Homesite is an affordable option for homeowners insurance, but has below average customer satisfaction ratings. With a MoneyGeek score of 77 out of 100, it's not among the top-rated homeowners insurance companies. However, Homesite is widely available and offers simple and convenient features that make it easy to manage your home insurance online.
Does Homesite Have Good Customer Service?
Homesite has a below-average customer satisfaction rating and received a MoneyGeek score of 77 out of 100 based on its financial stability, affordability and customer satisfaction ratings. Overall, Homesite scores high in affordability and financial strength but falls short in customer satisfaction. Customer service ratings indicate user experience, so it is an important factor to consider when choosing a homeowners insurance provider.
Customer Satisfaction Rating
Homesite homeowners insurance, with a J.D Power customer satisfaction score of 779 out of 1,000, ranks among the bottom tier companies for customer satisfaction. MoneyGeek gave this provider a customer satisfaction score of 3.00 out of 5. There are better homeowners insurance options if you are looking for quality service.
Customer Complaint Index
Homesite has a National Association of Insurance Commissioners (NAIC) Customer Complaint Index of 1.02, which is average compared to the national median of 1.00. This means that Homesite receives an average number of complaints compared to other insurance companies.
Financial Stability Rating
AM Best, which rates insurance companies based on their financial stability, gives Homesite an A rating (Excellent). Homesite scores well in financial strength and can meet its financial obligations to customers.
What to Expect From Homesite Homeowners Insurance
Homesite offers quick and convenient online tools to help you set up a policy, file a claim or cancel a policy. MoneyGeek outlines below the key steps to take when applying for a Homesite homeowners insurance quote or filing a claim.
Getting a quote
You can get a personalized Homesite homeowners insurance quote by filling in an application on the company website. You will get a quote in minutes and the option to start your policy immediately.
Homesite customer support is available via phone at 1-800-466-3748 or by email. Currently, Homesite does not have an online chat feature.
Filing a claim
You can file a claim online by logging into your account on the company website. You can also call a claims representative at 1-866-621-4823 to file a claim.
Canceling your policy
If you want to cancel your Homesite homeowners policy, you can do so online by logging into your user account and requesting a cancellation.
You can conveniently file a Homesite homeowners insurance claim online, 24/7. Simply log into your user account and file a claim. Alternatively, you can call the claims hotline at 1-866-621-4823 for assistance. Currently, there is no option for filing a claim in person.
Homesite is headquartered in Boston and its policies are available in all states, except:
- New Hampshire
How Much Does Homesite Homeowners Insurance Cost?
To find out the cost of Homesite homeowners insurance, you can get a personalized quote online based on your profile. The average cost of homeowners insurance is $1,979 per year, but this can vary depending on your location, age, coverage limits and other factors.
The cost of home insurance depends on a variety of factors, including location, replacement cost coverage, personal coverage and deductible amounts. Dwelling coverage limits of $250,000 may be sufficient for most owners, but MoneyGeek recommends that you calculate how much home insurance coverage you need based on the value of your home. You need to determine the appropriate coverage limits based on your needs.
Use MoneyGeek’s home insurance calculator to compare rates based on varying coverage limits.
Home Insurance Calculator
These are annual estimates. Get a personalized quote to determine your costs.
Choosing lower coverage limits will lower your home insurance premium. However, you risk not being fully protected if your home gets damaged and you need to rebuild. We recommend choosing coverage that will limit your out-of-pocket costs in case you need to rebuild.
What Discounts Does Homesite Offer?
Homesite advertises five discounts for its home insurance policy, which is less than the average most companies offer. Most of Homesite’s discounts are standard, including bundling and protective devices discounts, but it offers discounts to homeowners above a certain age. Homesite homeowners insurance discounts may vary from state to state.
Welcome Home Discount
Homesite offers homeowners who have just bought a home a discount on their homeowners premiums.
Drive Home Discount
If you bundle your home insurance and auto insurance, you will be eligible for a discount.
Moving In Discount
If you switch from a renters to a homeowners policy, Homesite will reward you with a moving in discount.
Gets Better With Age Discount
Homeowners may be eligible for a discount upon retiring or reaching a certain age. Eligibility requirements for this discount may vary depending on the state.
Safety First Discount
You can get a discount if you have installed safety or protective devices in your home, such as burglar alarms or sprinkler systems.
One way to save on premiums is by taking advantage of Homesite’s homeowners insurance discounts. The company offers discounts for bundling or buying multiple policies. If you combine your home and auto insurance policies, you can garner significant savings on your premiums.
Which Coverage Types Does Homesite Offer?
Aside from standard coverages for personal property, dwelling, loss of use and medical payments, Homesite offers up to six optional coverages, one less than the average most insurance companies offer.
Homesite homeowners insurance includes optional add-on coverage for flood and earthquake damage. You can include flood or earthquake damage in your policy as an add-on if you live in an area prone to these kinds of natural disasters.
You can customize your home insurance policy with optional coverages to suit your specific needs. Homesite offers the following optional coverages to choose from:
Scheduled Personal Property
Allows you to get additional coverage for valuables that cost more than your personal property limits.
Cyber Event /ID Theft
Reimburses you if your identity is stolen and used fraudulently, subject to specified policy limits.
Protects you against claims of libel, slander and invasion of privacy.
Gives you extra coverage for liability claims that go beyond your standard home policy’s limits.
Reimburses you for losses caused by floodwater.
Covers the cost of repairs to your home, personal property and additional living expenses due to earthquake damage.
Homeowners insurance companies may offer different coverages and benefits, so it’s important to choose a provider that offers all the standard coverages. It pays to compare quotes and coverage benefits between providers before settling on the best for your needs.
Coverages like earthquake and flood are mostly offered as add-ons or separate policies, so it is important to check your policy’s fine print to understand if they are included. Determine how much home insurance coverage you need before settling on a provider.
What Online Homeowners Insurance Tools Does Homesite Offer?
You can get a personalized Homesite homeowners insurance quote using the company’s convenient online tool. Policyholders can also manage their accounts, including making payments and filing claims, through the online portal on the Homesite website. However, Homesite does not have a mobile app yet.
Other Homesite Insurance Products
Homesite offers a variety of insurance products in addition to homeowners insurance, including auto, life, commercial and flood insurance. Bundling multiple Homesite policies can help you earn discounts on your premiums. MoneyGeek outlined Homesite’s insurance products below.
Type of Product
Homesite auto insurance offers different coverage options for different profiles. You can bundle this policy with your home insurance to get discounts on your premium.
Homesite life insurance policies protect your beneficiaries upon your passing.
You can get commercial insurance from Homesite to cover your employees, business property and liability.
Homesite offers flood insurance as a separate policy to cover flood damage to your home and personal property.
To evaluate Homesite as a homeowners insurance company, MoneyGeek analyzed the Homesite website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
- Homesite. "Products." Accessed April 29, 2022.
- Homesite. "Homeowners Insurance." Accessed April 29, 2022.
- Insurance Information Institute. "Facts + Statistics: Homeowners and Renters Insurance." Accessed April 29, 2022.
- J.D. Power. "Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds." Accessed April 29, 2022.
- NAIC. "Consumer Insurance Search Results." Accessed April 29, 2022.