a stronger option for most drivers, earning higher scores in all of our categories. |
The Hartford vs. Farmers | 3.97 vs. 3.86 | The Hartford beats Farmers mainly due to a higher affordability score, despite Farmers' top ranked coverage. |
How Much Does The Hartford Car Insurance Cost?
Your profile and coverage needs determine where you'll fall in The Hartford's car insurance costs range of $50 to $1,382 monthly. To find the best rate for your situation, check the national costs below by age group, gender, coverage, credit score and driving record.
Data filtered by:Results filtered by:
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Age Group:Adult Drivers
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Gender:Female
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Credit Alignment:Below Fair
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Driving Record:At Fault Accident ($1000-$1999 Prop Dmg)
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Coverage Level:100/300/100,000 - 1000 comp_coll
| $259 | $3,107 | -25% | 6 |
The Hartford Car Insurance Rates by Driver Category
Young drivers, senior drivers and those with speeding tickets will find The Hartford much more expensive than other cheapest car insurance companies. Below you can review how affordable The Hartford is for your specific driving category.
| Adult Drivers | $65 | $122 | 3% | 7 |
| Young Drivers | $188 | $364 | 23% | 13 |
| Senior Drivers | $104 | $167 | 17% | 11 |
| Drivers With An Accident | $108 | $190 | 11% | 10 |
| Drivers With A DUI | $105 | $192 | -9% | 6 |
| Drivers With A Speeding Ticket | $92 | $167 | 13% | 11 |
| Drivers With Bad Credit | $145 | $276 | -7% | 9 |
| Drivers With Low Income | $92 | $166 | -4% | 6 |
| Adult Drivers | $69 | $128 | 7% | 9 |
| Drivers With Newer Cars | $77 | $141 | 1% | 7 |
| Drivers With Old Cars | $52 | $96 | -10% | 6 |
*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.
The Hartford Car Insurance Rates by State
The Hartford's monthly rates vary from $69 to $128 across different states. The company doesn't rank within the top five most affordable insurers for any of the 51 states and territories. You can review The Hartford's affordability and pricing for your area below.
| Arizona | $69 | $128 | -3% | 7 |
*Rates are based on a 40-year-old male driver with good credit, no driving violations and a 2012 Toyota Camry.
The Hartford Car Insurance Discounts
The Hartford offers multiple discounts for AARP members through its exclusive auto insurance program, with potential savings averaging $577 for members who switch. The company provides both standard discounts and AARP-specific benefits that stack to help lower your premium. Here's what The Hartford offers:
AARP Membership | Up to 10% | Must be an AARP member age 50 or older | Not available in CA, FL |
Multi-Policy/Bundle | Up to 12% auto, 20% home | Bundle auto with home, condo or renters insurance | Not available in CA, FL |
TrueLane Program | Up to 15% enrollment, up to 40% renewal | Download app, enroll within 60 days of policy start | Not available in CA |
Clean Driving Record | Up to 10% | Maintain clean driving record for 5 consecutive years | Not available in CA, FL |
Defensive Driving Course | Up 5% | Complete approved course like AARP Smart Driver | 3-year discount; course approval varies by state |
Paid-in-Full | Up to 10% | Pay 6-month premium in advance | Not available in CA, FL |
Online Quote | Up to 8% | Start and complete quote online | Not available in CA, FL |
Vehicle Safety Features | Variable | Anti-lock brakes, airbags, anti-theft devices | Not available in CA, FL |
Good Student | Variable | Students 16-25, full-time enrollment, B average or better | Availability varies by state |
Hybrid/Electric Vehicle | Variable | Own qualifying hybrid or electric vehicle | Not available in CA, FL |
Multi-Car | Variable | 2+ vehicles on same policy at same address | Not available in CA, FL |
Driver Training | Variable | Complete approved driver education course | Available for drivers under 21 (under 25 in GA) |
The Hartford Car Insurance Customer Reviews and Reputation
The Hartford ranks 13th in overall customer satisfaction in MoneyGeek's comprehensive customer experience study. Customer reviews highlight that the company excels in agent service quality, with policyholders frequently praising knowledgeable representatives and personalized attention. Claims handling generates more complaints than average, with customers citing longer processing times and communication gaps during the claims process.
The following sections break down buying, policy management and claims process experiences based on MoneyGeek's research.
Buying Process Experience
The Hartford offers online quotes and phone-based purchasing, with representatives who understand the specific needs of older drivers. The AARP partnership provides automatic discounts and benefits that aren't available elsewhere. The buying process emphasizes explaining coverage options clearly, with less pressure to complete purchases quickly. Representatives are trained to discuss age-specific concerns like medical payments coverage and the importance of higher liability limits for asset protection.
Policy Management
The Hartford's website and mobile app provide standard policy management features, though the interface is designed with older users in mind, featuring larger text and simpler navigation. Many customers prefer phone contact for policy changes, and representatives are patient and thorough in explaining options. The company offers unique features like RecoverCare, which covers extended recovery costs after accidents and New Car Replacement coverage.
Claims Experience
The Hartford's claims handling focuses on providing extra support that older drivers often need after accidents. The company offers 24/7 claims reporting and assigns dedicated claim representatives who stay with your case throughout the process. RecoverCare benefits help with expenses that standard policies don't cover, like transportation to medical appointments and household assistance during recovery.
The Hartford Car Insurance Industry Customer Satisfaction Ratings
The Hartford ranks well for financial strength from all industry rating agencies, but in J.D. Power studies, the company has mixed results. Here are The Hartford's scores from industry agencies.
AM Best Financial Strength | A+ (Superior) | A++ to D- | Superior ability to meet financial obligations and pay claims |
AM Best Long-Term Credit Standing | aa- | aaa to d | High credit quality with positive outlook |
S&P Global Financial Strength | N/A | AAA to D | Not Rated |
Moody's Financial Strength | N/A | Aaa to C | Not Rated |
J.D. Power Auto Claims Satisfaction | 701/1,000 | 1,000-point scale | Slightly above average (industry average: 697) |
J.D. Power Digital Service Experience | 688/1,000 | 1,000-point scale | Below average (9th place) |
J.D. Power Auto Insurance Shopping Study | 654/1,000 (13th of 18) | Out of 1,000 | 13th out of 18 companies with a better than average experience |
J.D. Power Overal Customer Satisfaction | 645/1,000 | Out of 1,000 | Mixed results, above average in some regions and below in others |
NAIC Auto Complaints | 0.40 | 1.00 is average | Much fewer complaints than expected |
The Hartford Car Insurance Reddit and Forum Customer Satisfaction
The Hartford customers on Reddit and online forums praise the company's excellent service for older drivers through their AARP partnership, competitive rates for mature customers and specialized features like accident forgiveness and new car replacement.
Common complaints include limited appeal for younger drivers with higher rates, occasional claim processing delays and digital tools that feel dated compared to more tech-forward insurers.
Here's what real customers are saying about their experiences on forums:
Pricing and Value
Competitive rates for drivers over 50, especially AARP members, but less attractive for younger customers:
"The Hartford gave me great rates through AARP that beat most other companies. At 65, I'm finally in the sweet spot where my age works in my favor for insurance pricing."
“Looked at The Hartford when I turned 30 and their rates were way higher than GEICO or Progressive. Seems like they really focus on older drivers and price everyone else out.”
Claims Processing
Generally fair claim handling, though processing times can be slower than some competitors:
"The Hartford handled my collision claim professionally. Fair settlement, no disputes over coverage, though it did take about three weeks longer than I expected to get everything resolved."
"Had a comprehensive claim for storm damage and The Hartford paid everything without question. The adjuster was thorough and knowledgeable, even if the process felt a bit slow."
Customer Service
Solid customer service that particularly caters to older customers' preferences:
"The Hartford reps are patient and explain things clearly without talking down to me. As someone who prefers talking to real people over using apps, I appreciate their approach."
"Customer service is good but feels geared toward an older demographic. They spend time explaining things thoroughly, which is nice if you want that level of service but slow if you just need quick answers."
Digital Experience
The Hartford mobile app receives moderate ratings with 4.8 out of 5 on the Apple App Store and 4.7 out of 5 on Google Play. The app works for basic functions but lacks modern features:
"The Hartford's app handles the basics fine, viewing policies, making payments, accessing ID cards. It's not fancy, but it's reliable and straightforward to use."
Trust and Reputation
Strong brand trust, particularly among older customers who value stability and tradition:
"The Hartford has been around forever and has a solid reputation. At my age, I want an established company that'll be there when I need them, not some flashy startup."
"Trust The Hartford's financial stability and their focus on mature drivers. They understand what older customers want: reliable service without gimmicks or constant changes."
Coverage Options
Good coverage options with features that appeal to older drivers, though younger customers may find better value elsewhere:
"The Hartford offers practical coverage options like accident forgiveness and new car replacement that make sense for my situation. Not flashy, just solid protection."
REVIEWS ON FORUMS AREN’T A PERFECT GAUGE
Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, the National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.
The Hartford Car Insurance Coverage Options
The Hartford provides standard auto insurance coverage like other major insurers, including liability, comprehensive and collision protection. Additional coverage options from the insurer include:
Accident Forgiveness | First accident won't increase your rates if you maintain clean driving record for five consecutive years with The Hartford | Earned, not purchased; requires a 5-year clean record; not available in California |
Disappearing Deductible | Reduces collision deductible over time for maintaining clean driving record; rewards safe drivers | Perfect for experienced drivers; gradual reduction; not available in California |
New Car Replacement | Replaces totaled new car with same make, model, and equipment within 15 months or 15,000 miles | No depreciation deduction; standard with most policies; covers new vehicles only |
RecoverCare | Pays for house cleaning, transportation, cooking, and daily life services if injured in covered accident | Up to $2,500 coverage; ideal for 50+ drivers; varies by state availability |
Roadside Assistance (RESCUE 1-800) | 24/7 towing, jump-start, flat tire service, lockout assistance, fuel delivery nationwide | About $8 per year; up to 100 miles towing; 40,000+ service providers |
Covers rental car costs while your vehicle is being repaired after covered collision or comprehensive loss | Less than $10 monthly; up to $50 daily, $1,500 per claim; requires comprehensive/collision | |
Lifetime Car Repair Assurance | Guarantees workmanship on repairs for life of vehicle when using Hartford's 1,600 authorized repair shops | Lifetime guarantee; 1,600 authorized shops; quality assurance on repairs |
TrueLane Telematics | Smartphone app tracks driving habits to reward safe driving with premium discounts | Up to 15% participation discount; up to 40% renewal savings; monitors speed, braking, phone use |
AARP Membership Discount | Automatic discount for AARP members on auto insurance premiums | Up to 10% AARP discount; exclusive to members 50+; requires $20 annual AARP membership |
Bundle Discount | Savings when combining auto with home, condo, or renters insurance policies | Save over $800 annually; up to 5% auto, 20% home discount; simplified policy management |
Other The Hartford Insurance Coverage Options to Consider
You can bundle these insurance types with your auto policy or buy them separately:
Who Offers It? | Insurance Products |
|---|---|
The Hartford (Directly Offered) | Auto insurance (aarp program), home insurance (aarp program), condo insurance, renters insurance, business owner's policy (bop), general liability insurance, professional liability insurance, workers' compensation, commercial property insurance, commercial auto insurance, cyber insurance, employment practices liability insurance, commercial umbrella insurance, group life insurance, group disability insurance, voluntary benefits, commercial flood insurance |
Third-Party Partner | Pet insurance, surety & fidelity bonds, management liability Insurance, inland marine insurance |
The Hartford Auto Insurance Review: Bottom Line
The Hartford is a reliable and reasonably affordable insurance provider with extensive add-on coverage options. Compare quotes from multiple insurers, research your coverage needs and choose the right coverage level before purchasing.
The Hartford Car Insurance Reviews: FAQ
Here are MoneyGeek’s expert answers to frequently asked questions about The Hartford car insurance:
Does The Hartford insurance have a good reputation?
Yes, The Hartford is a legitimate car insurance company that ranks 10th place in our comprehensive car insurance provider study. The company excels in coverage and affordability categories.
Where is The Hartford the best car insurance company?
The Hartford is not a top company in any states according to our study, but can be a strong option overall.
How much does The Hartford car insurance cost on average?
The Hartford charges adults an average of $720 annually for state minimum coverage and $1,334 for full coverage. Annual premiums range from $596 to $7,905 for minimum coverage and from $1,081 to $13,643 for full coverage.
Is The Hartford known for denying claims?
Customer feedback indicates that The Hartford faces criticism for claim denials. Policyholders report issues including delayed payments, disputed coverage interpretations and challenges with property damage assessments. Some customers describe frustrating experiences with claims representatives and lengthy resolution processes. These reports represent limited perspectives, and comprehensive industry data on their claims practices remains unavailable for complete evaluation.
Note: This represents limited information based primarily on forum reviews.
Is The Hartford a good option for high-risk drivers?
The Hartford offers competitive rates for drivers with a DUI, ranking fifth for full coverage, making it an excellent choice for this high-risk category.
Does The Hartford raise car insurance rates over time?
Yes, The Hartford raises car insurance rates over time due to inflation impacting repair and medical expenses, higher claim frequencies from distracted driving and severe weather, plus increasing vehicle technology costs. Rate adjustments also reflect updated regional risk evaluations, regulatory changes and personal factors like credit modifications or age-related risk category shifts.
Is The Hartford good for young drivers?
Yes, The Hartford does increase car insurance rates over time. The Hartford isn't suitable for young drivers, ranking 13th for affordability with costly premiums.
How We Rated The Hartford Car Insurance
MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.
Standard Driver Profile Used for Analysis
We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:
- Age: 40 years old, male
- Vehicle: 2012 Toyota Camry LE
- Driving history: Clean record
- Annual mileage: 12,000 miles
- Credit rating: Good
- License status: Valid and active
- Insurance history: Currently covered with no previous claims
We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.
Company Rating System
Our evaluation process weighted three key factors:
- Cost (60% weight): We compared quotes across multiple driver profiles within each city, measuring how competitively each insurer prices its policies against local competitors.
- Customer satisfaction (30% weight): We analyzed customer feedback from multiple sources, including Google reviews, J.D. Power ratings, AM Best scores and online forums like Reddit, to assess overall service quality and customer experience.
- Coverage variety (10% weight): We evaluated each provider's coverage options, considering the breadth of available policies and any unique benefits or features.
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. With over five years of experience analyzing the insurance market, he conducts original research and creates tailored content for all types of buyers. His insights have been featured in publications like CNBC, NBC News and Mashable.
Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!
Passionate about economics and insurance, he aims to promote transparency in financial topics and empower others to make confident money decisions.
sources
- Apple App Store. "The Hartford Ratings and Reviews." Accessed October 17, 2025.
- Google Play. "The Hartford - Apps on Google Play." Accessed October 17, 2025.