Updated: October 8, 2025
Advertising & Editorial Disclosure
NJM Insurance earns 13th place for full coverage affordability and 18th for minimum liability coverage with monthly rates of $109 and $67, respectively.
The company excels in customer satisfaction, ranking 2nd nationwide thanks to strong agent support and positive customer forum reviews across multiple platforms.
NJM Insurance ranks eighth for coverage variety, providing specialized options like accident forgiveness and new car replacement coverage for comprehensive protection.
NJM Insurance ranks 15th overall nationally, placing it as a moderately strong choice among the best car insurance companies. The provider has good customer experience (ranking second) and coverage options (ranking eighth).
But this only represents a 40-year-old male driver with good credit and no driving violations and the company's ranking for you will depend on your profile and coverage needs.
| Overall Score | 3.92 | 15 |
| Customer Experience | 4.93 | 2 |
| Coverage | 3.57 | 8 |
| Affordability | 3.47 | 17 |
NJM Insurance works best for young drivers, drivers with a DUI, drivers with bad credit and drivers with low income who typically face higher premiums elsewhere. Adult drivers and senior drivers should look elsewhere for more competitive rates.
| Overall Score | 4.37 | 8 |
NJM Insurance monthly premiums vary widely from $41 to $364 based on your personal profile and coverage choices. We've analyzed national car insurance costs by age group, gender, coverage level, credit score and driving record to help you understand which provider is most affordable for you.
| $130 | $1,557 | -30% | 7 |
NJM Insurance will be much more expensive on average for most drivers, including young drivers, seniors and those with accidents or speeding tickets. You'll likely find better rates with other car insurance companies. Below you can review how affordable NJM Insurance is for your driving category.
| Adult Drivers | $87 | $137 | 57% | 18 |
| Drivers With a DUI | $105 | $166 | -24% | 9 |
| Drivers With an Accident | $93 | $148 | 31% | 18 |
| Drivers With a Speeding Ticket | $105 | $166 | 53% | 18 |
| Drivers With Bad Credit | $139 | $213 | 25% | 13 |
| Drivers With Low Income | $83 | $136 | 23% | 13 |
| Drivers With Newer Cars | $80 | $127 | 7% | 14 |
| Drivers With Old Cars | $66 | $106 | 38% | 16 |
| Senior Drivers | $93 | $144 | 47% | 18 |
| Young Drivers | $135 | $216 | 15% | 13 |
*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.
NJM offers 14 car insurance discounts, with average savings of up to 12% depending on your driving profile, involvement in programs and your area. Check out its offerings:
Multi-Policy/Bundle | 15% | Must have auto + homeowners, condo, or renters insurance | Available in all coverage states |
Multi-Car | Variable | 2+ vehicles on same policy at same address | Available in all coverage states |
Good Student | Variable | Students aged 16-22, B average (3.0+ GPA), honor roll or Dean's List, full-time enrollment | Available in all coverage states |
Defensive Driving | Variable (3 years) | Complete approved defensive driving course, minimum 6 hours | New Jersey only |
New Car | Variable | Vehicle 2 model years old or newer | Available in all coverage states |
Full Coverage | Variable | Both comprehensive and collision coverage | Available in all coverage states |
Paid in Full | Variable | Pay annual premium in full vs. monthly payments | Available in all coverage states |
Paperless | Variable | Sign up for paperless delivery of documents | CT, OH, PA only |
Vehicle Safety | Variable | Anti-theft devices, anti-lock brakes, passive restraints | Available in all coverage states |
Mature Driver | Variable | Drivers over certain age who complete qualified course | CT, MD, OH, PA only |
SafeDrive Program | Variable | Participate in telematics program with smartphone app | Available in all coverage states |
NJM Insurance earned second place in overall customer satisfaction in MoneyGeek's comprehensive customer experience study. Customer reviews highlight the company's responsive agent service and user-friendly digital platforms. Feedback shows more complaints than average related to claims processing delays and settlement disputes.
Customers report positive experiences with NJM's buying process, with many noting "reasonable rates and professional handling" during the initial quote process. Representatives are described as "knowledgeable staff, very courteous and professional" who are "always professional and informative" in explaining coverage options.
The staff demonstrates "knowledge and expertise in explaining options to save money while maintaining coverage." Some customers report confusion about eligibility requirements, with one noting they were told 18 days after switching that they needed to change their driver's license to qualify for certain coverage.
NJM's policy management capabilities are notably limited compared to industry standards. The company "lacks a mobile app capable of policy management" and while it has an "online policy portal, the system doesn't allow for policy changes."
This limitation caused NJM to "lose points due to limited availability and lack of functional mobile tools" in industry ratings. Tech-savvy customers are often "disappointed that NJM's only mobile app is for tracking driver behavior" through their SafeDrive program rather than policy management.
NJM has received J.D. Power certification for providing "An Outstanding Auto Claims Experience" seven years in a row, with claims reporting available "24 hours a day, seven days a week." Many customers praise the claims process, describing adjusters as "wonderful" and noting "claim was processed in a very timely manner."
Some negative experiences exist, with complaints about unresponsive adjusters, claims taking "over eight months unresolved," and poor communication, particularly affecting non-English speaking customers who received "no language assistance."
NJM ranks well for financial strength from all industry rating agencies, but in J.D. Power studies, the company finishes average or below average in most areas. Here are NJM's scores from industry agencies.
AM Best Financial Strength | A+ (Superior) | A++ to D- | Superior ability to meet financial obligations and pay claims |
AM Best Long-Term Credit Standing | aa (Superior) | aaa to d | High credit quality |
S&P Global Financial Strength | Not Available | AAA to D | Not rated by S&P Global |
Moody's Financial Strength | Not Available | Aaa to C | Not rated by Moody's |
J.D. Power Auto Claims Satisfaction | 782/1,000 | 1,000-point scale | Ranked #1 in the nation (2024 study) |
J.D. Power Digital Service Experience | Not Available | 1,000-point scale | Not included in 2024 digital experience study |
J.D. Power Auto Insurance Shopping Study | 721/1,000 | Out of 1,000 | Ranked #1 in Mid-Atlantic region (2025 study) |
J.D. Power Overall Customer Satisfaction | 711/1,000 | Out of 1,000 | Ranked 2nd in Mid-Atlantic region (2024 study) |
NAIC Auto Complaints | 0.05 | 1.00 is average | Significantly fewer complaints than average (95% below average) |
Real customers share mixed experiences with NJM Insurance across Reddit and various review platforms, with praise for customer service quality but concerns about rate increases and claims handling inconsistencies.
Here's what real customers are saying about their experiences on forums:
Customer sentiment on pricing starts positive but deteriorates ly over time due to unexpected rate increases, according to forum users:
"We've had NJM for over 13 years, auto and homeowner's insurance. Rates have steadily increased over the years, which is understandable. HOWEVER, when we added our twin, 17 year old, newly licensed daughters to our policy, our annual premium went from $3,000 to $7700!!!"
"I've had NJM for auto and home for over 6 years. Was always the cheapest insurance by far. Never made a claim and have not had a vehicle incident in over 20 years... Out of the blue I get a renewal notice with a 25% premium increase."
Most customers report positive experiences with claims handling, though some express frustration with responsiveness and fairness:
"In early November, I unfortunately hit a deer on an interstate and totaled my vehicle. Frank (my claim rep) and the NJM Team help me process my claim efficiently and within 30 days my financial settlement was complete."
"After eight weeks of no satisfaction I had to reach out to the CEO after much discussion NJM admitted that my claim was improperly handled as a result I am spending $20K more for a new car when maybe mine could have been repaired."
Agent service receives generally positive feedback, though experiences vary by representative and situation:
"I had a very knowledgeable customer service representative. She was very pleasant to talk with. I have never had a bad experience with NJM. They are always there to help with whatever questions I had."
NJM's online platform receives mixed reviews, with limited mobile functionality being a common complaint among tech-savvy users:
"NJM's website is user-friendly and easy to navigate. However, tech-savvy customers might be disappointed that NJM's only mobile app is for tracking driver behavior and doesn't offer policy management."
"The website is a little clunky but navigable. Getting through to NJM feels like a full-time job when you need actual help with claims."
Long-term customers generally trust NJM despite recent rate concerns, though some question the company's transparency and commitment to loyal customers:
"30 year customer, by far the best financial services company I've had in all these years. Cars, houses, umbrella. Claims service top notch, rates excellent."
"Making loyal customers of 20+ years pay a premium due to electric car drivers is insane. NJM had a 17% increase that had zero to do with me. I work from home, my vehicle is 15 years old, never had a speeding ticket or accident, yet I had an increase."
Customers appreciate NJM's comprehensive coverage options but express serious concerns about value when claims are filed and premium adjustments that follow:
"So for a $900 claim that was paid out his insurance went up $1,400.00 per year. According to NJM their rates go up for any claim paid out over $500.00. An increase of that proportion is definitely price gouging."
"Get ready for price gouging. Raised my rates $30/month, yet all our cars got older. When we had a tree fall on our car in a windstorm, they did everything possible to not pay for parts claiming everything was a wear and tear item."
Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.
NJM Insurance provides the same standard coverages as other top insurers, including liability, comprehensive and collision protection. The company also offers additional add-ons such as:
New Car Replacement | Pays for a brand-new car if your new car is totaled or stolen within 12 months after purchase | Included automatically with full coverage; must be original owner with fewer than 1,000 miles at purchase and 15,000 miles at claim |
Pet Coverage | Pays up to $1,000 toward treatment for your dog or cat if injured in a covered car accident | Included automatically with comprehensive and collision coverage; covers pets riding in your vehicle |
Transportation Expense Reimbursement | Covers taxi, rideshare, or rental car costs while your vehicle is being repaired after a covered loss | Up to $100 per day, $4,000 total; included with full coverage; higher limits available for purchase |
Gap Insurance | Covers difference between loan/lease balance and insurance settlement if vehicle is totaled | Must be added within 30 days of adding vehicle to policy; doesn't cover deductibles, missed payments, or late fees |
Roadside Assistance | Emergency roadside services including towing, battery jump, flat tire assistance, and lockout service | Two options available: $75 or $125 per covered emergency; no deductible applies |
TNC (Rideshare) Coverage | Coverage for Transportation Network Company drivers during different phases of rideshare activity | Phase 2 and 3 coverage limited to reimbursement of difference between TNC and NJM deductibles |
SafeDrive Telematics Program | Usage-based insurance program that monitors driving behavior to provide discounts | Rewards safe driving with potential premium discounts; voluntary participation program |
Rental Car Coverage Enhancement | Higher rental reimbursement limits beyond standard coverage | Only available for vehicles with comprehensive coverage; increased daily and total limits |
Here are other insurance types you can bundle with auto coverage or buy separately:
Who Offers It? | Insurance Products |
|---|---|
NJM Insurance (Directly Offered) | Auto insurance, homeowners insurance, condo insurance, renters insurance, umbrella insurance, business insurance |
Third-Party Partner (American Modern) | Motorcycle insurance, ATV insurance, boat insurance, personal watercraft insurance, golf cart insurance, classic car insurance, utility vehicle insurance |
NJM Insurance ranks 15th overall nationally, making it a solid mid-tier choice for drivers. The company excels in customer experience (second place nationally) and coverage options (eighth place), but faces challenges with affordability (17th place).
We recommend you compare around, do your own research and decide on coverage needs before buying to get the best deal.
Below are MoneyGeek's expert answers to frequently asked questions about NJM car insurance:
Yes, NJM Insurance is a legitimate car insurance company that secured 15th place in our comprehensive car insurance provider rankings. The company particularly excels in customer experience, where it earned an impressive 2nd place finish among all insurers we evaluated.
NJM is not the number one car insurance provider in any state. The company ranks 15th overall nationally and operates primarily in New Jersey, Pennsylvania, Connecticut and Ohio.
NJM performs best in customer experience (second place nationally) and coverage options (eighth place), demonstrating excellent service quality despite ranking 17th for affordability overall.
NJM Insurance costs adults an average of $743 annually for state minimum coverage and $1,224 for full coverage. Annual premiums range from $490 to $2,837 for minimum and $856 to $4,366 for full coverage.
Customer feedback suggests NJM Insurance maintains reasonable claim approval practices without widespread denial patterns. Unlike some carriers, NJM doesn't face complaints regarding systematic claim rejections or questionable denial tactics, though individual experiences may vary.
Yes, NJM Insurance can be a solid choice for drivers with a DUI, ranking 9th overall for affordability among high-risk driver categories.
Yes, NJM Insurance raises rates over time due to inflation impacting repair and medical expenses, plus increased claims from distracted driving and severe weather. Rate adjustments also reflect updated risk assessments, regulatory changes, and individual factors like credit score shifts.
No, NJM Insurance isn't ideal for young drivers, ranking 13th for overall affordability with average monthly premiums of $135 for minimum coverage and $216 for full coverage.
MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.
Standard Driver Profile Used for Analysis
We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:
We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.
Company Rating System
Our evaluation process weighted three key factors:
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty Insurance Producer, is MoneyGeek's resident Personal Finance Expert. With over five years of experience analyzing the insurance market, he conducts original research and creates tailored content for all types of buyers. His insights have been featured in publications like CNBC, NBC News and Mashable.
Fitzpatrick holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He's also a five-time Jeopardy champion!
Passionate about economics and insurance, he aims to promote transparency in financial topics and empower others to make confident money decisions.
