Travelers Home Insurance Review: Pros & Cons, Ratings, & More | MoneyGeek

Overview of Travelers Home Insurance

In 1864, the first customer of Travelers Insurance paid a 2-cent premium to insure his four-block walk home. Since then, the company has added auto, workers' compensation, aircraft liability, and life insurance policies to its offerings, even opening an insurance school in 1903 and establishing a weather research center in 1956. In its century and a half, Travelers has gone on to become the 6th largest property casualty insurer in the country with a market share of over 3.8 percent.

How Does Travelers Home Insurance Rate?

Consumer Satisfaction Rating

These ratings are from the J.D. Power 2019 U.S. Household Insurance Study - Homeowners Insurance.The highest score for each category is five stars. The Travelers Insurance Company subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Overall
Policy Offerings
Pricing
Billing & Payment
Contacting the Insurer
Claims
Customer Complaint Ratio

The National Association of Insurance Commissioners collects complaint information from state insurance regulators. The national median complaint ratio is 1. A score of less than 1 means a company has a less than average number of complaints, while a score higher than 1 means it has more than average. Find out more from the NAIC website. The Travelers Insurance subsidiary rated here may not be the subsidiary that underwrites your insurance policy. Check with your insurance agent for more information.

Last Updated: July 2017

Financial Strength Rating

A.M. Best's Financial Strength Rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations. It is not a warranty of a company's financial strength and ability to meet its obligations to policyholders. View our Important Notice: Best's Credit Ratings for a disclaimer notice and complete details at http://www.ambest.com/ratings/notice.

Financial Strength is rated on a scale of D (poor) to A+ (superior). A rating notch of either a second "+" or a "-" indicates the gradation of financial strength within the category. We can't guarantee that the subsidiary of Travelers Insurance rated here is the subsidiary that will underwrite your insurance policy. Check with your insurance agent and review A.M. Best's Financial Strength Rating Guide for more information.

Best's Credit Ratings™ are under continuous review and subject to change and/or affirmation. For the latest Best's Credit Ratings™ and Best's Credit Reports which include Best's Credit Ratings™), visit the A.M. Best website at http://www.ambest.com. See Guide to Best's Credit Ratings™ for explanation of use and charges.

Best's Credit Ratings™ reproduced herein appear under license from A.M. Best and do not constitute, either expressly or impliedly, an endorsement of MoneyGeek.com or its recommendations, formulas, criteria or comparisons to any other ratings, rating scales or rating organizations which are published or referenced herein. A.M. Best is not responsible for transcription errors made in presenting Best's Credit Ratings™. Best's Credit Ratings™ are proprietary and may not be reproduced or distributed without the express written permission of A.M. Best Company.

Source A.M. Best
Rating A++

Effective Date: January 2020

Website Features
  • Rate calculator
  • Mobile app
  • Pay bill online
  • Make claim online
  • Household inventory tool

Pros and Cons of Travelers Home Insurance

Pros

  • If you bundle with a Travelers auto policy, the multi-policy discount is substantial.
  • The online quoting system is more thorough than some other companies and can automatically research not only a physical description of your house but also the purchase date and how many mortgages, if any, are on the home.
  • Travelers has catastrophe response teams and self-contained mobile claim offices for handling homeowner claims during disasters.

Cons

  • There is not a replacement cost buffer built into the policy — rather, you may purchase this additional coverage for an extra cost.
  • Though windstorms are considered covered perils, there is no additional wind damage coverage available.
  • You may be directed to call in to complete your policy purchase.

Travelers Home Insurance Coverage

Travelers offers limited flexibility in terms of limits you can choose for your coverages. Additionally, some optional coverages require you to call in and speak with an agent if you're interested in adding them to your policy.

Your home quote from Travelers will cover many of the industry basics with adjustable quote limits and deductibles.

Dwelling

This coverage limit will depend on your house's estimated cost for rebuild and may change as you renovate your home over the years. Travelers recommends checking in on your dwelling limit as such editions occur as to best protect you from financial losses due to fires, weather, theft, or other damage.

Other structures

The standard policy usually includes coverage of around 10 percent of the dwelling coverage. But if you need additional coverage for structures on your property, such as large sheds or garages, you'll need to call a Travelers agent to bolster this part of your quote.

Personal property

The list of potential items covered here is fairly extensive (i.e. jewelry, silverware, trailers, watercraft, etc...) but does not extend to damage caused by flood or earthquake (both of which need additional coverage).

Loss of use

While some home insurance companies do not put monetary caps on this coverage, Travelers' loss-of-use coverage is set at 20 to 30 percent of the dwelling coverage.

Personal liability

This starts out at $100,000 and you can adjust it further in the custom coverage quote. If you think you need a much higher amount of coverage, you may want to consider a personal liability umbrella policy.

Medical payments to others

Covered under Personal liability coverage, medical coverage starts at $1,000 per person. Talk to an agent to see about higher rates.

When you search for home insurance details on the Travelers website, you'll be directed to these extra options for coverage beyond the basic package.

Replacement cost and additional replacement cost protection

You can add a layer of replacement cost coverage to recover the lost value of certain possessions without depreciation. And if that replacement cost limit on your policy is too low to cover a total loss, you can add a further protection to cover an additional 25 or 50 percent above your limit.

Special coverage for contents

This provides protection for your personal property against a wider range of perils, with no deduction for depreciation.

Valuable items plus

For your property that falls under the classification of special limits of coverage, such as jewelry or fine art, this option provides higher limits and expanded protection.

Personal articles floater

This coverage is intended to go above and beyond the valuable items plus option. It's the equivalent of scheduling property that falls under the special limits of coverage category.

Coverage for water back-up

If water backs up through your sewer or drain or overflows from your sump pump, this coverage will provide coverage for losses up to a specified dollar amount. Note that this doesn't cover floods or surface water damage.

Identity fraud

Useful for recovering from identity fraud, this coverage provides up to $25,000 to help recover costs involved in restoring your identity.

Green home coverage

In addition to getting a discount for having a certified green home, you can also get a special coverage to help repair, replace or rebuild using green materials, after a covered loss occurs.

Available Discounts on Travelers' Home Insurance Coverage

Travelers has a number of discounts available for home insurance customers. Some are what you would expect, such as the multi-policy discount, while some are a nice surprise, such as the green home discount.

Type of Discount Description
Multi-policy discount Bundle your home insurance with another policy from Travelers (such as auto) and you will be eligible for up to 15 percent in savings.
Home buyer discount If you bought your house in the last 12 months, you may be eligible for extra savings.
Loss-free discount If you have a claims-free record, you are eligible for this discount.
Green home discount If your house is certified by the Leadership Energy & Environmental Design organization, you could save up to 5 percent.
Protective device discount Smoke detectors, sprinkler systems, and security systems are worth a discount, and so are smart home technology systems that alert customers to potential dangers.

How to Make a Home Insurance Claim with Travelers

To report a home insurance claim, you can call the Travelers' claim center 24 hours a day or report it online. To file online, it's not necessary to log in to your account, but things will move more quickly if you do. It's best to file the claim as early as possible rather than wait for all of the details — Travelers will document the loss, get a claim number assigned and get a claims professional to work on it right away. Then you can monitor the progress online or call to get updates.

How to Contact Travelers Home Insurance

States Served