Updated: November 25, 2025
Advertising & Editorial Disclosure
NYCM ranks second for full coverage affordability and fourth for minimum liability coverage with average rates of $58 and $25 monthly, respectively.
NYCM ranks seventh nationwide for overall customer satisfaction, maintaining solid performance through reliable agent service and positive customer forum reviews across industry forums.
NYCM earns the eighth spot for coverage options, providing specialized protection like accident forgiveness programs and emergency roadside assistance with towing coverage.
NYCM ranks among the best car insurance companies with competitive rates and strong customer service. The insurer balances affordable premiums with comprehensive coverage options for different drivers.
This only represents a 40-year-old male driver with good credit and no driving violations and the company's ranking for you will depend on your profile and coverage needs.
| Overall Score | 4.62 | 1 |
| Customer Experience | 4.62 | 7 |
| Coverage | 3.57 | 8 |
| Affordability | 4.80 | 4 |
NYCM offers savings for drivers with old cars or newer cars, and drivers with an accident or DUI. Drivers with bad credit should look elsewhere for better rates.
| Overall Score | 4.55 | 3 |
NYCM car insurance costs range from $24 to $416 monthly, depending on your profile and coverage choices. We've broken down national costs by age group, gender, coverage type, credit score and driving record to help you make the best decision.
| $98 | $1,179 | -47% | 3 |
NYCM is one of the most affordable car insurance companies for adult drivers, young drivers, those with accidents, DUIs, speeding tickets, low income and drivers with both newer and older cars. Below you can review how affordable NYCM is for your specific driving category.
| Adult Drivers | $25 | $58 | -41% | 4 |
| Drivers With a DUI | $39 | $85 | -65% | 2 |
| Drivers With an Accident | $25 | $58 | -55% | 2 |
| Drivers With a Speeding Ticket | $35 | $78 | -36% | 4 |
| Drivers With Bad Credit | $64 | $141 | -27% | 7 |
| Drivers With Low Income | $30 | $70 | -44% | 4 |
| Drivers With Newer Cars | $32 | $74 | -46% | 2 |
| Drivers With Old Cars | $18 | $42 | -52% | 1 |
| Senior Drivers | $38 | $80 | -27% | 6 |
| Young Drivers | $39 | $97 | -56% | 4 |
*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.
NYCM offers 18 car insurance discounts, with average savings of up to 25% depending on your driving profile, involvement in programs and your area. Check out its offerings:
Multi-Policy/Bundle | Up to 20% | Must have 2+ policies with NYCM (auto + home/renters/umbrella/mobile home/condo) | Available in New York State |
Multi-Car | Varies | 2+ vehicles on policy at same address | Available in New York State |
Good Student | 10% | Students aged 16-24, B average (3.0+ GPA), full-time high school, college, or university enrollment | Available in New York State |
Student Away at School | Varies | Student 24 or younger, away at school without vehicle, residing 100+ miles from home | Available in New York State |
Claim Free | 2.5% | No claims submitted for 5 consecutive years (regardless of previous carrier) | Available in New York State |
Homeownership | Varies | Own a house, mobile home, condominium, or co-op (regardless of insurer) | Available in New York State |
Senior Discount (65+) | Up to 5% | Over age 65, insured with NYCM, meets Claim Free Discount qualifications | Available in New York State |
New Car | Up to 12% | Vehicles of current or upcoming model year, not previously titled, applies to collision coverage | Available in New York State |
Anti-Theft Devices | Up to 25% | Built-in anti-theft systems, alarms, active/passive disabling devices, VIN etching, vehicle recovery systems | Available in New York State |
Passive Restraints | Varies | Factory installed motorized safety belts and/or one or more airbags | Available in New York State |
Advanced Safety Features | Varies | Forward collision warning, lane departure, back-up camera, other advanced safety features | Available in New York State |
Daytime Running Lights | Varies | Vehicle equipped with daytime running lights | Available in New York State |
Driver's Education | Varies | Drivers under age 21 who completed approved driver education course | Available in New York State |
Accident Prevention Course | Varies | Completion of approved accident prevention/defensive driving course | Available in New York State |
Commercial Driver License (CDL) | Varies | Current/active CDL license, claim-free and violation-free for previous 5 years | Available in New York State |
EFT/Auto-Pay | Varies | Enrolled in electronic funds transfer (auto-pay) for premium payments | Available in New York State |
Paid in Full | Varies | Pay 12-month premium in full on policy effective date | Available in New York State |
inControl Telematics | Varies | Participation in NYCM's safe driving tracking program for 6 months | Available in New York State |
NYCM earned seventh place in customer satisfaction in MoneyGeek's comprehensive customer experience study. Customer reviews highlight the company's strong agent service and responsive support team, though claims processing generates more complaints than other areas.
Digital tools receive positive feedback for ease of use, but some customers report slower claim resolution times than expected. Based on our research, we break down the buying, policy management and claims process experiences below.
Customer reviews consistently highlight NYCM's competitive pricing, with many describing rates as "unbelievable" and lower than competitors.
The application process through independent agents is quick and straightforward, with same-day approvals common. But online quotes are not available, requiring contact with local agents. The company offers extensive discount opportunities for bundling, good driving records and various safety features.
Many report unexpected policy cancellations due to underwriting requirements that weren't clearly explained during signup, leaving them scrambling to find new coverage. Auto-pay customers describe billing errors where NYCM incorrectly claimed expired credit cards while continuing to charge the same cards for months.
When customers try to resolve issues, they face hour-plus phone wait times and difficulty reaching the right person. Some praise individual representatives for being helpful once connected, but getting through remains a major frustration.
Customer claims experiences vary. Satisfied customers describe smooth, stress-free processes with helpful representatives who guide them through each step, quick resolutions, and fair settlements that exceeded expectations.
Dissatisfied customers report months-long delays for simple claims like windshield repairs, adjusters who don't show up for scheduled appointments and settlement amounts far below expectations.
NYCM ranks well for financial strength from all industry rating agencies, but in J.D. Power studies, the company finishes average or below average in most areas. Here are NYCM's scores from industry agencies.
AM Best Financial Strength | A+ (Superior) | A++ to D- | Strong financial stability and reliable claim payments |
AM Best Long-Term Credit Standing | a+ (Excellent) | aaa to d | Excellent creditworthiness |
S&P Global Financial Strength | Not Rated | AAA to D | N/A |
Moody's Financial Strength | Not Rated | Aaa to C | N/A |
J.D. Power Auto Claims Satisfaction | Not Available | 1,000-point scale | N/A |
J.D. Power Digital Service Experience | Not Available | 1,000-point scale | N/A |
J.D. Power Auto Insurance Shopping Study | Not Available | Out of 1,000 | N/A |
J.D. Power Overall Customer Satisfaction | First in New York | Out of 1,000 | Top-ranked auto insurer in New York for customer satisfaction |
NAIC Auto Complaints | 0.32 | 1.00 is average | 68% fewer complaints than average for its size |
Reddit users praise NYCM's competitive rates, personalized service and strong claims handling. Drivers appreciate the 24/7 customer service and agent relationships. Some customers cite renewal rate increases and policy restrictions as concerns.
Common complaints include rate increases at renewal, windshield repair delays and strict eligibility requirements for driver's licenses and vehicle registration. Customer service wait times vary.
Here's what real customers are saying about their experiences on forums:
General thoughts on pricing initially are positive, but rate increases over time affect long-term value, according to forum users:
"I got a quote from NYCM insurance that is about $600 less than Erie. I am curious if anyone has any experience with them. Also, how does it work with their renewals, do they jack up the rates like others?"
"I've had NYCM for three years now and basically zero increase."
Most customers report positive experiences with claims handling, though some face delays with specific types of claims:
"I've had one claim for a pop-up camper that was damaged and way, way upstate NY. They treated that exactly like you'd want a claim to be treated."
"Safelite did replace my windshield yesterday, more than three weeks after I filed my claim. I was forced to drive my car illegally and unsafely for three weeks, putting my family and the general public at risk."
Agent service receives praise, but call center experiences are mixed, with some customers reporting long wait times:
"The general consensus around NYCM was skewed positive, with multiple policyholders citing the company's strong customer service as a main reason for staying."
"Truly the worst experience I've ever had with someone else's insurance. The amount of money they have made me shell out because of THEIR policy holder hitting ME & being 100% at fault. AWFUL customer service. Their wait times are an hour plus right now to get through for even basic help."
"I have NYCM and have never had a problem. Only one claim in 15 years, and they paid quickly. My rates only go up a few dollars yearly."
NYCM's online resources are limited compared to larger insurers, with no online quote system available:
"NYCM may not be best for a tech-savvy home or car owner looking to manage their insurance needs online or through a mobile app. Online quotes are not available, either."
As is the case with many regional insurers, trust varies widely, with some customers having excellent long-term relationships while others report policy issues:
"This is a stay-away from insurance company. It is the most sued company in NY, and its ratings are less than 2.2, which is the worst. If you need them, call your lawyer first because you will need one."
People appreciate the available coverage options and discounts, but note limitations compared to larger national insurers:
"NYCM offered many discounts for multiple cars, drivers (even young drivers at a great rate) and also home insurance for which I am covered."
"New York Central Mutual is a solid car insurance option. Rates are reasonable. I added a third vehicle to our policy last year and only pay $40 a month. The process to add another vehicle to the policy is easy."
Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.
NYCM provides standard coverages like other top insurers, including liability, comprehensive and collision protection. The company also offers additional add-ons such as:
New Car Replacement | Pays the cost of a new model year equivalent vehicle if your car is totaled, up to 120% of the MSRP of the totaled vehicle | Available for vehicles less than 3 years old; up to 120% of MSRP coverage |
OEM Parts Replacement | Covers the repair cost of using Original Equipment Manufacturer parts when available, excluding glass losses | Available for vehicles less than 10 years old; requires comprehensive coverage |
Emergency Roadside Assistance | Provides 24/7 towing and roadside assistance service throughout the United States, including jump starts, fuel delivery, and lockout service | 24/7 service; multiple package options; nationwide coverage |
Transportation Expense (Enhanced) | Enhanced coverage for rental vehicle or other transportation costs when your vehicle is undriveable due to a covered loss | Higher daily limits available; maximum 30 days; standard $40/day option |
Personal Articles Coverage (Enhanced) | Enhanced coverage for personal belongings damaged in your vehicle, including electronics, musical instruments, and other valuables | No deductible; secondary to existing coverage; higher limits available beyond base $100 |
Optional Basic Economic Loss (OBEL) | Provides additional coverage on top of the no-fault Personal Injury Protection limit for medical expenses and lost wages | Most common coverage is $25,000; extends PIP benefits |
Supplementary Uninsured/Underinsured Motorist | Extends uninsured motorist coverage to accidents occurring outside of New York State with higher limits available | Out-of-state coverage; higher limits than statutory minimums; most common is $100,000/$300,000 |
Here are other insurance types you can bundle with auto coverage or buy separately:
Who Offers It? | Insurance Products |
|---|---|
NYCM (Directly Offered) | Auto Insurance, home insurance, motorcycle insurance, RV/trailer insurance, commercial business insurance (BOP for 200+ business classes), umbrella insurance, renters insurance, mobile home insurance, condominium insurance |
Third-Party Partner | Partner Flood insurance (Wright Flood), boat insurance (AMIG), yacht insurance, personal watercraft, classic car insurance (Hagerty), special events insurance, off-road vehicles, bicycle insurance, collector cars, identity theft protection, wedding/event insurance |
NYCM excels in affordability, customer experience and coverage, earning strong rankings in our study. It ranked second overall for full coverage and fourth for minimum coverage. We recommend you compare quotes and decide on coverage needs before buying to get the best deal.
MoneyGeek's expert answers to frequently asked questions about NYCM car insurance:
Yes, NYCM is a legitimate car insurance company that secured our top overall ranking in our comprehensive provider study. The company excels in affordability, making it attractive for budget-conscious drivers.
NYCM doesn't rank first in any state or territory.
NYCM costs adults an average of $314 annually for state minimum coverage and $706 for full coverage. Annual premiums range from $284 to $1,930 for minimum coverage and $652 to $4,181 for full coverage.
Customer feedback shows NYCM maintains reasonable claims handling practices. Policyholders don't report widespread denial patterns across review platforms and industry sources.
NYCM works well for high-risk drivers, ranking second overall for drivers with accidents and DUIs. The company offers rates below market averages.
Yes, NYCM raises rates over time. Inflation drives up repair and medical costs, while distracted driving and severe weather increase claims. Rate adjustments also reflect updated risk assessments for your location, regulatory changes and personal factors like credit score or age.
NYCM works well for young drivers, ranking fourth for overall affordability with competitive rates at $97 monthly for full coverage.
MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.
Standard Driver Profile Used for Analysis
Our team used a baseline driver profile to ensure consistent rate comparisons:
We then modified specific variables like age, driving record, credit score and military status to determine which insurers offer the best rates for different drivers. Minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.
Company Rating System
Our evaluation weighted three important factors:
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. With over five years of experience analyzing the insurance market, he conducts original research and creates tailored content for all types of buyers. His insights have been featured in publications like CNBC, NBC News and Mashable.
Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!
He writes about economics and insurance, breaking down complex topics so people know what they're buying.
