Travelers is excellent in meeting its financial obligations. Although it has an average customer satisfaction rating, it receives fewer customer complaints than other insurance providers.
With Travelers, you can purchase additional protection for your assets and save money through discounts. However, most of its coverages and discounts are commonly offered by other insurers.
Does Travelers Have Good Customer Service?
Travelers received an overall score of 87 out of 100 from MoneyGeek. While it has a perfect financial stability score and a high rating for affordability, its customer service is average.
When shopping for the best homeowners insurance, it’s important to take into account a company’s customer service. That way, you are assured of quality service in your time of need.
Customer Satisfaction Rating
Customer satisfaction indicates a company’s ability to provide quality service and follow through on claims. Travelers received a customer satisfaction score of 3.55 out of 5 from MoneyGeek. It also ranked within the top 20 homeowners insurance carriers on J.D. Power’s 2021 U.S. Home Insurance Study, receiving a score of 800 out of 1,000.
Customer Complaint Index
Customer satisfaction is also measurable through complaint scores from the National Association of Insurance Commissioners (NAIC). Travelers has a score of 0.42 on NAIC’s complaint index report. It’s much lower than the national median of 1.00, which means Travelers receives fewer complaints than the average insurer.
Financial Stability Rating
Travelers has an A++ rating from AM Best, an organization that assigns insurance providers a financial strength rating, indicating the company’s superior ability to meet its ongoing insurance obligations.
What To Expect From Travelers Homeowners Insurance
Choosing a homeowners insurance company can be challenging, especially for first-time buyers. To help you through the process, MoneyGeek outlined how to acquire, manage and cancel a Travelers homeowners insurance policy.
Getting a quote
Travelers has an online quote tool that you can use to obtain a personalized estimate. Alternatively, you can peruse the Travelers homeowners insurance quotes gathered by MoneyGeek in the next section.
If you have any billing or policy service questions, you can contact Travelers by calling 1-800-842-5075. Its customer service team is available to offer assistance 24 hours a day, 365 days a year.
Filing a claim
You can file a claim through the Travelers mobile app, online portal or claim center hotline at 1-800-252-4633.
Canceling your policy
To cancel your Travelers homeowners insurance policy, you need to call its customer service hotline at 1-800-842-5075. You can also cancel by mail.
Travelers lets policyholders file a claim through its mobile app or online portal. You may also call its claim center hotline at 1-800-252-4633, which is available 24 hours a day, every day.
You can purchase Travelers homeowners insurance in most states, except for the following:
How Much Does Travelers Homeowners Insurance Cost?
The average cost of homeowners insurance is $1,979 per year, but this can vary greatly based on the home’s location, age, construction type and other factors. As such, it’s best to talk to an agent or get a Travelers homeowners insurance quote online to determine how much you need to pay for a policy.
The cost of homeowners insurance depends on various factors, including your location, dwelling coverage amount, personal liability coverage and deductible.
A dwelling coverage of $250,000 is usually a good starting point, but it’s still best to determine how much homeowners insurance you need by assessing your home’s value. Additionally, you need to determine limits for other coverages, which can impact your monthly premium.
You can use MoneyGeek’s homeowners insurance calculator to estimate your insurance costs based on the coverage limits you need.
Home Insurance Calculator
These are annual estimates. Get a personalized quote to determine your costs.
The cost of rebuilding your home can often be expensive. While choosing a lower coverage limit and higher deductible can help reduce your monthly premium, you may end up paying more out of pocket if your home needs rebuilding or extensive repairs.
What Discounts Does Travelers Offer?
Travelers has five discount opportunities for homeowners insurance policyholders, lower than the industry average of seven. Although the majority of its discounts are commonly offered by competitors, Travelers has relatively rare discounts for home buyers and those with “green homes.”
Save up to 12% on Travelers homeowners insurance by bundling it with an auto insurance policy and three other policies from Travelers.
You are eligible for this discount if you purchased your home within 12 months prior to the policy effective date.
Travelers gives a discount if you have not experienced a loss within a specified time period.
Save money by having protective devices installed in your home. These include smoke detectors and fire alarms, interior sprinkler systems, home security systems or smart home technology.
Receive a discount of up to 5% if your home is a certified “green home” by the Leadership Energy and Environmental Design (LEED) organization.
Most insurance providers give you a discount if you insure your home and car with them. With Travelers, homeowners can save up to 12% by bundling multiple insurance policies, such as auto insurance and umbrella, pet insurance and boat.
Which Coverage Types Does Travelers Offer?
Travelers homeowners insurance includes the standard dwelling, personal property, personal liability and loss of use coverage. Aside from those, it offers six additional coverages, which is more than the industry average.
It’s worth noting that the optional coverages Travelers offers are mostly common, such as contents replacement cost and extended reimbursement coverage. However, its energy efficiency upgrade is relatively unique, covering the costs to repair, replace or rebuild with green materials after a covered loss.
You can check the chart below to find out more about the add-on coverages you can purchase from Travelers.
Contents Replacement Cost
This helps cover personal property losses depending on your replacement cost at the time of loss, with no deduction for depreciation.
It provides an additional amount of coverage to help repair or rebuild your home if your dwelling coverage is not enough to cover the cost to repair or rebuild after a covered loss.
Scheduled Personal Property
The Travelers Valuable Items Plus coverage provides higher limits and expanded protection for special classes of property, like jewelry and silverware.
Back-Up of Sewer or Drain
This helps cover the loss up to a specified dollar amount if water backs up from a sewer or drain within your home or if water discharges or overflows from your sump pump.
Cyber Event/ID Theft
With this, you get up to $25,000 to help cover expenses related to restoring your identity if it's used fraudulently.
Energy Efficiency Upgrade
This coverage provides additional protection that can help cover the costs to repair, replace or rebuild with green materials after a covered loss.
When shopping around for homeowners insurance, it’s important that you have the standard coverages. Among them are personal property, personal liability and loss of use coverage.
Depending on where you live, you may also need to purchase flood, earthquake or insect damage coverage. However, some you purchase as an endorsement or a separate policy. Travelers, in particular, doesn’t offer earthquake or insect coverage but does have a partnership with Neptune Flood to provide flood insurance to homeowners.
Ultimately, how much homeowners insurance coverage you need is up to you, but make sure that your policy includes the following standard coverages.
What Online Homeowners Insurance Tools Does Travelers Offer?
Companies can improve the customer experience with the availability of certain online tools and features. Travelers has several tools that policyholders can use to obtain quotes, manage policies and make payments.
Other Travelers Insurance Products
Aside from homeowners insurance, Travelers offers other insurance products. These include auto insurance, condo insurance, boat and yacht insurance, motorcycle insurance, landlord insurance, umbrella insurance, travel insurance and pet insurance. Keep in mind that bundling multiple policies from Travelers can get you a discount.
Type of Product
Travelers auto insurance offers unique discounts and add-on coverages, such as roadside assistance, accident forgiveness, new car replacement and gap insurance.
This protects your personal property and covers personal liability.
Boat and Yacht Insurance
Boat insurance from Travelers covers a loss or damage to your boat and financially protects you against injuries or damage caused by covered mishaps.
Travelers landlord insurance protects rental properties containing one to four units, including apartments, condominiums and single- or multi-family homes that you own or rent to others.
This provides additional liability coverage that can protect your assets like your home, car and boat.
Special Event Insurance
Travelers helps protect the investments you make for special events and provides coverage for anniversary parties, birthday parties and more.
Travel insurance from Travel Insured International via Travelers protects you from losses and unexpected events that happen while you’re traveling.
Travelers pet insurance, through the ASPCA Pet Health Insurance program, covers pet health for dogs and cats. These include wellness visits, accidents and more.
In partnership with Neptune Flood, you can protect your home and its contents from flood damage.
To evaluate Travelers as a homeowners insurance company, MoneyGeek analyzed the Travelers website, collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
- J.D. Power. "Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds." Accessed April 28, 2022.
- Travelers. "Homeowners Insurance." Accessed April 28, 2022.
- Travelers. "Home Insurance Coverage." Accessed April 28, 2022.
- Travelers. "Home Insurance Discounts." Accessed April 28, 2022.
- Travelers. "Contact Us." Accessed April 28, 2022.
- Travelers. "File a Claim." Accessed April 28, 2022.
- Travelers. "Personal Insurance Coverage You Can Count On." Accessed July 28, 2022.