Amica Mutual Renters Insurance Review: Cost & Service (2024)

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ByMark Fitzpatrick
ByMark Fitzpatrick

Updated: May 22, 2024

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Does Amica Mutual Have Good Customer Service?

MoneyGeek’s Amica Mutual renters insurance review indicates that this provider scores highly in customer satisfaction. Amica Mutual has a relatively low National Association of Insurance Commissioners (NAIC) complaints index of 0.32 compared to the industry average of 1.00. This means that fewer complaints for the provider are received than the industry average.

Our scoring system incorporates financial stability ratings from A.M Best and affordability scores based on average rates in the industry. No data from J.D. Power surveys was available for this provider.

Customer Satisfaction Rating

Customer satisfaction ratings are important when choosing a renters insurance provider. No data from J.D. Power surveys was available for renters insurance with Amica Mutual, but the company has consistently received high J.D. Power ratings for their homeowners insurance policies.

Furthermore, the provider’s low NAIC complaints index of 0.32 shows that fewer customer complaints are reported for Amica Mutual than other renters insurance providers. This would seem to indicate that customers are relatively satisfied with their experience.

Amica Mutual has a NAIC complaints index of just 0.32, which means that Amica receives fewer customer complaints on average than other renters insurance companies. This is significant because a low complaints index indicates a high customer satisfaction record, and conversely, a high complaints index signifies that a company has low customer satisfaction ratings.

Financial Stability Rating

According to AM Best financial strength ratings, Amica Mutual received an A+ or superior ranking, meaning the company has a proven capacity to fulfill its obligations to policyholders. AM Best is an independent agency that ranks the financial stability of insurance companies with scores ranging from A++ to D, with A being the highest category.

What to Expect From Amica Mutual Renters Insurance

Amica Mutual has convenient online options for people who want to apply for a renters insurance policy on the web. MoneyGeek outlined how you can set up Amica Mutual renters insurance, file claims and manage your account.

Getting a quote

You can get a personalized Amica Mutual renters insurance quote online by using the quote tool or over the phone by calling Amica directly at 800-242-6422.

Customer support

Amica offers various customer support options including livechat, email and phone support.

Filing a claim

You can file claims online using the customer portal or call 800-242-6422 to report a claim. Amica Mutual also has a mobile app that you can use to file a claim and track its progress.

Canceling your policy

If you need to cancel your policy you can call phone support on 800-242-6422. You may be required to pay a cancellation fee.

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Amica Mutual renters insurance is available in all states except Alaska and Hawaii.

How Much Does Amica Mutual’s Renters Insurance Cost?

The average annual cost of renters insurance is $156 per year. However, actual rates vary depending on the coverage level purchased and the insurer. The appropriate coverage level will depend on the value of your personal property that will be covered under insurance.

To get a personalized Amica Mutual renters insurance quote, you can use the insurance quote tool on the company’s website or mobile app.

Personal Property Coverage
Annual Rate







For the average renter, a coverage level of $20,000 offers sufficient protection. However, it is best to calculate how much coverage you need based on the value of your personal property since this will determine the cost of your renters insurance policy.

You can use MoneyGeek’s personal property calculator to estimate the most appropriate coverage level for you.

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The cost of renters insurance largely depends on the coverage level purchased. Figuring out the appropriate coverage level will help you save on renters insurance premiums since you will not need to purchase a policy with more coverage than you require.

What Discounts Does Amica Mutual Offer?

Amica Mutual renters insurance offers policyholders up to five types of discounts which is the average number offered by most insurers. You can make your policy more affordable by taking advantage of the discounts available which include E-discounts for signing up for e-bills and electronic policy information.



If you sign up to receive policy news and bills electronically, you may qualify for the E-discount offered by Amica.

AutoPay Discount

Automating your payments can make you eligible for an Autopay discount.

Multi-Policy Discount

You can save up to 15% on your premiums if you get renters insurance and car insurance from Amica Mutual.

Loyalty Discount

You can qualify for a loyalty discount if you stay with Amica Mutual for more than two years.

Claim Free Discount

Policyholders who remain claim free for three or more years are eligible for a claim-free discount.

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Amica Mutual renters insurance discounts include multi-policy discounts. You can get a discount of up to 15% off the total cost when you purchase multiple policies. This means you can save significantly on your renters insurance costs if you purchase both car insurance and renters policies from Amica Mutual.

Which Coverage Types Does Amica Mutual Offer?

Amica Mutual renters insurance offers eight optional coverages which is higher than the average number offered by most insurers. Amica’s unique coverage options include computer coverage, which covers you in case your computer is damaged or lost due to a power surge, water damage or heat warping. You can also opt for flood or earthquake coverage as add-ons if you live in an area prone to those risks.

If you want a renters insurance policy with plenty of customizable coverages, Amica Mutual is a good option. This provider offers a wide range of optional coverages to suit different needs including earthquake and flood coverage.

Special Computer Coverage

This coverage offers protection in case your computer is damaged by a power surge, water damage or heat warping.

Water Backup

This coverage protects you in case of water or sewer backup or sump overflow/


You can get earthquake coverage as an add-on to your renters policy to be reimbursed if your property is destroyed by an earthquake.


Amica offers optional flood coverage to protect you in case your personal property gets damaged due to flooding.

Scheduled personal property

If you have high value items like antiques or jewelry, you can get this coverage to protect you in case of damage or loss.

Personal Property Replacement Cost

You can opt for this coverage if you want any lost or damaged goods to be reimbursed at the current cost or value.

Identity Theft

This coverage protects you in case your identity is stolen and used fraudulently.

Depending on the insurer you choose, some coverages may be included in your policy, available as optional add-ons or not available at all. This means it is important to ensure that you are getting all the standard coverages in your renters insurance before choosing a provider.

Some insurers will offer optional add-ons to your policy like flood and earthquake coverages while others will have them as separate policies. Always read the fine print to ensure you get all the renters coverages that you need.

Renters Insurance Coverages: What to Expect

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  • Personal Property Coverage
  • Personal Liability Coverage
  • Medical Payments Coverage
  • Additional Living Expenses (Loss of Use)
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Rarely Offered:
  • Flood Coverage
  • Earthquake Coverage
  • Insect or Bed Bug Coverage

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Amica Mutual does not disclose information for different coverage limits on their website, but you can receive a quote by contacting the renters insurance provider directly.

What Online Renters Insurance Tools Does Amica Mutual Offer?

Amica Mutual has a variety of convenient online tools and features that you can use for free to get a quote, file claims and manage your account. You can also get support online using the live chat feature on Amica’s website. The online portal allows policyholders to manage their accounts seamlessly including tracking claims online.

Online quote tool
Online portal
Mobile app

Other Amica Mutual Insurance Products

Amica Mutual offers different insurance products so you can purchase multiple policies from them and take advantage of multi-policy discounts to save on premiums.

Type of Product

Auto Insurance

Amica Mutual offers car insurance including policies for motorcycles and recreational vehicles.

Life Insurance

You can buy term or whole life insurance policies from Amica Mutual.

Marine Insurance

If you have a yacht or boat you can purchase marine insurance to cover damages or loss.

Pet insurance

Amica offers pet insurance to cover medical expenses if your pet gets ill or injured.

Flood insurance

Amica offers flood insurance to cover damages or losses to personal or business property resulting from floods.



To compare Amica Mutual to other renters insurance companies for quality and affordability, MoneyGeek analyzed Amica Mutual’s website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.

About Mark Fitzpatrick

Mark Fitzpatrick headshot

Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.

Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.