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Mark Friedlander is Senior Director, Media Relations, at the [Insurance Information Institute (Triple-I)](https://www.iii.org/about-us/the-team/mark-friedlander) — the industry's leading nonprofit research and education organization — where he serves as a national spokesperson on insurance issues for broadcast, digital, and print media. He joined Triple-I in 2019 and was promoted to Senior Director in March 2025. His 30-plus years in the industry include a 13-year tenure as Head of Corporate Communications and Assistant Secretary at Main Street America Insurance, a $1.1 billion A-rated property/casualty carrier, as well as senior roles at Prudential Financial, HSBC Holdings, and Arthur Andersen LLP. Friedlander has held leadership positions across multiple insurance trade organizations, including Board Chair and President of the Insurance Marketing & Communications Association (IMCA), Communications Committee Chair at the Insurance Institute for Business & Home Safety (IBHS), and advisory board roles for the Independent Insurance Agents & Brokers of America's Trusted Choice and Agency Best Practices programs. His media appearances include The Washington Post, The New York Times, Bloomberg, CNN, Fox Weather, the Associated Press, Reuters, NPR, NBC News, ABC News, and CNBC, among many other national and regional outlets. Friedlander began his career as a sports reporter and editor covering the NFL and Big Ten Conference. He holds a bachelor's degree in journalism and public relations from The Ohio State University. **Education:** B.A., Journalism & Public Relations, The Ohio State University **Industry roles:** Board Chair & President, IMCA; Communications Committee Chair, IBHS; Advisory Board, IIABA Trusted Choice & Agency Best Practices programs **Role:** As a reviewer, Mark evaluates MoneyGeek's insurance content for factual accuracy, regulatory alignment, and industry terminology, drawing on his experience as a national spokesperson for the insurance industry and his 30-plus years working across property/casualty insurance, financial services, and insurance trade organizations.

Deb Gordon, the co-founder and CEO of Umbra Health Advocacy, has held executive roles in health insurance and health care technology services. She authored a book titled “The Health Care Consumer’s Manifesto,” based on her research as a senior fellow at Harvard Kennedy School’s Mossavar-Rahmani Center for Business and Government. Her work has been published in JAMA Network Open, the Harvard Business Review blog, USA Today and RealClearPolitics, among others. Gordon is an Aspen Institute Health Innovators Fellow and an Eisenhower Fellow. She was a 2011 Boston Business Journal 40 Under 40 honoree and a volunteer at MIT’s Delta V start-up accelerator, the Fierce Healthcare Innovation Awards. She earned her bioethics degree from Brown University and her MBA with distinction from Harvard Business School.

Ethan Pew is a Clinical Assistant Professor of Marketing and Director of the Master of Science in Marketing program at the McCombs School of Business at The University of Texas at Austin. He specializes in consumer behavior, financial decision making, and market research. Pew is also a highly respected researcher and consultant in the financial and information technology sectors, offering strategic guidance and data-driven insights to established companies and startups. Additionally, he co-founded MarketingPhdJobs and has published research on examining differences in academic careers for men and women. Pew has held faculty positions at several universities and holds a Ph.D. in Marketing from the University of Colorado Boulder and a Bachelor of Business Administration in Finance from Texas McCombs.

Alvin Yam is a certified financial planner (CFP) with over 15 years of experience working with individuals and corporations. Before founding Paraiba Wealth Management, he was a director at HSBC and a financial consultant at Charles Schwab. Yam is MoneyGeek's expert consultant on wealth management and personal banking. Yam earned his bachelor's degree in political science from the University of California, San Diego, and his Master of Business Administration from Loyola Marymount University.

Ramsey Coulter has worked in the mortgage and credit industry for over 10 years. Currently a mortgage loan originator with CMG Home Loans, he specializes in helping first-time homebuyers navigate the mortgage process. Coulter is also a certified credit counselor at [Coulter Credit LLC](https://coultercredit.com/credit-repair-services/) and has been retained as an expert witness in numerous legal cases concerning credit and mortgage-related matters. His responsibilities as an expert include preparing detailed reports, participating in depositions and crafting rebuttal reports to counter opposing expert witness testimonies. Coulter holds a bachelor of science degree from West Chester University of Pennsylvania.